Customer reviews from geappliances.com
GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Average customer rating
4.3
(1,127 Reviews)
Rating breakdown 1,127 reviews
5 Stars
688
4 Stars
265
3 Stars
72
2 Stars
45
1 Star
57
86%of customers recommend this product.
(
865 out of
1,010)
Customer Reviews for GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Customer Rating
1
WASTE OF MONEY
on October 2, 2023
Posted by: STEVES1959
WASTE OF MONEY, FREEZER KEEPS FROSTING UP CAUSING THE FAN BLADE TO HIT ICE FORMING ON THE COILS. BESIDES THAT ITS JUST PLAIN LOUD WHEN OPPERATING LIKE IT SHOULD.
Response from geappliances.comBy MichaelBatGEA, GEAppliances, October 3, 2023
Hello,
We’re so sorry to hear that you’ve been having issues with frost forming in your freezer. We know how important frozen food storage is, and we understand being upset to find frost forming inside. We want to help. We recommend taking a look at the article below for some things you can check yourself.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286
If none of that helps, and if you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEAppliances
We’re so sorry to hear that you’ve been having issues with frost forming in your freezer. We know how important frozen food storage is, and we understand being upset to find frost forming inside. We want to help. We recommend taking a look at the article below for some things you can check yourself.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19286
If none of that helps, and if you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm. Thank you for taking the time to leave us your feedback and please know that we are here should you need further assistance. -MichaelB@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Too noisy
on October 25, 2023
Posted by: Rareold112
from Wilkes barre pa
This refrigerator can be heard 2 rooms away. No need for such noise in this day and age.
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, October 26, 2023
Greetings! Thank you for taking the time to leave us a review. We are so sorry to hear that this refrigerator has not lived up to your expectations due to its noise level while in use. We definitely understand the importance of a new appliance operating as a low noise level. We will be sure to share this feedback with our product design teams, so they can make the necessary changes to this model to improve the consumer experience.
We are honored to have you as a part of the GE Appliances family, and we hope you are able to enjoy your refrigerator for many years to come! - Adrian@GEAppliances
We are honored to have you as a part of the GE Appliances family, and we hope you are able to enjoy your refrigerator for many years to come! - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Very poor quality materials!
on January 9, 2024
Posted by: BebaMD
from New Jersey
Glass on one of the Shelves broke within the first 24 hours of delivery in small tiny pieces! Everything I had on the fridge below the shelves had to be thrown away!!
And no, it didn’t have too much weight on the shelve…
The shelve only had milk, butter and some cheese!
I’d the shelve can’t hold that much something is very wrong!
And no, it didn’t have too much weight on the shelve…
The shelve only had milk, butter and some cheese!
I’d the shelve can’t hold that much something is very wrong!
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Lauren, GE_Appliances, January 18, 2024
Hi there - We’re so sorry that your difficulties with your refrigerator shelf. We would like to assist you with this and gather some further information from you to determine how we can best assist. An agent will be reaching out to you via email. Please respond at your earliest convenience, as we are looking forward to connecting with you. Take care. Lauren@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
2
Noisy
on June 14, 2024
Posted by: Nlogan
This refrigerator makes the most annoying noice whenever it is running! I would never have bought this refrigerator if I had known.
Response from geappliances.comBy Michael, GE_Appliances, June 17, 2024
We hate to hear that your new refrigerator is making unexpected noises. We want to help. We recommend taking a look at the articles below for information on both normal and abnormal sounds you may hear.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Abnormal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If none of that helps, or if you believe the sound you’re hearing is much louder than can be considered normal, we suggest having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Abnormal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If none of that helps, or if you believe the sound you’re hearing is much louder than can be considered normal, we suggest having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting geappliances.com
Customer Rating
1
Noisy
on December 15, 2024
Posted by: Rigi2
After several service calls and having it replaced once, the constant sound like an airplane taxiing is too disruptive. Looking elsewhere now.
No, I would not recommend this to a friend.
Quality
1
Response from geappliances.comBy Kacie, GE_Appliances, January 6, 2025
We appreciate you taking the time to leave us your review. We understand your concerns about the noise of your refrigerator. We were able to see where you had a case with us and were in contact with one of our case managers. If you're still in need of assistance, please reach out to them directly again.
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor choice!
on December 21, 2024
Posted by: slw27
from MO
This refrigerator was purchased 11/2022. The compressor has gone out on it (during the holidays) and for the price to replace it - I might as well purchase a whole new refrigerator. Of course, it is outside of it's one year warranty. Clearly made a poor decision when I decided to move from the Maytag/Kenmore version to GE. Will be reaching out to customer service when they are available to see if they want to assist with the purchase of new fridge before I go back to their competitors. So DISAPPOINTED!
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, January 8, 2025
We'd like to help out with your refrigerator needing to be repaired. We do see that you got in touch with our support team for assistance. Thank you for working with us.
Written by a customer while visiting geappliances.com
Customer Rating
5
Beautiful and practical
on June 16, 2025
Posted by: Andrea405
from New Jersey
I selected the single door GE profile refrigerator with bottom freezer and interior icemaker for my galley kitchen at the beach. Very sleek and modern for a small condo. I recommend this over the bulky 36 inch wide french door when space is a premium.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
A great replacement
on May 12, 2016
Posted by: Rhinobear66
from Venice, FL, United States
The original refrigerator was returned to GE under warranty due to being unrepairable. We received this model as a replacement. This model has a water filter for ice, LED lighting, rollers on the draws and very easy access controls.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com