Customer reviews from geappliances.com
GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Fingerprint resistant stainless steel
Average customer rating
4.3
(1,118 Reviews)
Rating breakdown 1,118 reviews
5 Stars
682
4 Stars
264
3 Stars
71
2 Stars
44
1 Star
57
86%of customers recommend this product.
(
861 out of
1,005)
Customer Reviews for GE - 21.0 Cu. Ft. Bottom-Freezer Refrigerator with LED Interior Lighting - Fingerprint resistant stainless steel
Customer Rating
3
Refrigerator purchase
on March 27, 2022
Posted by: Lee1948
from Simpsonville SC
This is the loudest refrigerator I’ve ever owned. It is challenging to get into the freezer with having to push the ice back into place to get to the freezer basket.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
4
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, March 30, 2022
Hi there, we're so sorry to learn your refrigerator is running louder than expected and that you're having a hard time getting into the freezer basket. We know this would be a hassle for you and we're happy to help.
First, we want to let you know we're always looking for ways we can improve so your honest feedback will be valuable to us. Next, if your ice is clumping we suggest checking out the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21554&_ga=2.25756413.1143851936.1648644970-1233938546.1597758556
We're always on social media if you need anything else and we're wishing you the very best.
Guy@GEA
First, we want to let you know we're always looking for ways we can improve so your honest feedback will be valuable to us. Next, if your ice is clumping we suggest checking out the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21554&_ga=2.25756413.1143851936.1648644970-1233938546.1597758556
We're always on social media if you need anything else and we're wishing you the very best.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Roomy fridge
on March 29, 2022
Posted by: MissWitt
from Sioux Falls, SD
Love this model so far. The upper refrigerator has a ton of room. It runs quietly, even the ice maker.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Large and effecient
on March 29, 2022
Posted by: ifallsdadams
from northern Minnesota
Enjoying our new fridge. Wish the fridge door closed on its own instead of only closing to about 4 inches from closed.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Hugely annoying pulsing sound when running!
on March 30, 2022
Posted by: AnnoyedinNC
from Swannanoa NC
With all of the recent advancements in technology in the last few decades, I cannot believe that the regular, pulsing tone generated by this refrigerator's motor is 'normal' or even 'necessary', but that's what the manual says under the Troubleshooting guide. I swear if it hadn't cost so much, I'd pitch it and buy the brand I used to have At least I know they are quiet. Also, it feels very flimsy on the inside.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, April 1, 2022
Hi there, we're so sorry to hear your refrigerator is running louder than expected and that you're finding it to be flimsy on the inside. We pride ourselves on quality so that's definitely not what we want to hear.
In regard to the sound, you might like to know that modern refrigerators have new features and are more energy efficient than older ones. The foam insulation used in new models has excellent insulating capabilities and is very energy efficient however it is not as sound absorbent as previously used fiberglass insulation. Hard surfaces such as ceramic tile, vinyl or hard wood floors, walls and kitchen cabinets may make these operating sounds more noticeable. As a result, certain sounds may be unfamiliar on a new refrigerator at first. These sounds are normal and are usually an indication that the refrigerator is operating properly.
In addition, we're happy to share your comments with our product team so they can weigh potential improvements we can be making. We're wishing you the best and we're glad to have you in our GEA family.
Guy@GEA
In regard to the sound, you might like to know that modern refrigerators have new features and are more energy efficient than older ones. The foam insulation used in new models has excellent insulating capabilities and is very energy efficient however it is not as sound absorbent as previously used fiberglass insulation. Hard surfaces such as ceramic tile, vinyl or hard wood floors, walls and kitchen cabinets may make these operating sounds more noticeable. As a result, certain sounds may be unfamiliar on a new refrigerator at first. These sounds are normal and are usually an indication that the refrigerator is operating properly.
In addition, we're happy to share your comments with our product team so they can weigh potential improvements we can be making. We're wishing you the best and we're glad to have you in our GEA family.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love it!
on April 2, 2022
Posted by: JaneC72
from Rockford, IL
We love our new fridge! It is so much better than our old 24 year old one.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Mostly worth the wait
on April 6, 2022
Posted by: jneff
After over an 8-month wait due to shipping delays stemming from the pandemic, the fridge arrived, and met all of our needs. It is in a corner, opening against a wall that our previous side-by-side's freezer door kept bumping into and made it hard to reach into. This new bottom-freezer model immediately resolved that problem. Even at the same outer dimensions as our side-by-side, this new fridge is so much more spacious. One thing we don't like is how the upper fridge door magnets are not as strong. Sometimes, closing the freezer normally (not slamming) will result in the fridge opening a crack. We need to keep checking to make sure it's pushed closed; it is level and doesn't close with any momentum behind it. Luckily there is a door alarm to tell us if this happens when we don't notice, but it is troublesome especially if we leave the room or house before the alarm sounds.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Response from geappliances.comBy Gina@GEA, GE_Appliances, April 7, 2022
Hi there and welcome to our GE Appliances family! It fills us with joy to hear you’re happy with your new refrigerator and find it was worth the wait. However, we’re sorry to hear about the trouble with your doors and would like to help. As the freezer and refrigerator share air channels, it’s not unusual for one door to pop while another is being closed. There are some tips for helping with this here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16979&_ga=2.116764102.1366790192.1649085943-623024268.1641822316. Please let us know if you need further assistance as we’re always here to help. Have a terrific day! -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
large shelves, led light
on April 7, 2022
Posted by: Jeanie 38
from Deposit . NY
I am so happy with my Refrigerator. It has more room than I anticipated
it is bright when I open the door.And it is easy to see in the back of the shelves. The shelves on the door are wider and holds a lot more .
it is bright when I open the door.And it is easy to see in the back of the shelves. The shelves on the door are wider and holds a lot more .
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent
on April 10, 2022
Posted by: beckysnewfrig
from Great Falls, MT
I love my new refrigerator. It was well worth the wait!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com