Customer reviews from geappliances.com
GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Average customer rating
4.3
(1,117 Reviews)
Rating breakdown 1,117 reviews
5 Stars
681
4 Stars
264
3 Stars
71
2 Stars
44
1 Star
57
86%of customers recommend this product.
(
860 out of
1,004)
Customer Reviews for GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Customer Rating
5
Love the fridge!
on June 29, 2021
Posted by: julerobb
from Little Rock, AR
I love the fridge, it's nice and quiet, it occasionally makes loud sounds, but I think that's related to my water line.
Recently it quit making ice, and while that's not a you know huge issue, it's an inconvenience nonetheless.
Recently it quit making ice, and while that's not a you know huge issue, it's an inconvenience nonetheless.
The fridge and freezer are nice and cold
I would recommend this to a friend!
Features
5
Performance
4
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
CONSTANT NOISE!
on August 8, 2021
Posted by: Br and Sh
from Poplar Bluff, Missouri
Looks and functionality inside and out are great. But, the almost constant beeping, and the intermittent grinding and knocking day and night are driving us crazy. We thought we could adapt, but after one month, the sounds are still almost unbearable. We cannot afford the restocking fee and wait for a new refrigerator. PS We have not yet hooked up the ice-maker. The unit is turned off.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sharon@GEA, GE_Appliances, August 10, 2021
Hi, Thanks for your purchase! We're glad to hear your refrigerator is cooling well and apologize for any inconvenience with the sound level. Normal operating sounds you can expect to hear are listed on page 22 in the manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000472-1.pdf
If the noises you're hearing are not normal, we certainly hope you take advantage of the warranty by calling GE Service at 1-800-432-2737 or scheduling service online at: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks choosing GE Appliances! We're wishing you the best. - Sharon@GEA
If the noises you're hearing are not normal, we certainly hope you take advantage of the warranty by calling GE Service at 1-800-432-2737 or scheduling service online at: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks choosing GE Appliances! We're wishing you the best. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Love The Look But It Runs Loud
on September 21, 2021
Posted by: Snappy Mancala
from STL
I love the look but the motor can be heard on the second floor of my house. Also the ice bin takes up unnecessary space. It stands off the side of the drawer by an inch and another inch on the inside of the space. It is wasting precious space. Other than that I think it works perfectly.
I would recommend this to a friend!
Features
4
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
2
Love the fridge, hate the freezer
on October 12, 2021
Posted by: Skip802
from Windsor VT
We went from a top freezer to a bottom freezer. Thought because they were the same cubic ft it would fit same amount of food, not the case. Our old freezer was just over half full, and we still had to throw out food that wouldn't fit in the new freezer. It looks cool but there's hardly any space. We don't even use the ice cube maker, needed the space for food. Now the fridge part, looks awesome and fits all of our food nicely. I love the fridge part, just wish the freezer had more usable space!!!
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
4
Value
3
Response from geappliances.comBy Vikki@GEA, GE_Appliances, October 14, 2021
Hi - We truly appreciate you choosing this beautiful new GE refrigerator for your home and are delighted to hear how happy you are with the design and layout of the fresh food section. We hate to hear about your dissatisfaction with the size of the freezer compartment and will be glad to share your concerns with our product design team. Kind Regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Too noisy
on October 19, 2021
Posted by: Jim610
from Allentown PA
Nice unit other than the unusually loud, higher frequency noose when the compressor is ON. Needs better sound proofing inside the walls, etc.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, October 22, 2021
Hello there,
We're terribly sorry to know that your refrigerator is noisy and understand how much of a headache that is.
Modern refrigerators have new features and are more energy efficient than older ones. The foam insulation used in new models has excellent insulating capabilities and is very energy efficient however it is not as sound absorbent as previously used fiberglass insulation.
Hard surfaces such as ceramic tile, vinyl or hard wood floors, walls and kitchen cabinets may make these operating sounds more noticeable. As a result, certain sounds may be unfamiliar on a new refrigerator at first. These sounds are normal and are usually an indication that the refrigerator is operating properly.
We hope this is helpful. Take care. Mike@GEA
We're terribly sorry to know that your refrigerator is noisy and understand how much of a headache that is.
Modern refrigerators have new features and are more energy efficient than older ones. The foam insulation used in new models has excellent insulating capabilities and is very energy efficient however it is not as sound absorbent as previously used fiberglass insulation.
Hard surfaces such as ceramic tile, vinyl or hard wood floors, walls and kitchen cabinets may make these operating sounds more noticeable. As a result, certain sounds may be unfamiliar on a new refrigerator at first. These sounds are normal and are usually an indication that the refrigerator is operating properly.
We hope this is helpful. Take care. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Noisy we returned it
on October 30, 2021
Posted by: JL Bait
from San Francisco
We thought we got a faulty machine, so we got a replacement. Nope, The ice maker runs at 74 decibels high pitched noise. Absolutely terrible refrigerator! Don’t recommend
Ma
Ma
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 1, 2021
Hey there, and thanks for submitting your feedback on this model. We know an issue with noise may have caused inconvenience, especially if you have already replaced the model. This isn't the ownership experience we wish to provide.
Newer models can sometimes be louder than the older models you may be used to, because of added features and technology. We do have a description of expected noises for your model on page 42 of the manual, and we also have an article with normal sounds listed here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 .
While the noise level may be different from older models, we do still strive to provide as quiet an experience as we can, and we'll certainly let our Design team know of your experience. We value your insight, as we want to make sure we know of any potential areas of concern.
If you think the noise you're hearing may be out of the ordinary, our service department is available at 1-800-432-2737 and would be glad to help. We hope this information is useful for you; if you have any other inquiries or concerns, we're always happy to offer assistance. -Sarah@GEA
Newer models can sometimes be louder than the older models you may be used to, because of added features and technology. We do have a description of expected noises for your model on page 42 of the manual, and we also have an article with normal sounds listed here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 .
While the noise level may be different from older models, we do still strive to provide as quiet an experience as we can, and we'll certainly let our Design team know of your experience. We value your insight, as we want to make sure we know of any potential areas of concern.
If you think the noise you're hearing may be out of the ordinary, our service department is available at 1-800-432-2737 and would be glad to help. We hope this information is useful for you; if you have any other inquiries or concerns, we're always happy to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
I’m so happy!
on March 16, 2022
Posted by: Melissa B 43
from Springfield, PA
I absolutely love my new refrigerator! I was nervous after reading some reviews about it being noisy, not cold enough, and moving when the drawers are pulled but I have none of these issues. It is definitely cold enough! The drawers did move the refrigerator when opening but once you stabilize it by turning the knobs on the bottom it does not do that. It is quiet. I have gained so much space which amazes me because it fits in the same amount of space my old refrigerator did. It makes plenty of ice. Love the turbo cool feature! My freezer is now nicely organized and still has space for more! I could not be happier with my purchase! And just an fyi I am not a paid reviewer and I’m not doing this as part of a promotion. I’m a regular person who just bought a new refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Compressor emits a high pitch tone
on July 7, 2022
Posted by: Eldra
from Lancaster, PA
I’m returning this appliance due to high pitch compressor. Sounds like a shop vac and can be heard throughout the house
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, July 11, 2022
Hello there - Thank you for writing a review on your refrigerator. So sorry that it's louder than expected and that you're returning it. We truly do apologize for any inconvenience this has caused and we hope that we can regain your trust in the future. Thanks so much for sharing your feedback. -Mikayla@GEA
Written by a customer while visiting geappliances.com