Customer reviews from geappliances.com
GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Average customer rating
4.3
(1,117 Reviews)
Rating breakdown 1,117 reviews
5 Stars
681
4 Stars
264
3 Stars
71
2 Stars
44
1 Star
57
86%of customers recommend this product.
(
860 out of
1,004)
Customer Reviews for GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Customer Rating
4
GE Refrigerator
on August 2, 2022
Posted by: Green Bay Packer Fan
from Grand Rapids, MI
It makes too much noise after the door has been open, even for a short time as it works to keep temperature cold
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Failed within first 4 months
on August 5, 2022
Posted by: DDave66
from Ocean City , MD
Up until it failed, I had no complaints. Then the compressor failed 4 months in. This was in a vacation home and by the time we realized it, it stunk so bad, nothing could get the stink out and I have to replace it at my own expense. very disappointed in GE.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, August 10, 2022
Hello,
Thanks for reviewing your refrigerator. We're happy to hear that it was working well, but hate that the compressor failed and you had to replace it. Your experience is important to us, and we apologize that this happened.
If you ever need help with a repair, you can review your warranty information, and you can reach out to us by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm.
If we can be of help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for reviewing your refrigerator. We're happy to hear that it was working well, but hate that the compressor failed and you had to replace it. Your experience is important to us, and we apologize that this happened.
If you ever need help with a repair, you can review your warranty information, and you can reach out to us by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm.
If we can be of help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Great
on August 7, 2022
Posted by: Jessica327109
from Dallas, Oregon
We have had our refrigerator for almost a month and so far we love it. It looks beautiful and works great. The lights are nice and bright, the door alarm is a great feature. Our only issue is that the handles come off pretty easily if you pull it the wrong way at all. Over all I think this is a great fridge.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on August 16, 2022
Posted by: Adcg
from Fremont, Ca
Lasted less than 3 year. Going out today to buy another refrigerator and it won’t be a GE
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sydney@GEA, GE_Appliances, September 2, 2022
Hello - Thank you for taking the time to provide feedback. We are so very sorry to hear that this model only lasted less than 3 years. That is definitely not the experience we strive to provide and we completely understand your frustration and disappointment.
We know purchasing a new appliance is a big deal and we're sorry that we let you down with this model. If there is anything we can do to help please let us know. We are always here to provide assistance - Sydney@GEA
We know purchasing a new appliance is a big deal and we're sorry that we let you down with this model. If there is anything we can do to help please let us know. We are always here to provide assistance - Sydney@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features! Love it!
on August 30, 2022
Posted by: AddieTB7
from Kentucky
I could not be more pleased with the quality and features to this refrigerator!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Compressor Died within 2 Months.
on September 14, 2022
Posted by: Catapult Sports
from Boston, MA
I bought this item to replace the exact same one I had for years. Much to my surprise, only 7 weeks after delivery, the compressor completely died, leaving me to throw out everything inside.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Kacie@GEA, GE_Appliances, September 16, 2022
Hey there,
We're so sorry to hear that the compressor if your new refrigerator has completely died. We understand how frustrating this is and apologize for the inconvenience this has caused you. We always strive to provide quality products and we will forward your information over to our product team for development.
We want to help, and we've reached out to you via email to gather some additional information. Please be on the lookout for that, and we look forward to corresponding with you and getting this issue resolved.
Kacie@GEA
We're so sorry to hear that the compressor if your new refrigerator has completely died. We understand how frustrating this is and apologize for the inconvenience this has caused you. We always strive to provide quality products and we will forward your information over to our product team for development.
We want to help, and we've reached out to you via email to gather some additional information. Please be on the lookout for that, and we look forward to corresponding with you and getting this issue resolved.
Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Included the features I wanted at a reasonable pri
on September 15, 2022
Posted by: LadyCE
from Montgomery, AL
It's a noisy appliance. Yes, I hear the icemaker and the water that enters to make more ice, but it makes moaning sounds; and I hear the appliance almost all the time. In addition, it is narrower than my earlier, broken fridge. The GE capacity is nearly equal, but it is deeper. It can be difficult to reach shelved items in the back of the refrigerator. Overall, I am pleased.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible. Unbelievably loud. Broken on delivery.
on October 3, 2022
Posted by: Richard 978
from MA
From day one it randomly makes the noise of a helicopter taking off every few minutes or so. Can be heard rooms away loud enough to wake us up all night. DO NOT BUY THIS FRIDGE. We have a repair scheduled, just have to wake up to motocross races in our kitchen 5 times a night for another month until they can HOPEFULLY fix it. Not sure how they can sell things like this if they are so obviously broken.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, October 10, 2022
Hello - While we're glad you like this model's features and appearance, we're sorry that your refrigerator is making a loud noise. We certainly understand how aggravating that would be— this is not the experience we want you to have, and we would love to help you.
It's great that you're taking advantage of the limited one-year warranty by getting a service technician to diagnose and repair your unit. We're confident they will fix your fridge as needed in no time. In the meantime, please know that the normal operation of your refrigerator will cause some sound or noise. If you are ever concerned about a sound or noise, you can check the following helpful guide here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473&_ga.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. We're always here if you have any questions or concerns. Best wishes. -Shayla@GEA
It's great that you're taking advantage of the limited one-year warranty by getting a service technician to diagnose and repair your unit. We're confident they will fix your fridge as needed in no time. In the meantime, please know that the normal operation of your refrigerator will cause some sound or noise. If you are ever concerned about a sound or noise, you can check the following helpful guide here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473&_ga.
We strive to provide the best possible quality and will share your review with our quality team for any necessary improvements. We're always here if you have any questions or concerns. Best wishes. -Shayla@GEA
Written by a customer while visiting geappliances.com