Customer reviews from geappliances.com
GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Average customer rating
4.3
(1,117 Reviews)
Rating breakdown 1,117 reviews
5 Stars
681
4 Stars
264
3 Stars
71
2 Stars
44
1 Star
57
86%of customers recommend this product.
(
860 out of
1,004)
Customer Reviews for GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Customer Rating
1
Fridge was DOA and only uses expensive GE filters
on August 26, 2023
Posted by: Tom K Missouri
from Hawk Point Missouri
The unit I had installed is DOA. I'm going to have to get a new fridge delivered and reinstalled. Additionally, the water filter has an RFID chip that prevents generic filters from being used. If I had know this was the case, I would have selected another brand. Over time, the GE filters will end up costing more than the refrigerator. Very disappointed in GE.
Features
1
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Haley@GEA, GE Appliances , August 29, 2023
Good afternoon.
Thank you kindly for providing us with feedback on your new refrigerator. We are terribly sorry to hear that your unit arrived unable to function. This is certainly not the experience we want for you.
We strongly recommend the use of genuine water filters that are certified to NSF/ANSI Drinking Water Treatment standards. GE Appliances stands behind decades of water quality testing and expertise in the development of the most sophisticated technology to eliminate harmful contaminants in your family’s drinking water.
It's truly a pleasure to have you choose GE Appliances to be a part of your home. We hope your new model last many years to come.
-Haley@GEA
Thank you kindly for providing us with feedback on your new refrigerator. We are terribly sorry to hear that your unit arrived unable to function. This is certainly not the experience we want for you.
We strongly recommend the use of genuine water filters that are certified to NSF/ANSI Drinking Water Treatment standards. GE Appliances stands behind decades of water quality testing and expertise in the development of the most sophisticated technology to eliminate harmful contaminants in your family’s drinking water.
It's truly a pleasure to have you choose GE Appliances to be a part of your home. We hope your new model last many years to come.
-Haley@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
WASTE OF MONEY
on October 2, 2023
Posted by: STEVES1959
WASTE OF MONEY, FREEZER KEEPS FROSTING UP CAUSING THE FAN BLADE TO HIT ICE FORMING ON THE COILS. BESIDES THAT ITS JUST PLAIN LOUD WHEN OPPERATING LIKE IT SHOULD.
Response from geappliances.comBy MichaelBatGEA, GEAppliances, October 3, 2023
Hello,
We’re so sorry to hear that you’ve been having issues with frost forming in your freezer. We know how important frozen food storage is, and we understand being upset to find frost forming inside. We want to help. We recommend taking a look at the article below for some things you can check yourself.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286
If none of that helps, and if you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEAppliances
We’re so sorry to hear that you’ve been having issues with frost forming in your freezer. We know how important frozen food storage is, and we understand being upset to find frost forming inside. We want to help. We recommend taking a look at the article below for some things you can check yourself.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286
If none of that helps, and if you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Too noisy
on October 25, 2023
Posted by: Rareold112
from Wilkes barre pa
This refrigerator can be heard 2 rooms away. No need for such noise in this day and age.
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, October 26, 2023
Greetings! Thank you for taking the time to leave us a review. We are so sorry to hear that this refrigerator has not lived up to your expectations due to its noise level while in use. We definitely understand the importance of a new appliance operating as a low noise level. We will be sure to share this feedback with our product design teams, so they can make the necessary changes to this model to improve the consumer experience.
We are honored to have you as a part of the GE Appliances family, and we hope you are able to enjoy your refrigerator for many years to come! - Adrian@GEAppliances
We are honored to have you as a part of the GE Appliances family, and we hope you are able to enjoy your refrigerator for many years to come! - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Very poor quality materials!
on January 9, 2024
Posted by: BebaMD
from New Jersey
Glass on one of the Shelves broke within the first 24 hours of delivery in small tiny pieces! Everything I had on the fridge below the shelves had to be thrown away!!
And no, it didn’t have too much weight on the shelve…
The shelve only had milk, butter and some cheese!
I’d the shelve can’t hold that much something is very wrong!
And no, it didn’t have too much weight on the shelve…
The shelve only had milk, butter and some cheese!
I’d the shelve can’t hold that much something is very wrong!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Lauren, GE_Appliances, January 18, 2024
Hi there - We’re so sorry that your difficulties with your refrigerator shelf. We would like to assist you with this and gather some further information from you to determine how we can best assist. An agent will be reaching out to you via email. Please respond at your earliest convenience, as we are looking forward to connecting with you. Take care. Lauren@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Noisy
on June 14, 2024
Posted by: Nlogan
This refrigerator makes the most annoying noice whenever it is running! I would never have bought this refrigerator if I had known.
Response from geappliances.comBy Michael, GE_Appliances, June 17, 2024
We hate to hear that your new refrigerator is making unexpected noises. We want to help. We recommend taking a look at the articles below for information on both normal and abnormal sounds you may hear.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Abnormal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If none of that helps, or if you believe the sound you’re hearing is much louder than can be considered normal, we suggest having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Abnormal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If none of that helps, or if you believe the sound you’re hearing is much louder than can be considered normal, we suggest having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting geappliances.com
Customer Rating
5
A great replacement
on May 12, 2016
Posted by: Rhinobear66
from Venice, FL, United States
The original refrigerator was returned to GE under warranty due to being unrepairable. We received this model as a replacement. This model has a water filter for ice, LED lighting, rollers on the draws and very easy access controls.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Perfect addition
on July 12, 2016
Posted by: JohnHWall2
from Washington, DC, United States
So happy we went with the slate set. Gives the kitchen a warmer feeling!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features!
on August 13, 2016
Posted by: Emilya889
from Connecticut, United States
I bought this product about a week ago and it's perfect! Super cold!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com