We can understand how upsetting it can be when a new appliance doesn't meet your expectations. The number one reason the dishes aren't cleaning or drying well is due to the water temperature. We recommend turning your hot water on first so the initial fill will be hot. Please be sure to use rinse agent and press the Dry Boost option. Please review the following link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38933&_gl=1*1a197oq*_ga*MTYzOTkxMTY1Mi4xNzA3MTU1NDA1*_ga_1JLE3BZ79Y*MTcwNzUxNjg3OC4xNi4xLjE3MDc1MTY5NTcuMC4wLjA.&_ga=2.227254175.343308488.1707155406-1639911652.1707155405

In regard to the long cycle time, the U.S. Department of Energy, the EPA Energy Star program, and consumer demand has driven dishwasher manufacturers to make dishwashers much more energy and water efficient over the last several years. But there are always tradeoffs to using less energy and water. Longer wash cycles will actually lower the energy consumption. It’s a little counter-intuitive, most people experiencing a long cycle will imagine the power meter spinning out of control. However, the truth is that it’s much more efficient to take less water from the water heater and run the dishwasher longer. The bottom line is that the price of high efficiency is longer wash cycles.