Customer reviews from geappliances.com
GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Average customer rating
4.3
(1,127 Reviews)
Rating breakdown 1,127 reviews
5 Stars
688
4 Stars
265
3 Stars
72
2 Stars
45
1 Star
57
86%of customers recommend this product.
(
865 out of
1,010)
Customer Reviews for GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Customer Rating
1
Buyer Beware
on April 5, 2023
Posted by: rnr333
from Bemidji MN
I purchased this refrigerator and had to replace it once and now it crapped out on me again. Don't buy this...it's absolutely the worst and is the loudest refrigerator I've ever owned--it runs 90% of the day
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian@GEA, GE_Appliances, April 7, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your refrigerator is experiencing issues with operation. We know how frustrating this must be. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice‼️
on April 27, 2023
Posted by: Deb5536
from New York
Love the new GE Refrigerator…. Love the freezer on bottom… why bend down to get to things you use all day long… freezer is easy to get to upper and lower shelves…. Glad it still comes in white ( a little hard to find)…. And most of all it holds all my grandsons pictures‼️
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
X
on July 5, 2023
Posted by: Ther3
from Buffalo NY
Love the bottom freezer design. Disagree that it should cost twice as much just to have freezer on bottom. And it’s LOUD, everything on it vibrates, shakes and rattles.
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
4
Value
4
Response from geappliances.comBy MichaelBatGEA, GEAppliances, July 6, 2023
Hello,
We’re glad you’ve been loving the bottom freezer deisign of your new fridge, but we’re sorry to hear that you were less than impressed with the price, and that it’s louder than you expected. We strive to offer a wide variety of refrigerators that vary in design, features, and finishes to ensure our customers can always find exactly what they're looking for. Pricing can vary between configurations, however, there are several factors that contribute to differences in pricing across our models.
Refrigerators can make many different sounds during operation, and we recommend taking a look at the articles below for examples of noises you may hear when it’s running.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Unusual:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If you feel the noise is much louder than is normal, or if it’s described as an unusual noise, we recommend having it diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for taking the time to leave your review. Please know we’re here should you need further assistance. -MichaelB@GEA
We’re glad you’ve been loving the bottom freezer deisign of your new fridge, but we’re sorry to hear that you were less than impressed with the price, and that it’s louder than you expected. We strive to offer a wide variety of refrigerators that vary in design, features, and finishes to ensure our customers can always find exactly what they're looking for. Pricing can vary between configurations, however, there are several factors that contribute to differences in pricing across our models.
Refrigerators can make many different sounds during operation, and we recommend taking a look at the articles below for examples of noises you may hear when it’s running.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Unusual:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If you feel the noise is much louder than is normal, or if it’s described as an unusual noise, we recommend having it diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for taking the time to leave your review. Please know we’re here should you need further assistance. -MichaelB@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Loud and annoying
on July 10, 2023
Posted by: UpNorthMichigan
Loudest refrigerator I’ve ever had. It runs often and for a long time. I’ve been listening to it for two hours now. It was running when I woke up even though the doors hadn’t been opened for 8 hours. This is the only time I didn’t see my electric bill decrease after getting a new refrigerator.
Response from geappliances.comBy Devin@GEA, GE_Appliances, July 11, 2023
Good morning,
Thank you for taking the time to share your honest feedback regarding your new GE bottom-freezer refrigerator. We are sorry to hear that you find the refrigerator to be noisier than you would prefer, and that the refrigerator seems to be running constantly.
The refrigerator may run 75% - 90% of the time, and in hot, humid areas, may even approach 100% run time. Modern refrigerators save energy by running longer, but at a slower speed. Most of the energy used in a refrigerator is from starting the compressor.
These are factors that contribute to a refrigerator running too frequently or too long:
- The compressor will run longer after the initial installation or after a long power outage.
- The refrigerator will run more if the room has high humidity or high temperature.
- Doors may have been opened frequently or for an extended period of time.
- Warm food may have been placed in the fresh food or freezer compartment.
- Check the gasket for a proper seal. Make sure it is not damaged.
We hope this information provides some peace of mind, and that you will enjoy your new refrigerator and the cooling capabilities, capacity, and convenience this has to offer. Thank you for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to share your honest feedback regarding your new GE bottom-freezer refrigerator. We are sorry to hear that you find the refrigerator to be noisier than you would prefer, and that the refrigerator seems to be running constantly.
The refrigerator may run 75% - 90% of the time, and in hot, humid areas, may even approach 100% run time. Modern refrigerators save energy by running longer, but at a slower speed. Most of the energy used in a refrigerator is from starting the compressor.
These are factors that contribute to a refrigerator running too frequently or too long:
- The compressor will run longer after the initial installation or after a long power outage.
- The refrigerator will run more if the room has high humidity or high temperature.
- Doors may have been opened frequently or for an extended period of time.
- Warm food may have been placed in the fresh food or freezer compartment.
- Check the gasket for a proper seal. Make sure it is not damaged.
We hope this information provides some peace of mind, and that you will enjoy your new refrigerator and the cooling capabilities, capacity, and convenience this has to offer. Thank you for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Not sure yet
on August 1, 2023
Posted by: Kimela
from Easthampton MA
Not sure we are happy yet. Noticing the temperature fluctuates about 10 degrees. Some food will freeze in refrigerator. Not sure what is normal. Space is nice. Design is good. Runs fairly quietly. We have only had it 3 weeks.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Adrian@GEA, GE_Appliances, August 2, 2023
Hi! Thank you for your feedback. We are happy that you are enjoying the internal capacity of this refrigerator and its design. We are however so sorry to hear that your temperature is fluctuating. This is not normal operation, and we encourage you to schedule an in- warranty service appointment with one of our technicians to get this issue properly diagnosed and resolved.
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we are confident that our technicians will be able to get this issue resolved as quickly as possible. - Adrian@GEA
You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored to have you as a part of the GE Appliances family, and we are confident that our technicians will be able to get this issue resolved as quickly as possible. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice machine inoperable
on January 3, 2024
Posted by: Mlkgm
from Washington DC
We have had issues with the ice machine. We have checked all the connections and still no ice. There is no additional information in the instructions other than on/off. We have had others look at it and cannot figure it out either.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Zahira, GE_Appliances, January 10, 2024
Hello There! Thank you so much for reaching out to us here at GE Appliances. We are so sorry that you have been experiencing issues with the ice maker. We have included a helpful troubleshooting article at the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35909
If you are still experiencing issues after the troubleshooting steps, we recommend scheduling service. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or scheduling online at the link below:
http://www.geappliances.com/ge/service-and-support/service.htm
We're confident our service team will be able to provide a resolution. Have a wonderful day!
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35909
If you are still experiencing issues after the troubleshooting steps, we recommend scheduling service. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or scheduling online at the link below:
http://www.geappliances.com/ge/service-and-support/service.htm
We're confident our service team will be able to provide a resolution. Have a wonderful day!
Written by a customer while visiting geappliances.com
Customer Rating
5
Nice digital controls.
on March 28, 2024
Posted by: Rog7980
from Panama City Fl
I would like to say this unit is running nicely. noise is not bad. Very happy with purchase.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Noisy
on April 1, 2024
Posted by: Joe TX
from TX
Like many others have indicated, it is quite noisy. It makes a high pitched sound when it runs.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Jonathon, GE_Appliances, April 2, 2024
We want to help go over the sound you are noticing on your refrigerator. It can be normal to notice the sounds of a new refrigerator more than your previous model, just due to the sounds being new. You can check the following link, which refers to one of our support articles that goes over all the normal sounds. (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901). If you suspect the sounds aren't normal, we suggest scheduling service. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com