Customer reviews from Serta
Serta - Sheep Retreat Medium 10” Gel Memory Foam Mattress-in-a-box - Multi
Average customer rating
4.3
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
28
4 Stars
5
3 Stars
2
2 Stars
3
1 Star
2
100%of customers recommend this product.
(
19 out of
19)
Customer Reviews for Serta - Sheep Retreat Medium 10” Gel Memory Foam Mattress-in-a-box - Multi
Customer Rating
2
Mattresses are subjective items
on May 1, 2021
Posted by: Mcrafty1
from Maine
Gender:Male
Length of ownership:1 month
I bought this mattress on line, I bought a Serta mattress in a box two years prior for my RV, best mattress I have ever slept on. This mattress is the polar opposite of the what I thought was the same mattress I bought for my RV. Much too firm for me, nothing like the mattress I purchased for the RV from a local distributor. If I could have got this mattress back into the box, or any box for that matter, I would have shipped back immediately after the first night on it, I can't say the first night sleeping on it because I didn't sleep for a minute on it. I can't recommend this product because I don't personally care on bit for it, however that being said if firm is what you are after, this mattress will fill the bill.
Written by a customer while visiting Serta
Posted by: JoKorr
from Texas
Length of ownership:1 month
Verified Purchase:Yes
We purchased this mattress as a Memorial Day sale. The core foam is not as firm as I expected. And there is already an indention on my mattress that is hurting my back. We are sweltering in this Texas heat, and this mattress cool gel does not live up to its name. Sorry for bad review. Don't waste your money.
Response from SertaBy Serta CX Team, Customer Service, June 28, 2023
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the support and cooling you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that can provide you with additional cooling features and a bit more firmness to provide you with some support. Additionally, the indentation you are describing may be something to look into, sometimes indentations can be indications that there is an issue with the mattress and we encourage you to file a warranty claim with your original purchasing store if you would still like to keep this mattress and see if it is eligible for replacement. We hope this helps!
Written by a customer while visiting Serta
Customer Rating
5
I've never slept this good!!!
on January 15, 2021
Posted by: FlightlessBird
from Phelps
Gender:Female
Length of ownership:1 week
[This review was collected as part of a promotion.] I've browsed around for the perfect bed for a very long time, I can't ever find one that suits my exact needs for comfort. This mattress isn't too hard, too soft or a medium firmness. It's like the perfect combination of the three, plus it's memory foam. When me or my partner leaves the bed, it doesn't disturb the other partner! You shape right into the bed, I can't stop talking about it. I haven't woke up with back pain or neck pain since we've got it. And I have scoliosis which makes sleeping a huge issue on most beds. If I ever need to replace this mattress, I'll be ordering the same exact one and for a good reason!
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
Comfy
on January 22, 2021
Posted by: Furmama1981
from Pikeville,Ky
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I received the Serial Sheep Retreat Foam Mattress to try
And height wise it was perfect it sleeps good it just at times its so comfortable that you feel like you are rolling off the bed its a great Mattress me and the hubby and furkids love it would highly recommend its comfort and size made all the difference in a good night's sleep.
And height wise it was perfect it sleeps good it just at times its so comfortable that you feel like you are rolling off the bed its a great Mattress me and the hubby and furkids love it would highly recommend its comfort and size made all the difference in a good night's sleep.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
4
Very comfortable & convenient to set up.
on January 24, 2021
Posted by: Phillips157
from Laura, OH
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] Overall this is a good looking & well made mattress. It arrived to my house in a box so bringing it into the house was simple for one person. The mattress is very firm & comfortable, well made & super easy to set up. Only thing I noticed is the description says 10” and upon measuring it, it measures 7” even after I let it sit out 48 hours prior to using.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
4
My first ever mattress in box
on January 18, 2021
Posted by: GrandmaPam
from OH
Gender:Female
[This review was collected as part of a promotion.] I have never owned a bed mattress that came in a box before so I was not sure what to expect. However, I was disappointed to find this was supposed to be a 3 layer 10 inch mattress and it is only 2 layers and 8 inches at the most. The mattress is comfortable despite not being as described, I woke up feeling comfortable and refreshed The corners have not fully filled out so they are still crinkled/ Overall the foam is firm and the 2nd layer which I guess it the memory foam conformed well when I sleep on it. Overall despite the missing 3rd layer and 2 inches I am pretty satisfied with the mattress
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
So Comfy
on January 22, 2021
Posted by: Jay85
from Millwood, WV
Gender:Female
Length of ownership:1 month
[This review was collected as part of a promotion.] I love this Sheep Retreat 10" EZ Tote Foam mattress. It is so comfortable. I got a queen size for me and my husband and our 3 dogs. We all fit comfortably. I sleep a lot better and my husband say he does too. I don't wake up with any aches or pains anymore like I did with my other mattress. It has just the right amount of softness and firmness that I like.
I would recommend this to a friend!
Written by a customer while visiting Serta
Customer Rating
5
absolutely comfortable
on January 29, 2021
Posted by: HassanH1611983732
Gender:Male
I recommend Serta mattresses. There is a big difference between my daughter's old mattress and the Serta one. It's very comfortable, she is having the best sleep ever, she doesn't want to wake up for school, she is enjoying reading time and bedtime. I'm satisfy about the product. I'm planning of buying three more mattresses for my older kids.
Written by a customer while visiting Serta