Customer reviews from ATT.com
Apple - iPhone Air 256GB (Unlocked) - Light Gold
Average customer rating
3.7
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
30
4 Stars
4
3 Stars
8
2 Stars
8
1 Star
8
61%of customers recommend this product.
(
30 out of
49)
Customer Reviews for Apple - iPhone Air 256GB (Unlocked) - Light Gold
Posted by: Anonymous
from Fort Myers florida
Verified Purchase:Yes
I was looking for a phone that was lighter than the iPhone 15 max pro I had previously. I was about to down grade the size which I didn’t want but couldn’t the weight of another pro or max. So once I saw the air and the size I was as sold. It’s so thin and so light plus the size is perfect! The screen is not small and fits perfectly in my hand couldn’t ask for a better phone. Plus it’s cheaper.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Tadit Sahoo
from Atlanta, GA
Verified Purchase:Yes
Excellent product! I love it.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Dancing2023
from Rochester
Verified Purchase:Yes
The phone is nice, but the speaker sucks and the battery life sucks on this phone
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: davebreak
from Lexington ky
Verified Purchase:Yes
Phone came sim locked, brand new out of the bag x. Spent 5 hours in the phone with support l, being passed around from person to person, only to be told to send it back. No offer of a replacement. They said I had to send it back, wait for them to take the payments off our bill and then call back and ask if we can get the upgrade offer back on our account and reorder it.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, April 15, 2026
Hello there, Dave. We are incredibly sorry for the frustrating experience you've had with your new iPhone Air. Receiving a device that is SIM-locked right out of the box is unacceptable, and the 5-hour runaround you described is not the level of service we strive for.
We want to fix this without you losing your upgrade offer or dealing with further billing delays. Please fill out our self-service form at att.com/get-support/?source=ILC309046520 so we can assign an expert to your case who will investigate more into what happened with the phone that was sent.
Thank you for your patience while we get this solved.
We want to fix this without you losing your upgrade offer or dealing with further billing delays. Please fill out our self-service form at att.com/get-support/?source=ILC309046520 so we can assign an expert to your case who will investigate more into what happened with the phone that was sent.
Thank you for your patience while we get this solved.
Written by a customer while visiting ATT.com
Customer Rating
3
Not that great..
on October 8, 2025
Posted by: Gamble852
I purchased this phone just to have a little bit of a change. I love how slim it is and often have to feel my pockets to make sure that it’s still in my pants. I didn’t need all the features of the pro or pro max as I don’t take pictures or game. However, I will say that the battery kinda sucks. After just browsing YouTube and making some calls and texts my phone is on 8%. I took it off of charge this morning at 7am and just plugged it in at 9pm. I feel that the battery should still be in the 20% range at least. If you buy this phone just keep a charger nearby. You’ll need it.
Response from ATT.comBy AT&T CARE - Isabella, November 10, 2025
Thank you for sharing your experience with the iPhone Air. We’re glad to hear that you enjoy how slim and lightweight it is, and that it fits your needs without the extra features of the pro models.
At the same time, we understand your frustration with the battery performance that feels lower than expected. We’re sorry this has caused inconvenience.
Due to its thin design, the iPhone Air sacrifices some battery life, and it is supposed to last around 12 hours of continuous web browsing.
Heavy usage, such as constant social media, video, and gaming, can drain the battery significantly faster, sometimes requiring a midday charge.
If you want to maximize your iPhone Air and learn new tips about its battery, please visit this iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
Feedback like yours is what helps us improve, so thank you for submitting this review.
At the same time, we understand your frustration with the battery performance that feels lower than expected. We’re sorry this has caused inconvenience.
Due to its thin design, the iPhone Air sacrifices some battery life, and it is supposed to last around 12 hours of continuous web browsing.
Heavy usage, such as constant social media, video, and gaming, can drain the battery significantly faster, sometimes requiring a midday charge.
If you want to maximize your iPhone Air and learn new tips about its battery, please visit this iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
Feedback like yours is what helps us improve, so thank you for submitting this review.
Written by a customer while visiting ATT.com
Posted by: Lalam
from Buffalo ny
Verified Purchase:Yes
Phone is to light I would rather get the 17 pro max
Written by a customer while visiting ATT.com
Posted by: Jacob K
from North Carolina
Verified Purchase:Yes
Very thin, missing a couple features. This was an upgrade from last year’s 16 Pro, so we missed the nicer camera and longer battery life and so traded it in for a 17 Pro. Proving once again that thicker phones are actually better.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, November 3, 2025
Hey Jacob, we value you sharing your thoughts on the iPhone Air. We understand your perspective on when upgrading to a new device it can sometimes feel like a trade- off, especially when the thinner design came at the cost of features like the camera and battery life you enjoyed on your previous device models. We are glad to hear that you were able to find a solution with the 17 Pro, which seems to better suit your needs. It's also great to hear that you're prioritizing what truly matters to you in a device! If you need any kind of assistance with the device, we are here to help.
Written by a customer while visiting ATT.com
Posted by: Asim abdullah
from It's just good service
Verified Purchase:Yes
Well I don't have an order so I don't want to say anything
I would recommend this to a friend!
Written by a customer while visiting ATT.com