Customer reviews from geappliances.com
GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.1
(1,229 Reviews)
Rating breakdown 1,229 reviews
5 Stars
630
4 Stars
347
3 Stars
122
2 Stars
62
1 Star
68
79%of customers recommend this product.
(
731 out of
923)
Customer Reviews for GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
Great fridge
on June 7, 2022
Posted by: Keithw1973
from Clemson, SC
Refrigerator looks great, super quality with great features
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Freezer door not shutting right immediately after
on June 10, 2022
Posted by: Frosty Snowball
from SF CA
Disappointed that it needs servicing right out of the box
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, June 20, 2022
Hi there,
Thanks for taking the time to write a review. We hate to hear about your unit malfunctioning so soon and that you've had to call for service. Though, we're glad that you're taking advantage of your warranty; we're confident that the servicer will have you back up and running as quickly as possible.
If you have questions or concerns in the future, know that you're always free to reach out.
All the best,
Michael@GEA
Thanks for taking the time to write a review. We hate to hear about your unit malfunctioning so soon and that you've had to call for service. Though, we're glad that you're taking advantage of your warranty; we're confident that the servicer will have you back up and running as quickly as possible.
If you have questions or concerns in the future, know that you're always free to reach out.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Unit is Noisy & Freezer Fan Noisy at 3 Months
on July 11, 2022
Posted by: cdb51
from Dallas, OR
We leveled the unit to attempt to reduce noise of compressor. Today is 94 days since delivery & today the fan in the freezer is making a loud racket. The left 'frig door squealed every time it was opened until lubricant was applied. Not the quality we expected from GE.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
3
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, July 13, 2022
Hello - We really appreciate you for taking the time to post a review on your refrigerator. So sorry to see that the freezer started making a strange sound a few months after it was installed and that the doors were squeaking. This isn't something we would expect from a new unit and we're glad that you made use of the warranty by scheduling service. Although we don't anticipate that you'll have any issues after the repair, please know that we're always here to help if anything ever comes up. Thanks again for the feedback. -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
My freezer is at 35 degrees this morning
on July 18, 2022
Posted by: Joel V
from Maui, Hawaii
Liked it for the first week but now the freezer temp is at 35 degrees this morning.
Really not happy that my brand new refrigerator needs repairs already after less than one month.
Really not happy that my brand new refrigerator needs repairs already after less than one month.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, July 26, 2022
Hi there, we're very sorry to hear your freezer temperature is higher than it should be as we understand what a headache this must be. We'd never expect this for our consumers and we're happy to help.
We want to further investigate this for you, so please be on the lookout for an email from our team. We're wishing you the best and we look forward to connecting.
Guy@GEA
We want to further investigate this for you, so please be on the lookout for an email from our team. We're wishing you the best and we look forward to connecting.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Good, but could be better
on July 19, 2022
Posted by: billylab77
from PA
So far so good, I have 2 complaints.
1. The nozzle for the water dispenser could be a bit longer as it’s awkward trying to fill a cup.
2. The top freezer drawer is a bit flimsy. It feels and sounds cheap.
That being said, overall, I’m happy with it.
1. The nozzle for the water dispenser could be a bit longer as it’s awkward trying to fill a cup.
2. The top freezer drawer is a bit flimsy. It feels and sounds cheap.
That being said, overall, I’m happy with it.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped cooling after 3 months
on July 21, 2022
Posted by: Disappointed2345
from St. Louis Missouri
The compressor went out after 3 months. Waited 5 weeks to get a replacement part. Then ... The replacement part didn't work. Now again without a fridge. Never had an experience like this purchasing appliances. Never get again.
No, I would not recommend this to a friend.
Response from geappliances.comBy Vikki@GEA, GE_Appliances, July 22, 2022
Hi - We are truly saddened to hear about the difficulties you have had with your refrigerator and apologize for your frustration and inconvenience. We do see you have been in touch with our consumer relations team and recommend you reach out to them again for further assistance. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Aggravating
on July 31, 2022
Posted by: tbob27
from TX
The stainless finish is far from smudge free. We have to wipe it down just about every day. It has a peculiar door closure that requires specific effort to make sure the refrigerator doors and freezer drawer close properly. Otherwise, they will remain slightly ajar, often with the interior light off. Poor temperature distribution - items on the top shelf and in the crisper will freeze with the temp set on 37 degrees.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, August 4, 2022
Hi,
Thank you so much for sharing your thoughts with us. We're quite sorry to hear about your refrigerator not staying clean easily and the your trouble with the doors. It's understandable how annoying these problems would be. We do have some helpful information regarding your food freezing in your refrigerator. Check out the link below.
Bottom Freezer Refrigerator - Too Cold, Freezing Food: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.226282970.1908729441.1659358623-1399050172.1598645166
Let us know if there's anything you need. Best wishes. Mike@GEA
Thank you so much for sharing your thoughts with us. We're quite sorry to hear about your refrigerator not staying clean easily and the your trouble with the doors. It's understandable how annoying these problems would be. We do have some helpful information regarding your food freezing in your refrigerator. Check out the link below.
Bottom Freezer Refrigerator - Too Cold, Freezing Food: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002&_ga=2.226282970.1908729441.1659358623-1399050172.1598645166
Let us know if there's anything you need. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Awful refrigerator.
on August 2, 2022
Posted by: Anonymous
from Tx
I have this unit in my RV, and it completely failed after barely 6 weeks. I have anything in my fridge and freezer twice now in the last six weeks
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 5, 2022
Hello,
Thank you for taking some time to write about your refrigerator. We're truly sorry to hear about your refrigerator failing. This is not the performance we expect and understand your anger. We would encourage you to take advantage of your warranty and schedule service repairs.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you need further assistance. Mike@GEA
Thank you for taking some time to write about your refrigerator. We're truly sorry to hear about your refrigerator failing. This is not the performance we expect and understand your anger. We would encourage you to take advantage of your warranty and schedule service repairs.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you need further assistance. Mike@GEA
Written by a customer while visiting geappliances.com