Customer reviews from geappliances.com
GE - 23.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Average customer rating
4.2
(2,438 Reviews)
Rating breakdown 2,438 reviews
5 Stars
1,347
4 Stars
645
3 Stars
218
2 Stars
112
1 Star
116
83%of customers recommend this product.
(
1,846 out of
2,215)
Customer Reviews for GE - 23.7 Cu. Ft. French Door Refrigerator - Stainless Steel
Customer Rating
4
Great futures.
on April 12, 2020
Posted by: Allan01
from Mesquite, Texas
Ice maker keeps up. Able to put extra ice down in the bottom freezer for back up ice when having company over. I am not regretting getting this refrigerator. Plenty of room in refrigerator and added door shelves for milk and other condiments
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Sleek design!
on May 27, 2020
Posted by: Ritino360
from Cincinnati, Ohio
This fridge far exceeded my expectations. It has a pitcher-sized opening for water/ice. Super quiet operation. It’s very sleek looking. And it has easy gliding bins. Very happy with it.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad Choice
on June 5, 2020
Posted by: Flyaway
from Boston
This unit’s top, bottom freezer, and shelves are so inadequate on so many different levels. We wish we could have had real world examples like milk, eggs, and other refrigerated items to see what we know now.
No, I would not recommend this to a friend.
Features
1
Performance
4
Quality
3
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
5
This is more like it!
on November 20, 2020
Posted by: MooseMentors
from Los Alamos, New Mexico
Our old refrigerator's compressor died (just 9 years old), not reasonably repairable. So we leaped into action. Quick research. It was during the COVID-19 pandemic and very little was available. We figured whatever we found would be "Plan B or C". On an off chance we stopped at a very nice appliance store, described the requirements. We were handed a description sheet for this model. It was available "right now", was made in the USA, and reviews were pretty good. We never saw it in person; we only had the description sheet, it seemed to have the flexibility we needed and since it was one of 2 left in the warehouse. We leaped and got it.
When it arrived it was a complete wow: the french doors had a truly solid close (unlike sooo many others) and stayed close; visibility was good, the shelves could be straight across or staggered and they weren't flimsy. Drawers were rigid plastic, but that was fine, the pulls were heavier material. The veggie/fruit drawers have separate settings and feel like they do. The freezer is good size and there is a sliding top drawer. This refrigerator is more like what we originally wanted in a refrigerator and ultimately failed to get. Given that it's GE and made in the US and has everything we want, we feel very lucky to have found this model. Time of course will tell, but we look forward to a happy, satisfied partnership with it.
When it arrived it was a complete wow: the french doors had a truly solid close (unlike sooo many others) and stayed close; visibility was good, the shelves could be straight across or staggered and they weren't flimsy. Drawers were rigid plastic, but that was fine, the pulls were heavier material. The veggie/fruit drawers have separate settings and feel like they do. The freezer is good size and there is a sliding top drawer. This refrigerator is more like what we originally wanted in a refrigerator and ultimately failed to get. Given that it's GE and made in the US and has everything we want, we feel very lucky to have found this model. Time of course will tell, but we look forward to a happy, satisfied partnership with it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Ok, but noisy so far - waiting for fan replacement
on December 16, 2020
Posted by: BeninMilford
from Milford, De
The refrigerator works well and does its job. The ice maker and water are good. From the moment it was plugged in, a fan has been making noise and a couple times a day another fan turns on and is very loud. I have contacted support for warranty work, but they indicate the parts are on backorder so it may be a while (and that is only for 1 fan - they will still need to determine where the other fan noise is coming from when they replace that one).
Basically, good refrigerator, but for the cost I would not have anticipated immediate repair work. I would have sent it back, but these were not "defects" so return was not an option.
I will update my rating if they get it fixed. I am at the mercy of GE support and hoping for the best at this point.
Basically, good refrigerator, but for the cost I would not have anticipated immediate repair work. I would have sent it back, but these were not "defects" so return was not an option.
