Customer reviews from geappliances.com
GE - 20.8 Cu. Ft. French Door Refrigerator with LED Interior Lighting - Stainless Steel
Average customer rating
4.4
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
286
4 Stars
119
3 Stars
41
2 Stars
12
1 Star
16
88%of customers recommend this product.
(
381 out of
433)
Customer Reviews for GE - 20.8 Cu. Ft. French Door Refrigerator with LED Interior Lighting - Stainless Steel
Customer Rating
2
Oscillating Groaning noise. Fridge never shuts off
on August 30, 2022
Posted by: TomBShrewsburyMA
from Shrewsbury, MA
The owner's manual says it may run for 24 hours to initially cool. Ours ran for 6.5 days without shutting off all the while making an oscillating groaning noise. (Room temp is 73-80.) Then it ran normally for ~24 hours - gentle whirring noise cycling on and off. The noise is back today. I am not confident this thing will last. Minimally, the owner's manual should say it takes a week, not a day to cool. It should also say the oscillating noise is normal... if it is normal...
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy GE Appliances, August 31, 2022
Thank you for taking the time to reach out and let us know. Your feedback is always appreciated.
We're definitely sorry to hear about the fan running more than normal, we know that can be a huge headache to deal with. This is especially frustrating since it's a new model.
We would recommend taking advantage of your warranty and getting one of our approved technicians out to check everything. We're confident that they will find and fix the problem. You can schedule online here at this link: https://www.geappliances.com/ge/service-and-support/service.htm
If you have any additional questions, always feel free to reach out to us directly. We're always happy to help out.
Jonathon@GEA
We're definitely sorry to hear about the fan running more than normal, we know that can be a huge headache to deal with. This is especially frustrating since it's a new model.
We would recommend taking advantage of your warranty and getting one of our approved technicians out to check everything. We're confident that they will find and fix the problem. You can schedule online here at this link: https://www.geappliances.com/ge/service-and-support/service.htm
If you have any additional questions, always feel free to reach out to us directly. We're always happy to help out.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Fantastic refrigerator!
on September 2, 2022
Posted by: Katm5
from Seattle, WA
Refrigerator is quiet, and keeps everything, no matter where it is in the appliance at the right temperature. The freezer compartment is spacious and has a light. Couldn’t imagine a better refrigerator at this great price point!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
2nd Replacement fridge works perfectly
on September 10, 2022
Posted by: User1234454
from NY
Admittedly, we did have trouble with the first refrigerator making a noise. Service came and immediately identified that it needed a part. Since we were well within the new warranty., It was actually swapped out for a new one which is working perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Product quality poor
on September 15, 2022
Posted by: Dudes25
from Old Town Maine
Freezer door doesn't close automatically after a week of use, await back ordered parts
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 22, 2022
Hello there - while we're happy to see that you rated this unit high on multiple categories, we're also sorry to know that you've had to experience this situation with your freezer door. We know this isn't ideal after such little time, and we completely understand your disappointment.
We recommend scheduling service for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We also recommend referencing your retailer's return/exchange policy as another possible resolution to this concern.
Please know you can also reach out to us on social media if there are other questions or concerns we can help with.
Take care.
Pablo@GEA
We recommend scheduling service for one of our qualified technicians to assess your unit. You can schedule an appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We also recommend referencing your retailer's return/exchange policy as another possible resolution to this concern.
Please know you can also reach out to us on social media if there are other questions or concerns we can help with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Good features but I'm having issues
on September 23, 2022
Posted by: Joe C sparky
from Westchester County NY
Refrigerator is icing up and a lot of condensation. Repair man is coming out to check it. Hopefully is a simple fix
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
4
Response from geappliances.comBy Matthew@GEA, GE_Appliances, September 27, 2022
Hello,
Thank you for reaching out to us! We’re so sorry to hear about this icing issue; this is certainly not the experience we expect or wish for our consumers to have. This said, we would like to apologize for any inconvenience this issue you has caused you over the past few months.
We see in our system that you’ve been in contact with a service technician; therefore, we recommend that you continue your communication with them to resolve this issue.
We thank you for your patience, if you need any additional assistance, please know that you can always reach out to us!
Best regards,
Matthew
GE Appliances
Thank you for reaching out to us! We’re so sorry to hear about this icing issue; this is certainly not the experience we expect or wish for our consumers to have. This said, we would like to apologize for any inconvenience this issue you has caused you over the past few months.
We see in our system that you’ve been in contact with a service technician; therefore, we recommend that you continue your communication with them to resolve this issue.
We thank you for your patience, if you need any additional assistance, please know that you can always reach out to us!
Best regards,
Matthew
GE Appliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Vintage size, noisy, roomy fridge, small freezer
on September 26, 2022
Posted by: AmazonX42
from Columbia, MD
I like that it fits the space for a 90s fridge and that's why I wanted it.
I don't like the cycling Rrrr Rrrr Rrrr of the ice maker. It's annoying. When it's not running, the fridge is quiet.
I like the way the doors, drawers, and shelves are set up. Plenty of room. But having a drawer freezer with nowhere to put a frozen pizza but on top of all your other stuff will take getting used to.
Due to supply chain problems, I had to wait 14 months to get this fridge after ordering the previous model that was less fingerprint resistant.
I don't like the cycling Rrrr Rrrr Rrrr of the ice maker. It's annoying. When it's not running, the fridge is quiet.
I like the way the doors, drawers, and shelves are set up. Plenty of room. But having a drawer freezer with nowhere to put a frozen pizza but on top of all your other stuff will take getting used to.
Due to supply chain problems, I had to wait 14 months to get this fridge after ordering the previous model that was less fingerprint resistant.
I would recommend this to a friend!
Features
4
Performance
2
Quality
3
Value
4
Response from geappliances.comBy Matthew@GEA, GE_Appliances, September 27, 2022
Hello,
Thank you for taking the time to share your honest feedback. At GEA, we strive to provide our consumers with the highest quality products that meet their every need; however, we understand there’s always room for improvement. This said, we would like to apologize for the qualities of this refrigerator that you are unhappy with, and please know that we will be sharing this information with our product team.
Thank you again for your feedback as it allows us to learn the best ways to improve our products in the future. Thank you for being a part of the GEA family, and if you need any additional assistance, please feel free to reach out to us.
All the best,
Matthew
GE Appliances
Thank you for taking the time to share your honest feedback. At GEA, we strive to provide our consumers with the highest quality products that meet their every need; however, we understand there’s always room for improvement. This said, we would like to apologize for the qualities of this refrigerator that you are unhappy with, and please know that we will be sharing this information with our product team.
Thank you again for your feedback as it allows us to learn the best ways to improve our products in the future. Thank you for being a part of the GEA family, and if you need any additional assistance, please feel free to reach out to us.
All the best,
Matthew
GE Appliances
Written by a customer while visiting geappliances.com
Customer Rating
4
Love it.
on September 29, 2022
Posted by: GW2022
from western MA
I love this fridge. It is quiet and easy to organize. I only wish it had a split drawer and shelves. My space is tight, so I can not pull anything out to clean without pulling the whole fridge out.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
great Fridge
on September 29, 2022
Posted by: Kermitt99
from Salt Lake City, UT
only issue was it was a bit larger and very hard to get to slot. I had to remove all handles of drawers and cupboards to squeeze by then removed doors on fridge to get past dishwasher but once it was in it was wonderful. Ice was full in just a couple of hours great fridge
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com