Customer reviews from geappliances.com
GE - 20.8 Cu. Ft. French Door Refrigerator with LED Interior Lighting - Stainless Steel
Average customer rating
4.4
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
286
4 Stars
119
3 Stars
41
2 Stars
12
1 Star
16
88%of customers recommend this product.
(
381 out of
433)
Customer Reviews for GE - 20.8 Cu. Ft. French Door Refrigerator with LED Interior Lighting - Stainless Steel
Customer Rating
3
I do not love it and am sorry I bought this.
on May 22, 2017
Posted by: Fanchon
from East Peoria, IL, United States
Sorry I purchased this refrigerator. There is not enough room in the refrigerator part. I am used to a water and ice cube dispenser. I have an upright freezer so I should have never bought a refrigerator with a freezer on the bottom. I still love GE products just made the wrong choice.
No, I would not recommend this to a friend.
Features
3
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Awful grinding noise
on November 26, 2017
Posted by: Cdlem
from Queensbury, NY, United States
Bought this a month ago and from the very beginning it started grinding. It starts and stops consistently. I know refrigerators make noise, but this is not right!
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Response from geappliances.comBy BRENDAatGE, GE_Appliances, November 29, 2017
Hello Cdlem,
We appreciate you taking the time to write a review on your brand new refrigerator. We regret your experience. This is not what we would expect from our product. Please click on the link below to help you determine if the noise you are hearing is considered normal:
http://bit.ly/1VIjR50
If service is needed, please call a GE Service Technician at 1-800-432-2737.
We appreciate you taking the time to write a review on your brand new refrigerator. We regret your experience. This is not what we would expect from our product. Please click on the link below to help you determine if the noise you are hearing is considered normal:
http://bit.ly/1VIjR50
If service is needed, please call a GE Service Technician at 1-800-432-2737.
Written by a customer while visiting geappliances.com
Customer Rating
4
clean look easy access, efficient power consumpti
on January 13, 2020
Posted by: pmetro
from rhode island
For some acclimating to a new fridge after 20 or so years with a favorite appliance takes some adjustment and change, the milk is in a different place and the shelving and placement of items is not the same as the old fridge. But that soon dissipates.
Installation:
The first and foremost consideration is whether the appliance will properly fit. outdated kitchens sometime do not mesh well with newer appliances. height wise I had to modified the cabinets above the GNE21FSKSS. luckily as they were built they were easily converted to a lesser height by some trimming of the lower part of the cabinet and doors and relocation of the hinges and bottom, accommodated the GNE21FSKSS The depth is also a consideration as with the new GNE21FSKSS the storage in door gives a greater door thickness so the GNE21FSKSS will protrude further out compared to the one it's replacing. As with most manufacturers concise dimensional blueprints can obtained at the manufactured website and use to confirm the fit and location of electrical and water connections.Also don't scrimp on the recommended clearances, that may shorten the life and proper operation of the appliance. Other impediments can include your entry door width and interior door dimensions. It may be necessary to remove the doors from the fridge when transporting to fit but be forewarned new fridges with door mounted accessories like ice and water dispensers, doors are not easily removed. So consider the above if you are going to DIY deliver and install this appliance.
Installation:
The first and foremost consideration is whether the appliance will properly fit. outdated kitchens sometime do not mesh well with newer appliances. height wise I had to modified the cabinets above the GNE21FSKSS. luckily as they were built they were easily converted to a lesser height by some trimming of the lower part of the cabinet and doors and relocation of the hinges and bottom, accommodated the GNE21FSKSS The depth is also a consideration as with the new GNE21FSKSS the storage in door gives a greater door thickness so the GNE21FSKSS will protrude further out compared to the one it's replacing. As with most manufacturers concise dimensional blueprints can obtained at the manufactured website and use to confirm the fit and location of electrical and water connections.Also don't scrimp on the recommended clearances, that may shorten the life and proper operation of the appliance. Other impediments can include your entry door width and interior door dimensions. It may be necessary to remove the doors from the fridge when transporting to fit but be forewarned new fridges with door mounted accessories like ice and water dispensers, doors are not easily removed. So consider the above if you are going to DIY deliver and install this appliance.
As more consumers purchase items online sight unseen, It's also worth mentioning that ergonomically considerations could be considered with household members that may be challenged height wise or may have limited mobility and motor function and range of movement. this GNE21FSKSS could be deeper, taller or require different positional movement to access the bottom freezer. than your present model.
The bottom freezer with the upper sliding shelve give somewhat easy access to he frozen items. The sliding separator can be useful if your living in a multi generational or shared living space household and something that could be applied to the main box shelving for easy food item separation. A large amount of food storage of the main box is in the doors is easily configured bins. these clear plastic bins are placed as desired on the inner portion of the doors , in our case french door configuration. At first glance I though that the bins had been cracked, all in the same place, until after closer inspection the cracks were molding lines in the plastic. Compared to our old fridge that due to overloading and subsequent failure brackets, these door bins of the GNE21FSKSS appear that they will hold up well. Some family members questioned the longevity and durability of the plastic freezer components.
The glass shelving was also an upgrade fro our former wire shelving of the Roper (Whirlpool) and the plastic bottom shelve and bin. The glass is much stronger but be careful when landing heavy glass containers like growlers in the fridge. The digital control function setting are a definite upgrade for the old analog knob style of set and check till it to your liking. even though they are rarely accessed once set, i worry about the long term function as the similar touch control panel of our dishwasher is sometime unresponsive.
