Customer reviews from geappliances.com
GE - 23.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
4.2
(2,438 Reviews)
Rating breakdown 2,438 reviews
5 Stars
1,347
4 Stars
645
3 Stars
218
2 Stars
112
1 Star
116
83%of customers recommend this product.
(
1,846 out of
2,215)
Customer Reviews for GE - 23.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
1
Lemon of a Fridge
on August 17, 2022
Posted by: Blazo
from Overland Park, KS
This is my second review of this Fridge. I had it operational for 2 month and than needed 4 repairman trips in a month period to replace Compressor and than Heating element. Now i get 1 glass (single glass) of cold water first thing in teh morning and afterwards faucet temperature and occasionally warmer than faucet. GE is saying it's normal due to their 16oz cold water reservoir. HOW IS IT NORMAL to produce water warmer than teh faucet? Water coming out of the Fridge is warmer than what goes in the Fridge. Not an expert but common sense tells me that is not "NORMAL"!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy John@GEAppliances, GE Appliances, September 4, 2022
Thank you for taking the time to reach out and let us know about the experience you have had with this refrigerator. We are very sorry for the trouble you experienced and are glad to see one of our Senior Advocated is assisting you.
The water that is dispensed is stored in a reservoir in the back of your fresh food section. Once the reservoir is emptied it will fill again, but needs time to chill. If a large amount is dispensed at once, the reservoir will empty and water straight from your home water lines will be dispensed.
We hope this helps and are happy to help with any other questions you may have.
The water that is dispensed is stored in a reservoir in the back of your fresh food section. Once the reservoir is emptied it will fill again, but needs time to chill. If a large amount is dispensed at once, the reservoir will empty and water straight from your home water lines will be dispensed.
We hope this helps and are happy to help with any other questions you may have.
Written by a customer while visiting geappliances.com
Customer Rating
1
Extreme ice buildup in freezer & main compartment
on September 25, 2022
Posted by: Christopher Brown
from Westhampton, MA
Purchased and installed this unit in April 2022, by Aug were experiencing extreme buildup of ice in the freezer and also along the left side of the refrigeration compartment. Additionally, the sound the unit is making is strained and is noisy. Very dissatisfied!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Matthew@GEA, GE_Appliances, September 26, 2022
Hello,
Thank you for connecting with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is also room for improvement. This said, we would like to apologize for any inconvenience this refrigerator has caused you. This is certainly not the experience we expect or wish for our consumers, so please know that we understand just how frustrating a situation like this can be.
Excessive ice buildup may occur if the freezer door is left open or opened frequently. If applicable, check to see if any items are preventing the freezer door from sealing properly.
Throughout operation, there are many sounds this unit may make. These sounds are normal and may consist of dripping sounds, buzzing, clanking, cracking, and more. For a more in-depth guide on sounds, please refer to this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.115553670.1675107190.1664201376-281568020.1661262562
If you continue to experience issues after troubleshooting, we highly recommend taking advantage of your warranty by scheduling service. You can schedule service by calling 1-800-432-2737.
If you need any additional assistance, please know that you can always reach out to us, and we’ll be happy to help!
Kind regards,
Matthew
GE Appliances
Thank you for connecting with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is also room for improvement. This said, we would like to apologize for any inconvenience this refrigerator has caused you. This is certainly not the experience we expect or wish for our consumers, so please know that we understand just how frustrating a situation like this can be.
Excessive ice buildup may occur if the freezer door is left open or opened frequently. If applicable, check to see if any items are preventing the freezer door from sealing properly.
Throughout operation, there are many sounds this unit may make. These sounds are normal and may consist of dripping sounds, buzzing, clanking, cracking, and more. For a more in-depth guide on sounds, please refer to this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.115553670.1675107190.1664201376-281568020.1661262562
If you continue to experience issues after troubleshooting, we highly recommend taking advantage of your warranty by scheduling service. You can schedule service by calling 1-800-432-2737.
If you need any additional assistance, please know that you can always reach out to us, and we’ll be happy to help!
Kind regards,
Matthew
GE Appliances
Written by a customer while visiting geappliances.com
Customer Rating
1
None
on October 9, 2022
Posted by: Alice1926
from Nebraska
It’s not a good product first day and the water ice and light doesn’t work plus the freezer doesn’t defrost
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
5
Response from geappliances.comBy Shayla@GEA, GE_appliances, October 13, 2022
Hello - Thank you for choosing GE Appliances and taking the time to provide feedback. However, we're sorry to hear the water, ice and light doesn't work, and your freezer isn't defrosting. We understand how disappointing that would be, and we apologize for any inconvenience this has caused. We'd love to help you.
If there is no water or ice cube production, ensure the supply line or shutoff valve isn't clogged, and that the filter is properly installed. Also, check that the water supply is turned on and properly connected.
If the icemaker does not work, be sure the icemaker is switched to the ON position. When first purchasing the fridge, air may be trapped in the water system. Press the dispenser arm for at least two minutes. Also, ensure the dispenser is not LOCKED. You can press and hold the LOCK pad for 3 seconds.
