Customer Reviews for GE - 33 in. Wide 24.8 Cu. Ft. Bottom-Freezer Refrigerator with Sliding Snack Drawer - Stainless Steel
Customer Rating
5
Simple Refrigerator - just the basics
on July 21, 2022
Posted by: Mary Kaz
from Gig Harbor, WA
I needed a bottom freezer with ice maker and NOTHING ELSE. No sense in paying for things you don't use. This refrigerator was perfect. Plus it is a GE!
This refrig has been horrible since we got it. It runs EXTREMELY loud and constantly freezes up. The repairman has been out several times and has now replaced EVERYTHING and it still is not working properly.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, July 27, 2022
Hey there, so sorry to learn your refrigerator has been running loudly and that it's been freezing up. This would a headache to deal with after multiple service trips and we're happy to help.
We were able to find your active case with our consumer relations team so please know we've added your comments there as well. We're confident they'll get you taken care of and we're wishing you the best.
A service tech came out because I believe the door has a manufacturing defect... he tried to tell me it's supposed to be like that because the doir is heavy... lol.
Problem: the door scrapes te bottom of the inside case... even if the door is empty and has been adjusted. There's visible deep grooves at the contact point inside the case. There's an inch at the top iver clearance and zero clearance at the bottom where it scrapes. (Insane engineering). I will never put a GE in any of my homes after I leave this brand new luxury apartment built in TX with all brand new GE appliances, washer, dryer, stove, oven, microwave and refrigerator. I wouldn't want to deal with such incompetence in the home we're building just outside if town in Dallas. These are gorgeous modern luxury apartments... GE is pulling one iver on them saying this is normal. I'm a retired engineer... I know better.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, July 19, 2022
Hi - Thank you for reaching out to us regarding your GE refrigerator. We hate to hear about the difficulty you are having and apologize for your disappointment and frustration. Please contact your rental office to make arrangements to get service back out there to check on the situation with the scraping of the door. We hope we have the opportunity to restore your faith in our brand. Kind regards - Vikki@GEA
Love the amount of shelving, and door space. Fits a nice amount for a big family from everyday use to extras such as holidays or celebrations. The freezer is well designed and kid-friendly too!
I really like the looks of this fridge. It fit perfect in my space. Plenty of room in both the cooling compartment and the freezer. Installers from Grand Appliance were cordial & knew what they were doing. Overall good experience.
Freezer is difficult top drawer keeps sliding open, shouldn't have to lock it eachtime i open it
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Guy@GEA, GE Appliances, June 18, 2022
Hello there, thank you for taking the time to leave us your honest feedback. We're so sorry to learn your freezer's top drawer keeps sliding open. We know this could be aggravating for you to have to deal with and we never want this for our consumers.
If this continues to happen, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If there's anything that would be needed, we know our technician could help. We're wishing you the best and we appreciate you bringing this to our attention.