We want to help out with the drying performance. You can check through the following article for tips that can help with maximizing your performance: (https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451). We are going to pass your comments about the top rack over to our product team to review. That way we can look for potential improvements we can make going forward.

Congratulations on your new home! We are more than happy to provide guidance with your new dishwasher. It is not normal operation for the dishwasher door to drop down as described, and we advise scheduling service to ensure the door is properly installed. In regard to the dishwasher cycle, we recommend resetting your dishwasher by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. If this reset does not revert the unit back to normal operating function and allow the cycle to complete, this will require service by a qualified technician. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm