Customer reviews from ATT.com
Apple - iPhone Air 256GB (Unlocked) - Light Gold
Average customer rating
3.7
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
30
4 Stars
4
3 Stars
8
2 Stars
8
1 Star
8
61%of customers recommend this product.
(
30 out of
49)
Customer Reviews for Apple - iPhone Air 256GB (Unlocked) - Light Gold
Posted by: Jen Padgett
from Oklahoma
Verified Purchase:Yes
Loved this phone so much!!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Felipe7
from Maple shade nj
Verified Purchase:Yes
Phone stopped working after a month of getting it
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, January 13, 2026
Thank you for reaching out and letting us know what’s going on, Felipe.
We’re really sorry to hear that your iPhone Air has already stopped working, especially since you’ve only had it for about a month. We understand how frustrating and unexpected this situation can be, and it’s definitely not the experience we want you to have with your new device.
We'd love to help you solve this issue, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520
and our expert agents will reach out as soon as possible to turn this situation around.
We hope we can make things right for you. Thank you for being part of AT&T.
We’re really sorry to hear that your iPhone Air has already stopped working, especially since you’ve only had it for about a month. We understand how frustrating and unexpected this situation can be, and it’s definitely not the experience we want you to have with your new device.
We'd love to help you solve this issue, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520
and our expert agents will reach out as soon as possible to turn this situation around.
We hope we can make things right for you. Thank you for being part of AT&T.
Written by a customer while visiting ATT.com
Posted by: Ehenry
from Atlanta, Ga
Verified Purchase:Yes
Not the quality I expect from Apple. The battery already doesn’t last the entire day and I don’t use it constantly.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
3
Only for style but not great for heavy users
on January 13, 2026
Posted by: Raj155
from Lafayette
Verified Purchase:Yes
Not great for daily 10hr or heavy usage
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, January 21, 2026
Hello there!
We’re sorry to hear it hasn’t been meeting your needs. Different models handle intensive workloads differently, and sometimes adjusting certain settings or features can make a noticeable difference in performance and battery life.
If you’d like to explore ways to optimize your device, the iPhone User Guide is a helpful resource for managing performance, background activity, and battery settings:
https://support.apple.com/guide/iphone/welcome/ios
And if you’d prefer more personalized support, our team is always here to take a closer look at your device and help you find the setup that works best for your daily routine.
Thank you for being part of AT&T!
We’re sorry to hear it hasn’t been meeting your needs. Different models handle intensive workloads differently, and sometimes adjusting certain settings or features can make a noticeable difference in performance and battery life.
If you’d like to explore ways to optimize your device, the iPhone User Guide is a helpful resource for managing performance, background activity, and battery settings:
https://support.apple.com/guide/iphone/welcome/ios
And if you’d prefer more personalized support, our team is always here to take a closer look at your device and help you find the setup that works best for your daily routine.
Thank you for being part of AT&T!
Written by a customer while visiting ATT.com
Posted by: Neil D
from Texas
Verified Purchase:Yes
Very light and looks pretty on light gold color. We have just started using the phone and so far no complain.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
It’s ok, the 17 pro max is better
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Dallas, TX
Verified Purchase:Yes
The iPhone Air is hands-down one of the best iPhones since the iPhone X came out. I truly think that this is Apple’s intro design that could lead up to a flip iPhone. Beautifully designed. Love the thin body and lightweight feeling in the hand. The online ordering and delivery process’ exceeded my expectations. Thank you.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Kessellp1
from Virginia
Verified Purchase:Yes
Great phone for free, hate that the silent button is a button and not a switch, I keep turning my ringer on and off when adjusting my volume. Ridiculous really.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, March 12, 2026
Hello there 👋
Thanks so much for sharing your thoughts with us. We’re glad to hear you’re enjoying the great deal on your new iPhone. It’s always nice to get a device you love at the right price. 📱
We hear you on the new Action Button design. Adjusting from a switch to a button can take some getting used to, and it’s understandable that it might lead to a few accidental taps while you’re adjusting the volume. Your feedback is valuable, and we appreciate you calling this out so we can continue improving the experience for our customers.
We recommend checking out the iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use.
Thank you for being part of the AT&T community! 💙
Thanks so much for sharing your thoughts with us. We’re glad to hear you’re enjoying the great deal on your new iPhone. It’s always nice to get a device you love at the right price. 📱
We hear you on the new Action Button design. Adjusting from a switch to a button can take some getting used to, and it’s understandable that it might lead to a few accidental taps while you’re adjusting the volume. Your feedback is valuable, and we appreciate you calling this out so we can continue improving the experience for our customers.
We recommend checking out the iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use.
Thank you for being part of the AT&T community! 💙
Written by a customer while visiting ATT.com