This fridge has Adaptive Defrost meaning the refrigerator will only defrost as needed. It accounts for door openings and usage to determine when it is necessary to defrost and how long the defrost cycle needs to run. If the refrigerator is not being frequently used (for example, your family is on vacation), it will not defrost as often. You may learn more here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16699&_ga.
If the LED lights do not work in your fridge, a technician will need to replace the lights. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
If the above suggestions do not resolve the issues, please get in contact with our service department. If you have any questions or concerns, please contact us as we're always glad to help. -Shayla@GEA
If there is no water or ice cube production, ensure the supply line or shutoff valve isn't clogged, and that the filter is properly installed. Also, check that the water supply is turned on and properly connected.
If the icemaker does not work, be sure the icemaker is switched to the ON position. When first purchasing the fridge, air may be trapped in the water system. Press the dispenser arm for at least two minutes. Also, ensure the dispenser is not LOCKED. You can press and hold the LOCK pad for 3 seconds.
This fridge has Adaptive Defrost meaning the refrigerator will only defrost as needed. It accounts for door openings and usage to determine when it is necessary to defrost and how long the defrost cycle needs to run. If the refrigerator is not being frequently used (for example, your family is on vacation), it will not defrost as often. You may learn more here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16699&_ga.
If the LED lights do not work in your fridge, a technician will need to replace the lights. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
If the above suggestions do not resolve the issues, please get in contact with our service department. If you have any questions or concerns, please contact us as we're always glad to help. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
It’s loud
on October 25, 2022
Posted by: Double DD FD
from Lehigh Valley,PA
The doors don’t close easily and it’s noisy. Compressor and icemaker
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, October 26, 2022
Hi,
Thanks so much for taking the time to write about your refrigerator. Our apologies to hear that the doors don't close easily and that it is quite noisy. We can understand how annoying those things can be to deal with and will be sure to share them with our development team. If you need any assistance, you can always reach out to us. Stay well. Mike@GEA
Thanks so much for taking the time to write about your refrigerator. Our apologies to hear that the doors don't close easily and that it is quite noisy. We can understand how annoying those things can be to deal with and will be sure to share them with our development team. If you need any assistance, you can always reach out to us. Stay well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Mmmh
on October 25, 2022
Posted by: Lord Shackelton
from Tampa, Fl
There's not as much versatility with rearranging the shelves as I'd like. The ice dispenser is less of a dispenser and more of a "spewer" or a "hurler". Chunks of ice are slung about the kitchen with, roughly, 7.5% ending up in the glass. When I go to get to ice, the kids and dogs run upstairs while the wife screams, "The Iceman cometh!"
I would recommend this to a friend!
Features
4
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, October 26, 2022
Hey there,
We appreciate you reviewing your refrigerator. Our apologies to hear that the ice dispenser sprays ice everywhere and know how much of a pain that can be to deal with. Please take a look at this troubleshooting article with some helpful information about the ice dispenser spraying.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286&_ga=2.238604352.1579216445.1666616179-1399050172.1598645166
We hope this information helps. Let us know if you've got questions. Take care. Mike@GEA
We appreciate you reviewing your refrigerator. Our apologies to hear that the ice dispenser sprays ice everywhere and know how much of a pain that can be to deal with. Please take a look at this troubleshooting article with some helpful information about the ice dispenser spraying.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21286&_ga=2.238604352.1579216445.1666616179-1399050172.1598645166
We hope this information helps. Let us know if you've got questions. Take care. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
So far so good
on November 22, 2022
Posted by: Ali1229
from Oregon
We need a rare size. Apparently 33inch wide fridges are hard to come by. This one has a ton of options for being a 33inch size. It has an external water and ice dispenser with slim in-door ice maker. It has a slide back shelf for taller items and THREE in-door gallon shelves. The bottom pull out drawer has an adjustable divider and both sections of the freezer have an adjustable divider.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Too noisy.
on December 6, 2022
Posted by: Orrin100
from Olympia, Wa
Too noisy, fans runs all the time. Very loud. Small interior.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
1
Response from geappliances.comBy Dianna@GEA, GE_Appliances, December 13, 2022
Hello- We appreciate you taking the time to contact us. We were able to find some troubleshooting information and normal sounds for your refrigerator in the use and care manual starting on page 43 here-https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-5.pdf&_ga=2.71122064.1238346096.1670855733-127669505.1668533465. We hope this helps. If you need anything else in the future please let us know. All the best! Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Buzzing noise is crazy and high pitch sound
on December 7, 2022
Posted by: Hate fridge
from Maryland
This is a new fridge and should have buzzing to this degree
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Dianna@GEA, GE_Appliances, December 12, 2022
Hey there- Thank you for sending us your review. We were able to find the normal sounds for your refrigerator in the use and care manual on page 43 here- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-5.pdf&_ga=2.75259666.1238346096.1670855733-127669505.1668533465. If you find that the noises listed are not what your unit is making, then we would suggest scheduling service with one of our service technicians to look at your refrigerator. You can find that information here- https://www.geappliances.com/ge/service-and-support/service.htm. Let us know if you need anything else in the future. All the best! Dianna@GEA
Written by a customer while visiting geappliances.com