I will update my rating if they get it fixed. I am at the mercy of GE support and hoping for the best at this point.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Avery, GE, January 20, 2021
Hello Beninmilford,
We sincerely apologize for the difficulty with your refrigerator. Your frustration is certainly understandable. Please email your details to : https://www.geappliances.com/ge/service-and-support/contact-others.htm and we’ll be glad to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your refrigerator. Thank you, again, for your feedback.-Avery@GEA
We sincerely apologize for the difficulty with your refrigerator. Your frustration is certainly understandable. Please email your details to : https://www.geappliances.com/ge/service-and-support/contact-others.htm and we’ll be glad to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your refrigerator. Thank you, again, for your feedback.-Avery@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
French Doors SCREECH
on September 9, 2021
Posted by: Anonymous
from Salineville, Ohio
Just purchased, my left French door makes a terrible screeching noise when opened, I have had the store that I purchased from here to repair 3 times with no accomplishment
No, I would not recommend this to a friend.
Response from geappliances.comBy Sharon@GEA, GE_Appliances, September 10, 2021
Hi, Thanks for choosing a GE refrigerator for your home! We are sorry to hear of the screeching noise. On new refrigerators, it's not unusual for the door to squeak. This occurs because the gasket (rubber material around inner perimeter of the door) is sealing very tightly. If the noise becomes bothersome, try rubbing paraffin wax or petroleum jelly on the gasket. This noise will stop in a few days once the gasket becomes more pliable. This is a normal occurrence and does not indicate a problem with your refrigerator.
If this suggestion doesn't resolve the screeching noise, we encourage you take advantage of the warranty by calling GE Service at 1-800-432-2737 or scheduling service online at: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! - Sharon@GEA
If this suggestion doesn't resolve the screeching noise, we encourage you take advantage of the warranty by calling GE Service at 1-800-432-2737 or scheduling service online at: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Inoperative unit - even GE's own tech can't fix
on September 13, 2021
Posted by: RNovotney
from Madison WI
Our water dispenser and ice-maker do not work in our brand new unit. The installers couldn't get it to work (and yes, water is getting to the unit). GE sent out a technician, who has now been to our condo twice with 2 new parts. Still cannot get it fixed. GE tech has ordered a THIRD part which will not come in till 2 months after our purchase, and he would not tell me with certainty that this until will get fixed. We are trying to get a replacement unit. But honestly, if you're looking for a fridge, stay away from this unit. Right out of the box it doesn't work and getting it to work required a lot of fighting.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 14, 2021
Hi there,
We are truly sorry to know that your brand new refrigerator is not working properly and understand how devestating that must be! We'd like to provide some additional assistance so an agent will be emailing you. We look forward to helping. Mike@GEA
We are truly sorry to know that your brand new refrigerator is not working properly and understand how devestating that must be! We'd like to provide some additional assistance so an agent will be emailing you. We look forward to helping. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
No ice or Water
on September 14, 2021
Posted by: NitaG
I purchased this refrigerator in 2019 because it was the perfect size to fit into my space. Now 26 months later the ice and water dispensers have quit. The GE technician has been out 5 times and replace the water tank, valve, the filter holder and the door. It is still not working. The water line has been checked twice by a plumber. The water is not getting to the ice maker or water dispenser. Sometimes my milk freezes.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, September 15, 2021
Hi there,
We're awfully sorry to hear that your dispensers have quit working and have needed multiple repairs. We can absolutely understand just how aggravating that can be and would like to help. An agent will be emailing you for additional details so be sure to watch for it. Take care. Mike@GEA
We're awfully sorry to hear that your dispensers have quit working and have needed multiple repairs. We can absolutely understand just how aggravating that can be and would like to help. An agent will be emailing you for additional details so be sure to watch for it. Take care. Mike@GEA
Written by a customer while visiting geappliances.com