Customer reviews from geappliances.com
GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Average customer rating
4.2
(1,501 Reviews)
Rating breakdown 1,501 reviews
5 Stars
797
4 Stars
403
3 Stars
141
2 Stars
71
1 Star
89
79%of customers recommend this product.
(
881 out of
1,112)
Customer Reviews for GE - 18.6 Cu. Ft. French Door Counter-Depth Refrigerator - Stainless Steel
Customer Rating
5
Love
on October 25, 2023
Posted by: MommaTT77
from Nitro, WV
So far so good! Love the internal water dispenser.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
It looks beautiful, and the ice maker is awesome!
on October 25, 2023
Posted by: Susanne58
We really love our refrigerator, but we don’t like how moisture stays in the seal on the freezer.
Written by a customer while visiting geappliances.com
Customer Rating
3
Not happy
on October 25, 2023
Posted by: Agmo
from Jackson wi
Freezer too small .Do not like in frig water dispeser.
No, I would not recommend this to a friend.
Features
2
Performance
5
Quality
4
Value
5
Response from geappliances.comBy Adrian, GE_Appliances, October 26, 2023
Hello there! Thank you for providing us with your valuable feedback. We are so sorry to hear that this refrigerator has not lived up to your expectations due to the freezer capacity and the internal water dispenser. Factors in design decisions are cost, competition, changing technology, and appearance. While we understand your dissatisfaction, we cannot modify or replace your appliance. We will however be sending this feedback to our product design teams, so they can make the necessary changes.
We appreciate you choosing GE Appliances for your home, and we hope you are able to enjoy your refrigerator for many years to come. - Adrian@GEAppliances
We appreciate you choosing GE Appliances for your home, and we hope you are able to enjoy your refrigerator for many years to come. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Good quality
on October 26, 2023
Posted by: Jorgemiami
from Miami
Beautiful, compact and works fine after almost two months
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Works for what I need now!
on October 26, 2023
Posted by: mll23
from Virginia
Love the top French doors refrigerator section and ok with the lower freezer section though smaller then what I had last but doable. It’s much less nosier then my last fridge though not as quiet as I thought it would be but more livable then the last one.
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
The poor reviews were spot on
on October 28, 2023
Posted by: Christine A NJ
from Northern NJ
I should have listened to the reviews…. Super small freezer that ices over like the old fashioned ones that had to be defrosted. Condensation also builds on top of freezer drawer. Items on top shelf of fridge get icy. Fridge is noisy.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, October 30, 2023
Greetings! We appreciate you taking the time to leave us your valuable feedback. We are so sorry that this refrigerator has not lived up to your expectations due to the freezer capacity and the icy build up. We know the importance of a new appliance operating as a lower noise level, and we are deeply apologetic. This is not the consumer experience that we expect with any of our products, and we will be sure to share this feedback with our product design teams.
We are honored to have you as a part of the GE Appliances family, and we hope you are able to enjoy your new refrigerator for many years to come. - Adrian@GEAppliances
We are honored to have you as a part of the GE Appliances family, and we hope you are able to enjoy your new refrigerator for many years to come. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
smaller refrigerator, great for small spaces
on October 28, 2023
Posted by: JJDJ92346
from Southern California
Great refrigerator, smaller style but very roomy and accessible. Love the water inside the door.
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Nothing
on October 29, 2023
Posted by: Whitef150
from Cincinnati, Ohio
We're not happy with this refrigerator. Can't keep the temperature at a good temp. Ice forms on the back of the meat drawer on the bottom. Milk freezes on the to shelf and veggies freeze in the small drawers. Wish we hadn't bought it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, October 30, 2023
Oh no!
We're so very sorry you're not having the best experience with your new refrigerator. We certainly understand how disruptive this can be and we want to help! Please refer to the links below for some troubleshooting tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
https://repair.geappliances.com/resources/faq/article/why-is-my-freezer-frosting-up
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286
If none of this seems to help, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Have a great day. - Tierra@GEAppliances
We're so very sorry you're not having the best experience with your new refrigerator. We certainly understand how disruptive this can be and we want to help! Please refer to the links below for some troubleshooting tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
https://repair.geappliances.com/resources/faq/article/why-is-my-freezer-frosting-up
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286
If none of this seems to help, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Have a great day. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com