Customer reviews from geappliances.com
GE - 24" Front Control Built-In Plastic Tub Dishwasher with Steam + Sanitization and 52 dBA - White
Average customer rating
4
(895 Reviews)
Rating breakdown 895 reviews
5 Stars
458
4 Stars
200
3 Stars
97
2 Stars
63
1 Star
77
76%of customers recommend this product.
(
537 out of
711)
Customer Reviews for GE - 24" Front Control Built-In Plastic Tub Dishwasher with Steam + Sanitization and 52 dBA - White
Customer Rating
3
Ok
on March 8, 2022
Posted by: Very Tired
from OH
This dishwasher cleans my dishes without me having to rinse or scrape clean beforehand. It does not dry them unless the dry boost, temperature boost, and a rinse aid is used. The door automatically closes which is unfortunate because I need to crack it to allow dishes to finish drying. The construction of the racks is pretty rickety, and they do not slide smoothly in and out of the dishwasher, often going off track. My previous dishwasher (7 years old that cost half the price of this new one) that this washer is replacing did a better job with much fewer features, and was more soundly constructed. If I had previewed this model in person instead of just purchasing online based on the description I would not have spent this amount of money on it. I would have paid the same amount I paid for the old washer for the plumber to fix the leak in it. Like I mentioned earlier, it does wash the dishes clean, but everything else is disappointing. But not disappointing enough to go through the hassle of returning and looking for a new one. My delivery for this one was rescheduled 5 times despite it sitting in a warehouse less than 4 hours away for most of the time. I am very tired.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, March 11, 2022
Hi there,
Thanks for taking the time to write. We're glad to hear that your dishwasher does a good job of cleaning your dishes! Sorry to hear that you're not totally pleased with it. Thanks for letting us know what you think about the racks and the door, we're always looking for ways to improve.
If you find that your dishwasher's not drying well, take a look at this article for some tips to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.53625647.666197622.1646917891-1449743621.1646917891
We can understand how frustrating it would be to have your delivery date pushed back so many times, we do apologize that it took a while to receive your appliance.
If you've ever got questions or concerns about your model in the future, you can reach out to us any time.
All the best,
Michael@GEA
Thanks for taking the time to write. We're glad to hear that your dishwasher does a good job of cleaning your dishes! Sorry to hear that you're not totally pleased with it. Thanks for letting us know what you think about the racks and the door, we're always looking for ways to improve.
If you find that your dishwasher's not drying well, take a look at this article for some tips to try: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.53625647.666197622.1646917891-1449743621.1646917891
We can understand how frustrating it would be to have your delivery date pushed back so many times, we do apologize that it took a while to receive your appliance.
If you've ever got questions or concerns about your model in the future, you can reach out to us any time.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Don't make em like before last 3 years ?
on March 15, 2022
Posted by: GE dummy
from Pittsburgh Pa
Unfortunately after only 3 years the Slate Color dishwasher which matched the other applicanes died ? Had to stick with GE junk to match the color otherwise would have tried another brand...SHAME on you GE for producing junk !
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, March 16, 2022
Hello,
Thanks for your feedback. We hate to hear that your dishwasher died after only 3 years, but we appreciate that you chose to stick with our brand. We understand the inconvenience of having to replace an appliance, and your satisfaction is important to us. Please know that we'll use your feedback to improve.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Thanks for your feedback. We hate to hear that your dishwasher died after only 3 years, but we appreciate that you chose to stick with our brand. We understand the inconvenience of having to replace an appliance, and your satisfaction is important to us. Please know that we'll use your feedback to improve.
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features
on March 23, 2022
Posted by: Frannie123
from PA
Works very well. Very quiet. Many options for washing dishes.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Squeaky clean dishes
on March 24, 2022
Posted by: MWNJ
from NJ
I am very happy with my new dishwasher. My dishes have come out squeaky clean and the cycle is nice and quiet. There are a lot of nice features that show thought in the design. While I haven’t had a chance to use every cycle available as of yet, the cycles that I have used have all resulted in clean, dry dishes.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Not Good. Need to replace it as soon as possible-
on April 3, 2022
Posted by: Anonymous
from San Antonio Texas
We most definately do NOT LIKE it
Wish we had gotten a different model
Wish we had gotten a different model
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, April 6, 2022
Hi there, thank you so much for taking the time to leave this review. We are so let down to hear that we have missed the mark for you with this dishwasher, and we can certainly imagine your disappointment if you did not get what you were expecting.
