Customer reviews from Serta
Serta - Sheep Retreat Medium 10” Gel Memory Foam Mattress-in-a-box - Multi
Average customer rating
4.3
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
28
4 Stars
5
3 Stars
2
2 Stars
3
1 Star
2
100%of customers recommend this product.
(
19 out of
19)
Customer Reviews for Serta - Sheep Retreat Medium 10” Gel Memory Foam Mattress-in-a-box - Multi
Customer Rating
5
Great for the size
on February 11, 2021
Posted by: Dixie1
from Coshocton Oh
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] When I received this I though oh boy it’s in a box! How do you get a good mattress in a box! Well the unboxing was fun! When you open the box it starts to grow! You get it all unwrapped And leave it sit for I think 48 hours! It really turns into something amazing! It might be a smaller in thickness mattress but it is really good! It’s very comfortable and nice to sleep on! I really like it! I really like that it’s not as thick as traditional ones! Makes it so easy for cleaning under! I can’t say anything bad about this mattress
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
Zzzzzzzzzzzzzzz
on February 28, 2021
Posted by: Chrisbig
from Bloomfield, In
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] My goodness! This bedding is so comfortable. It’s soft but yet still firm. I have slept so good since getting it. I was not a big nap person but now I look forward to a quick nap. As my summary says, zzzzzzz. I simply love it! And I never would have thought such comfort and quality could come rolled up in a box
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
3
Hurts my back but my partner loves it
on September 4, 2022
Posted by: Patty920
Bought this bed for the guest room. My partner mainly sleeps on it because he snores. He loves it. Sometimes I have to sleep on it and I wake up with my back aching after about 2-3 hours. I’m sad about that. I’m a back sleeper and he’s a side sleeper if that makes a difference. I’m not saying don’t buy this product, it’s just a big investment for something that you can’t try first.
Response from SertaBy Serta, September 6, 2022
Hi, Patty. Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too soft for you. We would love to discuss other options in getting you the right comfort level. Please contact us at 1-888-557-3782.
Written by a customer while visiting Serta
Customer Rating
5
Very happy with this purchase
on April 26, 2022
Posted by: SevenJuanEight
from Slidell, La
Gender:Male
Length of ownership:1 month
Ordered on a Wednesday and received on Saturday. The unboxing process was as advertised, simple. Mattress filled in right away. I slept on it that same night. Waited about 5 hrs and all corners had filled in. The comfort is amazing. I find myself not moving the entire night. I researched these mattresses in box for a few weeks and finally settled on this one. I’m glad I did.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
Peaceful sleep
on March 1, 2021
Posted by: CheleLee
from Tipp City
Gender:Female
Length of ownership:3 months
[This review was collected as part of a promotion.] Very happy with my new mattress. I am impressed with the comfort this provides. I sleep more peaceful and well rested when I wake up. I love that i never feel to hot or cold while sleeping.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
2
Off-gassing is pretty bad
on November 20, 2022
Posted by: MollyC
from Doylestown PA
Gender:Female
Length of ownership:3 months
The mattress is comfortable (leans to firm) but it gives off a horrible off-gassing smell like rubber. I assume it's the gel foam. We've had this nearly 90 days and it still smells despite airing it out. I have this for my child so I'm quite concerned.
Response from SertaBy Serta, November 23, 2022
Hi Molly. Thank you for taking the time to leave a review. We're sorry to hear of your experience. Your new Serta mattress may have a slight odor upon opening. This is due to odors that may have been trapped in the tight protective packaging being released upon opening. We recommend allowing your product to air out in a well-ventilated room before covering with sheets. Serta adheres to the highest standards for product quality and safety. Our products are assembled from finished components and all Serta foam has been certified by CertiPUR-US®. If you have any other questions or would like to speak to our team directly, please contact 1-888-557-3782.
Written by a customer while visiting Serta
Customer Rating
5
Great night sleep
on September 7, 2022
Posted by: Rosa32
from Utah
Gender:Female
Length of ownership:1 month
I am so happy with my purchase. I actually get a full night's sleep and don't wake up with any aches or pains. I highly recommend this product.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
Great mattress
on May 10, 2021
Posted by: AllisonSRB
from Santa Rosa beach
Gender:Female
Length of ownership:3 months
Got two sheep retreats for my sons room and have had them for a couple months now. Really love them. Me and the husband have had an iComfort for 6+ years and love it but didn’t want to spend so much on the kids room as it’ll change a lot as they grow. Extremely satisfied with quality and comfort. I have an additional pillow topper on it because I like the combo but you would t need it per se. With it, it’s a dreamy bed. 5 stars for sure. Highly recommend and about to purchase another sheep retreat in full size for another room.
I would recommend this to a friend!
Response from SertaBy Consumer Care , May 12, 2021
Hi Allison, seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Serta. We look forward to serving you for many years to come!
Written by a customer while visiting Serta