Customer reviews from blackstoneproducts.com
Blackstone - 36 In. Outdoor Griddle Station - Black
Average customer rating
4.6
(808 Reviews)
Rating breakdown 808 reviews
5 Stars
609
4 Stars
127
3 Stars
39
2 Stars
13
1 Star
20
88%of customers recommend this product.
(
85 out of
97)
Customer Reviews for Blackstone - 36 In. Outdoor Griddle Station - Black
Posted by: Drew
from San Diego
Gender:Male
Verified Purchase:Yes
Only had it for a month, and love it.
The amount of surface area has simplified cooking for me.
Lid/cover is pretty cheap but functions
The amount of surface area has simplified cooking for me.
Lid/cover is pretty cheap but functions
Written by a customer while visiting blackstoneproducts.com
Posted by: Kyle
Verified Purchase:Yes
I've only scratched the surface of what I can do with my griddle, but I love it! Great for the family and entertaining guests!
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Posted by: Bobbi R
from Lynchburg, VA
Gender:Male
Verified Purchase:Yes
Excellent griddle. Looks great. Well made and sturdy. I would have given it 5 starts except the igniter spark does not work. I've moved it around trying to start - but it will not ignite the gas. Other than that it is great.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
Very satisfying & easy to use. Food's been delish!
on May 22, 2023
Posted by: Ryan R
from Waddell, AZ
Gender:Male
Verified Purchase:Yes
Cooked a few things on it already and I couldn't be happier with the results.
I would recommend this to a friend!
Response from blackstoneproducts.comBy Avery, Customer Support, May 22, 2023
Thank you for leaving a review! We are happy to hear you are enjoying your griddle!
Written by a customer while visiting blackstoneproducts.com
Posted by: Tracy S
from Seattle WA
Gender:Female
Verified Purchase:Yes
Amazing product!! Every day is perfect for outdoor cooking. The four burners are a must!
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Posted by: Alan H
from Ashland OR
Gender:Male
Verified Purchase:Yes
Loving the griddle! Easy to season, wonderful breakfasts and dinners almost daily.
I would recommend this to a friend!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Company does stand behind known product issues
on September 12, 2023
Posted by: Brook
Purchased 36 in griddle, model 2177 at Walmart last week for a birthday gift. There are 2 large stickers on each side shelf that take up the entire top of the shelf. One sticker came off with no issue, while the other did not. The majority of the right shelf is still covered in what did not tear off from the sticker and where the sticker did come off, adhesive is left everywhere. While I am aware of products such as Goo-gone it seems unacceptable to now take another trip to the store, purchase additional products to hopefully remedy the issue (we spent plenty on the grill & numerous accessories) and then spend time working to get this cleaned up before we can use this portion of the grill. I would be hesitant to purchase from this company again. I called customer service and they advised they have many tips & tricks to remedy the issue. Additionally, if I do scratch it up in the process, I can submit another picture of the issue and contact customer service again and they'll see what they can do.
Overall - more work & cost for the customers is not appreciated.
No, I would not recommend this to a friend.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Good set up, ignition isn’t working
on April 6, 2024
Posted by: Nick S
Easy to set up, can’t turn it on though because spring isn’t able to hit the back on the ignition.
Response from blackstoneproducts.comBy Customer Support, June 4, 2024
Hello Nick. We are glad to hear your griddle set up easy! We try to make it as quick as possible. However, we're sorry that you experienced issues with the ignition button. If you are still having problems with it, please reach out to customer support at support@blackstoneproducts.com and an agent would be happy to get that resolved for you.
Written by a customer while visiting blackstoneproducts.com