Customer reviews from geappliances.com
GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Average customer rating
4.3
(1,127 Reviews)
Rating breakdown 1,127 reviews
5 Stars
688
4 Stars
265
3 Stars
72
2 Stars
45
1 Star
57
86%of customers recommend this product.
(
865 out of
1,010)
Customer Reviews for GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Stainless Steel
Customer Rating
3
Great except noisy
on September 22, 2021
Posted by: RASen
from Los Alamos, nm
I like the fridge. The freezer is easy to access all items stored. The refrigerator door stores a large capacity for condiments and liquids. Storing most of my smaller items frees up the space in the refrigerator for larger items. The stainless steel outside does not resist fingerprints. I would have rated this fridge higher, but the sound it makes including the ice maker are loud. I have some hearing loss and I can hear it It's a migraine trigger at times. I keep the ice maker off. I would return but it would be extremely difficult. I'm hoping I will eventually not notice the sound. Otherwise, it is a beautiful fridge.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
4
Value
3
Response from geappliances.comBy John@GEAppliances, GE Appliances, September 24, 2021
Thanks you for choosing GEA for your kitchen. We're glad it is working well and easily organizable to get everything in. We are very sorry to hear about the noise and that it is ruining your experience. Please take a look at what noises you can expect from our refrigerators, here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
If you are hearing something out of the ordinary, please schedule warranty service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks! - John@GEA
If you are hearing something out of the ordinary, please schedule warranty service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Thanks! - John@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad motor
on September 30, 2021
Posted by: Tobytwo
from Andover mau
A new one day old after waiting 6 months for the unit to arrive the motor on three unit needs to be replaced because of noise from a running motor at slow speed!
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, October 1, 2021
Hey there,
We're incredibly sorry to hear that your brand new refrigerator needs to have the motor replaced and understand how frustrating that is. We would recommend taking advantage of your warranty to schedule repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Take care. Mike@GEA
We're incredibly sorry to hear that your brand new refrigerator needs to have the motor replaced and understand how frustrating that is. We would recommend taking advantage of your warranty to schedule repairs. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Take care. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
We love having it!
on October 2, 2021
Posted by: lofstrcs
from NW Kansas
This is a nice fridge. It has some nice features. But, the most important feature was its availability.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great size and capacity.
on October 7, 2021
Posted by: Holding it down in Housto
from Houston, TX
Need this appliance 20 years ago when all of my brood (5) were home. It still handy when the grands (9) visit.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice but noisy
on November 3, 2021
Posted by: Big Berbs
from Fenwick Island Delaware
We were limited to a specific size for our space. This refrigerator fit the specs and so far works well and gives us plenty of space for our food. It is, however, quite noisy and makes some weird noises. You get used to it but it is rather loud at times.
I would recommend this to a friend!
Features
5
Performance
4
Quality
3
Value
4
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 5, 2021
Hey there, and thank you for submitting your feedback. While we're glad the refrigerator is working well for you and providing plenty of space for your food items, we do hate to hear you have a concern over the noise level. We know that may have caused inconvenience.
Newer model refrigerators can be a bit louder than the older models you may be used to, because of advances in technology and added features. We do have an article describing normal sounds for the refrigerator to make, if you'd like to make sure the noises you're hearing aren't out of the ordinary: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 . There is also a description of expected sounds for the model on page 42 of your manual.
We hope that information is helpful, and we will be letting our Design team know of your concerns with the sound level for future review and consideration. We are always glad to offer assistance if you have any other concerns or questions in the future. All the best! -Sarah@GEA
Newer model refrigerators can be a bit louder than the older models you may be used to, because of advances in technology and added features. We do have an article describing normal sounds for the refrigerator to make, if you'd like to make sure the noises you're hearing aren't out of the ordinary: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 . There is also a description of expected sounds for the model on page 42 of your manual.
We hope that information is helpful, and we will be letting our Design team know of your concerns with the sound level for future review and consideration. We are always glad to offer assistance if you have any other concerns or questions in the future. All the best! -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor setup
on November 4, 2021
Posted by: PoorProductPoorService
The waterline to the ice maker lines in the path of the cooling fan. I've had two of these, neither lasting longer than 6 months when the ice maker and water line starts freezing up and keeps freezing up. Looking for another fridge to replace this one again. And also the filter from GE, based on model number, did not fit.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sharon@GEA, GE_Appliances, November 8, 2021
Hi, We're so sorry to hear of this difficulty with the water line freezing up and the water filter not fitting as it should. This sounds incredibly frustrating and is not the ownership experience we strive for. We'd like to get some additional information and we'll be reaching out to you via email. We wish you had a better experience than this! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
It will take some time getting use to....
on November 10, 2021
Posted by: chill4
from California
Disappointed there is no place for a butter dish. Disappointed that the shelves are all one and not divided in case I need to refrigerate a large pan, which I do often. Miss a top shelf in the freezer. Very different from my old GE bottom freezer. Design on top will prohibit me from opening my cabinets above.
Features
1
Quality
3
Value
3
Response from geappliances.comBy Vikki@GEA, GE_Appliances, November 12, 2021
Hi - Thank you for choosing a new GE refrigerator for your home and for offering your feedback as your opinion is so very important to us. We are sorry to hear you are disappointed with the design of this refrigerator as compared to your previous GE model and will gladly share your concerns. We truly do appreciate your loyalty to our brand and are certain with time you will appreciate all this model has to offer. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Loud Noise
on November 23, 2021
Posted by: Rmarie57
from Chicago IL
I had to call for service the day after it was installed. The frig makes this loud squeaking noise. The service man says it's the fan, but I find it hard to believe that this was designed this way. My previous GE Frig worked for 21 years before I had to replace it and it never made such a loud noise.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, November 24, 2021
Hello - Thanks for sharing your experience. We're disappointed to hear that you aren't pleased with your refrigerator and its sound level. We can totally understand how annoying that must be and we sincerely apologize.
The new high efficiency compressor on modern refrigerators may run faster and longer than your previous refrigerator and generate more sound. You may hear a high-pitched hum or pulsating sound while it is operating which is normal. Here's an article that provides a list of normal sounds your refrigerator may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
We're always happy to help if any questions or concerns come up. Thanks again! -Mikayla@GEA
The new high efficiency compressor on modern refrigerators may run faster and longer than your previous refrigerator and generate more sound. You may hear a high-pitched hum or pulsating sound while it is operating which is normal. Here's an article that provides a list of normal sounds your refrigerator may make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
We're always happy to help if any questions or concerns come up. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com