The fridge performs it's function efficiently and practically silent. intermittent noises are of the filling of the ice maker ( fill solenoid and shutoff operation), occasional repositioning of a flapper for air distribution (similar to a stepper motor) and the dropping of the ice from the ice maker to the bin The plastic ice bin being of plastic construction can be a bit noisy when getting your cubes and we use a repurposed measuring cup as a ice scoop. I've considered a silicone mat at in the bottom of the bin to muffle the sound. The large ice bin makes a large quantity of ice available for distribution when entertaining but will take up freezer space, in our case not a consideration as we have used in the past up to 6 ice trays for ice production in our old fridge.
the GNE21FSKSS is our first bottom fridge design to replace and aging side by side Roper that gave us many many years of service. The GNE21FSKSS selected didn't have the external door ice and water dispenser and has a sleeker look, most others persons with the feature of water in the door dispenser reported that in a few short years these dispensers malfunctioned even to the point where the water dispensers flooded and caused damage to their homes. Not exactly something you would consider when purchasing for convenience, but having a water supply with no drain in the kitchen, this could happen.
The stainless front and black sides is a clean look and a frequent less considered point is whether the front and side will support fridge magnets. the GNE21FSKSS has enough metal in the satin lees to allow the use of fridge magnets if so desired.
The stainless front and black sides is a clean look and a frequent less considered point is whether the front and side will support fridge magnets. the GNE21FSKSS has enough metal in the satin lees to allow the use of fridge magnets if so desired.
Selecting a fridge can be a long drawn out decision. Most appliances today after viewing choices and narrowed by budget, fall into a certain category and some appliances are simply bulk manufactured and branded under different labels. Persons who have seen our fridge have the same exact style under a different badge. Also the choice is narrowed by the bells and whistles added of simply efficiently cooling and freezing foods. Most fridge purchases only happen once every 10 or more years. to be fair in this report the cost was subsidized by a utility company for an energy conservation program.
Maintenance:
water filter is recommend to be changed at 6 month intervals, some reviewers also mentioned measuring the TDD of the water to verify that the filter needs replacing , a gallon meter would be a more accurate indicator of replacement frequency. What the cost of filters over the life span of the fridge is to be considered in the operational cost for this appliance if you are budget conscience.
Maintenance:
water filter is recommend to be changed at 6 month intervals, some reviewers also mentioned measuring the TDD of the water to verify that the filter needs replacing , a gallon meter would be a more accurate indicator of replacement frequency. What the cost of filters over the life span of the fridge is to be considered in the operational cost for this appliance if you are budget conscience.
I purchased the recommended stainless steel cleaner and polisher, the handles of this GNE21FSKSS seemed to show more residue of handing in our active kitchen than our old fridge. The metal seemed to soak up the cleaner polish so after several applications the door and handles look extremely clean and flawless.
As with our old fridge I clean the condenser coils religiously. On this fridge as with our old one this requires rolling out the fridge and removing an access panel to get to he coils and vacuuming and brushing out the accumulated dust. This is often overlooked and a cause of early failure or reduced cooling, increased energy consumption or compressor or other component failure.
The only way i could give this appliance a 5 star rating would be possibly after 10 year of use. We realize that in today's world an appliance is often obsolete before it's failure and the energy use and convince upgrade may be the determining factor of replacement rather than the forced purchase due to failure. A prudent consumer would have a timeline to replace an major appliance depending on it's expected lifespan.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Small drawers
on January 6, 2017
Posted by: Ileana61
from Minneapolis, MN, United States
I replaced my old GE fridge with this one, I wish I could have my old one back
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Lots of room!
on January 28, 2021
Posted by: Kimaxs
from Lancaster, PA
Love the design! Even my husband can find things on his own now!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the slate color
on June 28, 2021
Posted by: cmadd
from Wisconsin
Great for the small space I have in kitchen lots of room in refrigerator but the shelves don't allow for tall items. Wish it had at least one shelve where you could make it a half shelve
Some items I really don't want in the door because its being open and shut alot
Some items I really don't want in the door because its being open and shut alot
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Shelves need better adjustment
on June 6, 2023
Posted by: Mr shelf
See previous review sent to GE customer service, where they said they would take my issues up in future models. And I reccommend not to buy this model until they inprove the shelf situation
No, I would not recommend this to a friend.
Features
2
Performance
5
Quality
5
Value
4
Response from geappliances.comBy Devin@GEA, GE_Appliances, June 7, 2023
Hi there,
Thank you for your honest feedback. Here at GE Appliances we love to hear your personal experience and input when it comes to our appliances and parts.
We're sorry to hear that you are not satisfied with the design of the shelving in your refrigerator. Your feedback ensures that our Product Design Teams are aware of any changes or perfections we can make to improve the overall performance and convenience that an appliance provides.
Thank you for your review.
-Devin@GEA
Thank you for your honest feedback. Here at GE Appliances we love to hear your personal experience and input when it comes to our appliances and parts.
We're sorry to hear that you are not satisfied with the design of the shelving in your refrigerator. Your feedback ensures that our Product Design Teams are aware of any changes or perfections we can make to improve the overall performance and convenience that an appliance provides.
Thank you for your review.
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
I'm Thrilled with This Purchase!
on February 3, 2024
Posted by: Tooterkins
from Charlottesville, VA
This refrigerator has a beautiful exterior and a roomy intertior. I love how well let it is in the refrigerator and freezer sections. Plenty of room for condiments with provided door shelves.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com