If there are any ways in which we can address your issues, please feel free to give us a call at 1-800-386-1215 Mon - Fri, 8am – 6pm EST. Our stellar customer service team may be able to help. -Elliot@GEA
If there are any ways in which we can address your issues, please feel free to give us a call at 1-800-386-1215 Mon - Fri, 8am – 6pm EST. Our stellar customer service team may be able to help. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Do NOT buy
on July 28, 2022
Posted by: Not Happy 321
from Grand Rapids, Michigan
We built a house and this dishwasher came with it. It is the WORST dishwasher I have ever used. I think a dishwasher from 1975 would work better than this dishwasher at this point. The water never gets hot. I have not once seen any steam come from the dishwasher. I have opened the dishwasher during cycles to test the water and it's never hot. Lukewarm at best. I even run the hot water before starting the dishwasher so it has hot water right away and it does not help. I did check that it is connected to the hot water line, so that's not the problem. Dishes come out very dirty. I have had to clean the inside 4-5 times due to a mold like substance growing in the seals. Dishes come out with a white residue at times and feel greasy, and this is after I pre-rinse all of them. If I do not pre-rinse there are visible food pieces on dishes. This dishwasher is 6 months old and as soon as I'm able to I am removing it and replacing it with a different brand. I will never buy this brand of dishwasher.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, July 29, 2022
Hey there, and thanks for letting us know about your experience. We hate to hear you’re dissatisfied with the dishwasher, and have had issues with water temperature, wash performance, a possible mold concern and dishes coming out with a white residue. This certainly isn’t the performance we would expect from our model, and we sincerely regret the inconvenience you’ve had. Notice of your experience will be sent to our team for review.
Regarding the water temperature, if you’ve already made sure the unit is connected to the hot water supply, you may want to check the water temperature going to the dishwasher using a meat or candy thermometer on the nearest faucet. We recommend a water temperature of at least 120 degrees F for the dishwasher. If the water isn’t hot enough, your water heater might need to be adjusted. Making sure the water temperature is the correct temperature may help with the wash performance as well, but making sure the filter isn’t clogged might also help. If you’d like to view additional troubleshooting details, those are available on page 19 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ .
For the possible mold you’ve noticed, you may want to clean the dishwasher according to the care and cleaning instructions in the manual, starting on page 17. Using baking soda and/or vinegar may also help. Regarding the white film you’ve noticed, this may be caused by a low quality phosphate-free dishwasher detergent. Running the dishes through a cycle with citric acid might help remove the residue. More details on this process are available in the manual on page 22.
We hope this helps, but if you continue to have trouble with the dishwasher our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . Going forward, we’ll do all we can to earn back your trust in our brand. If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA
Regarding the water temperature, if you’ve already made sure the unit is connected to the hot water supply, you may want to check the water temperature going to the dishwasher using a meat or candy thermometer on the nearest faucet. We recommend a water temperature of at least 120 degrees F for the dishwasher. If the water isn’t hot enough, your water heater might need to be adjusted. Making sure the water temperature is the correct temperature may help with the wash performance as well, but making sure the filter isn’t clogged might also help. If you’d like to view additional troubleshooting details, those are available on page 19 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ .
For the possible mold you’ve noticed, you may want to clean the dishwasher according to the care and cleaning instructions in the manual, starting on page 17. Using baking soda and/or vinegar may also help. Regarding the white film you’ve noticed, this may be caused by a low quality phosphate-free dishwasher detergent. Running the dishes through a cycle with citric acid might help remove the residue. More details on this process are available in the manual on page 22.
We hope this helps, but if you continue to have trouble with the dishwasher our service department is available at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . Going forward, we’ll do all we can to earn back your trust in our brand. If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Dishwasher
on September 19, 2022
Posted by: Hat67
from DE
Doesn't dry as good as it should with dry booster turned on!
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Joyce@GEA, GE_Appliances , September 30, 2022
Hello- We are sorry to hear you are having an issue with your dishwasher drying and want to help! Water temperature is key when cleaning and drying the dishes. Please be sure your water heater is set to 140 degrees and if it takes a while for the water to get hot at your sink, turn your hot water on before turning your dishwasher on. Please review the following troubleshooting tips.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.163193658.724180567.1664212027-1360954957.1659114921
If you still have issues, please take advantage of your warranty and reach out to service at 1-800-432-2737. If you have any questions in the future, please let us know. We are always happy to help! Thank you! Joyce@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.163193658.724180567.1664212027-1360954957.1659114921
If you still have issues, please take advantage of your warranty and reach out to service at 1-800-432-2737. If you have any questions in the future, please let us know. We are always happy to help! Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Upper spray arm not well secured to the upper rack
on October 8, 2022
Posted by: Experienced housekeeper
from New Mexico
The upper spray arm is fastened to the bottom of the upper dish rack with two small plastic slide-on clips. When pushing the upper rack into the machine, if the water inlet pipe on the upper spray arm does not insert correctly into the water opening in the back wall, the upper spray arm is pushed off the attachment clips and falls onto the lower rack.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, October 13, 2022
Hi - Thank you for reaching out to us and sharing this important feedback as we continually strive to improve the products and services we offer and the information you've provided will be shared with our product design team. To remedy the issue you're having, please call 1-800-432-2737 to schedule a service appointment for an authorized technician out to check your dishwasher. We're confident our service team can help. Please accept our apologies for your frustration and inconvenience and let us know if you have additional questions or concerns. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com