Customer reviews from geappliances.com
GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
Average customer rating
4.5
(12,357 Reviews)
Rating breakdown 12,357 reviews
5 Stars
8,256
4 Stars
2,820
3 Stars
718
2 Stars
255
1 Star
308
90%of customers recommend this product.
(
9,783 out of
10,826)
Customer Reviews for GE - 25.3 Cu. Ft. Side-by-Side Refrigerator with External Ice & Water Dispenser - Stainless Steel
Customer Rating
2
Ice maker works
on December 21, 2023
Posted by: Troy_b
from Springbrook wisconsin
Purchased Fridge on 12/1/23 and installed on the 4th water line in door seems to be unattached as water comes out the bottom of door and not the water tray!(dog enjoys a free drinking source) trying to find a service center near my residence and the only available one is coming from Arkansas??? I live in Northern Wisconsin!
I would recommend this to a friend!
Features
5
Performance
4
Quality
2
Value
4
Response from geappliances.comBy Kacie, GE_Appliances, January 3, 2024
Hey there - Oh no! We're terribly sorry to hear that your refrigerator is leaking, despite the fact that your dog is enjoying his free drinks. We understand how disappointing it is to have a new product that doesn't perform as expected. We were able to see that you had service scheduled and we're sure that one of our great technicians was able to get this resolved. Should you need any further assistance, please reach out to us again. -Kacie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Ok features
on December 21, 2023
Posted by: Virg10
from Grandview, WA
I like that it is larger than my old fridge, but the space on the side of the doors are too small for larger containers that I would normally be able to fit in my old fridge. The light in the freezer is too dim and there's no light above to see other items on the top shelves. the light provided outside the fridge is to dim. More shelves on the bottom inside of the fridge would be great.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Kacie, GE_Appliances, January 3, 2024
Hello - We sincerely appreciate your honest feedback on your refrigerator. We're sorry to hear that it hasn't fully met your expectations, and we genuinely value your input. We understand the challenges you've highlighted, such as the limited space on the side of the doors, dim lighting in the freezer, and insufficient lighting outside the fridge. Your suggestions for additional shelves on the bottom inside the fridge are duly noted and will be shared with our team for future considerations. If there's anything specific we can assist you with or if you have further suggestions, please don't hesitate to let us know. -Kacie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
For the price its a very good refrigerator.
on December 21, 2023
Posted by: Viv75
The refrigerator runs well, water and ice dispenser are great. Lighting in refrigerator and freezer is good. My only complaint is the there are no stop on doors. When open they swing all the way open and bang into the wall. Also the open door alarm is irritating and unnecessary.
Response from geappliances.comBy Charlie, GE_Appliances, January 4, 2024
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're so glad to hear that your refrigerator is working well for you.
We're happy to say that we offer the door stopper for this model. The compatible part for your model is WR02X10782. This part can be purchased directly on our parts website at the link here: https://www.geapplianceparts.com/store/parts/ModelSectionParts/GSS25GYPBCFS/2/0/0/0/FRESH_FOOD_DOOR
To set the door alarm, press the "Door Alarm" pad until the indicator light comes on. This alarm will sound if either door is open for more than 3 minutes. The light goes out and the beeping stops when you close the door. If you do not want the door alarm to activate, then press the "Door Alarm" pad until the light goes out.
Thank you for choosing GE Appliances for your home. Please let us know if you have any further questions, as we are always here to help! -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're so glad to hear that your refrigerator is working well for you.
We're happy to say that we offer the door stopper for this model. The compatible part for your model is WR02X10782. This part can be purchased directly on our parts website at the link here: https://www.geapplianceparts.com/store/parts/ModelSectionParts/GSS25GYPBCFS/2/0/0/0/FRESH_FOOD_DOOR
To set the door alarm, press the "Door Alarm" pad until the indicator light comes on. This alarm will sound if either door is open for more than 3 minutes. The light goes out and the beeping stops when you close the door. If you do not want the door alarm to activate, then press the "Door Alarm" pad until the light goes out.
Thank you for choosing GE Appliances for your home. Please let us know if you have any further questions, as we are always here to help! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Average
on December 21, 2023
Posted by: Rick ABQ
from Albuquerque, New Mexico
Not much room compared to our previous refrigerators. The icemaker and water dispenser gave only a small stream until we found out that our water filter was defective from the very beginning. The refrigerator is “all right.”
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, January 4, 2024
Hello,
Thank you for taking the time to leave a review on our website for your refrigerator. Your feedback is valued and very important to us!
The water filter in your refrigerator should be replaced every six (6) months or after every 200 gallons of dispensed water. The filter should be replaced more frequently if the flow of water to the icemaker or dispenser decreases. We recommend referring to this link for more information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21284#:~:text=The%20water%20filter%20in%20your,the%20icemaker%20or%20dispenser%20decreases.
If you are still having issues after replacing the water filter please feel free to reach out to us. -Charlie@GEAppliances
Thank you for taking the time to leave a review on our website for your refrigerator. Your feedback is valued and very important to us!
The water filter in your refrigerator should be replaced every six (6) months or after every 200 gallons of dispensed water. The filter should be replaced more frequently if the flow of water to the icemaker or dispenser decreases. We recommend referring to this link for more information:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21284#:~:text=The%20water%20filter%20in%20your,the%20icemaker%20or%20dispenser%20decreases.
If you are still having issues after replacing the water filter please feel free to reach out to us. -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
we like the space and clear looks inside
on December 21, 2023
Posted by: crojo
from Riverside, CA
the capacity is more than we have in the old unit. outside is same is the old unit, but know we have more space inside
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love GE appliance!
on December 21, 2023
Posted by: Kismet88
from 98012
Easy to use and the freezer got a lot of space. Much easier to find and sort food.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Shelves sturdiness and inside spacing
on December 21, 2023
Posted by: Hermela
I like the shelves firmness and overall inside spacing. I wish there is an additional drawer or shelve.
Written by a customer while visiting geappliances.com
Customer Rating
4
My Good Review
on December 22, 2023
Posted by: frazier2024
from Charlotte, NC
This refrigerator is good and has great led lights throughout. I like the fact that shelves are removable and adjustable. The clear tempered glass provides a nice interior look. The motor is very quiet and efficient. With the shelves being able to come out makes it easy to clean. The freezer has a good tray that slides in and out and provides plenty of room for storing frozen fruit or ice cream bars. My family and I like this refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com