Customer reviews from geappliances.com
GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Average customer rating
4.3
(1,127 Reviews)
Rating breakdown 1,127 reviews
5 Stars
688
4 Stars
265
3 Stars
72
2 Stars
45
1 Star
57
86%of customers recommend this product.
(
865 out of
1,010)
Customer Reviews for GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Customer Rating
2
Horrible high-pitched noise, engineering flaw
on July 20, 2022
Posted by: Susie GC
from San Francisco, CA
I want to love this fridge, but there is a horrible high-pitched pulsating noise coming from the motor that I can hear all the way across our home. We've had several of repair people out to look at it over several months (still under warranty), some try to tell us the noise is normal, others concur it is faulty. GE finally replaced the fridge for us, the new one has the same exact noise in the old one, so I have to conclude this is a major engineering flaw. Have seen other reviews complaining of the same noise, so I know they must be aware of it as an issue. It's actually affecting my sanity when I'm in my home. So we will probably have to suck it up and fork out for a different fridge. It will definitely not be a GE.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Pablo@GEA, GE Appliances, July 21, 2022
Hello. We're very sorry to hear that you're having issues with the operating sounds of your refrigerator and we appreciate you sharing your experience with us. Please know that we will communicate this information with the design teams for future design considerations.
Modern refrigerators do have new efficiency compressors that may run faster
and longer than your old refrigerator and you may hear a high-pitched hum or pulsating sound while it is operating.
We apologize again for your disappointment and hope that we have the opportunity to earn your trust in our brand in the future.
Pablo@GEA
Modern refrigerators do have new efficiency compressors that may run faster
and longer than your old refrigerator and you may hear a high-pitched hum or pulsating sound while it is operating.
We apologize again for your disappointment and hope that we have the opportunity to earn your trust in our brand in the future.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Ice Maker is Unacceptable
on July 29, 2022
Posted by: MPP_
from Burke VA
Ice maker stopped working 2 weeks after getting water hook up. Replaced filter with very expensive one and got ERR code and still not ice. Wanted to buy American but run from this refer.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 3, 2022
Hello,
Thank you so much for sharing your review with us. We're incredibly sorry to hear that your ice maker has stopped working and your filter is not working. This is not the ideal situation we want for our customers. If you have not done so, please be sure to take advantage of your warranty to schedule service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Stay well. Mike@GEA
Thank you so much for sharing your review with us. We're incredibly sorry to hear that your ice maker has stopped working and your filter is not working. This is not the ideal situation we want for our customers. If you have not done so, please be sure to take advantage of your warranty to schedule service.
You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Stay well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
GE Refrigerator
on August 2, 2022
Posted by: Green Bay Packer Fan
from Grand Rapids, MI
It makes too much noise after the door has been open, even for a short time as it works to keep temperature cold
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Failed within first 4 months
on August 5, 2022
Posted by: DDave66
from Ocean City , MD
Up until it failed, I had no complaints. Then the compressor failed 4 months in. This was in a vacation home and by the time we realized it, it stunk so bad, nothing could get the stink out and I have to replace it at my own expense. very disappointed in GE.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, August 10, 2022
Hello,
Thanks for reviewing your refrigerator. We're happy to hear that it was working well, but hate that the compressor failed and you had to replace it. Your experience is important to us, and we apologize that this happened.
If you ever need help with a repair, you can review your warranty information, and you can reach out to us by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm.
If we can be of help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your refrigerator. We're happy to hear that it was working well, but hate that the compressor failed and you had to replace it. Your experience is important to us, and we apologize that this happened.
If you ever need help with a repair, you can review your warranty information, and you can reach out to us by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm.
If we can be of help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great
on August 7, 2022
Posted by: Jessica327109
from Dallas, Oregon
We have had our refrigerator for almost a month and so far we love it. It looks beautiful and works great. The lights are nice and bright, the door alarm is a great feature. Our only issue is that the handles come off pretty easily if you pull it the wrong way at all. Over all I think this is a great fridge.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on August 16, 2022
Posted by: Adcg
from Fremont, Ca
Lasted less than 3 year. Going out today to buy another refrigerator and it won’t be a GE
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sydney@GEA, GE_Appliances, September 2, 2022
Hello - Thank you for taking the time to provide feedback. We are so very sorry to hear that this model only lasted less than 3 years. That is definitely not the experience we strive to provide and we completely understand your frustration and disappointment.
We know purchasing a new appliance is a big deal and we're sorry that we let you down with this model. If there is anything we can do to help please let us know. We are always here to provide assistance - Sydney@GEA
We know purchasing a new appliance is a big deal and we're sorry that we let you down with this model. If there is anything we can do to help please let us know. We are always here to provide assistance - Sydney@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features! Love it!
on August 30, 2022
Posted by: AddieTB7
from Kentucky
I could not be more pleased with the quality and features to this refrigerator!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Compressor Died within 2 Months.
on September 14, 2022
Posted by: Catapult Sports
from Boston, MA
I bought this item to replace the exact same one I had for years. Much to my surprise, only 7 weeks after delivery, the compressor completely died, leaving me to throw out everything inside.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Kacie@GEA, GE_Appliances, September 16, 2022
Hey there,
We're so sorry to hear that the compressor if your new refrigerator has completely died. We understand how frustrating this is and apologize for the inconvenience this has caused you. We always strive to provide quality products and we will forward your information over to our product team for development.
We want to help, and we've reached out to you via email to gather some additional information. Please be on the lookout for that, and we look forward to corresponding with you and getting this issue resolved.
Kacie@GEA
We're so sorry to hear that the compressor if your new refrigerator has completely died. We understand how frustrating this is and apologize for the inconvenience this has caused you. We always strive to provide quality products and we will forward your information over to our product team for development.
We want to help, and we've reached out to you via email to gather some additional information. Please be on the lookout for that, and we look forward to corresponding with you and getting this issue resolved.
Kacie@GEA
Written by a customer while visiting geappliances.com