Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Average customer rating
4.3
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
460
4 Stars
50
3 Stars
35
2 Stars
23
1 Star
56
82%of customers recommend this product.
(
412 out of
505)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Posted by: Jaymobr
from Louisiana
Verified Purchase:Yes
Purchased the iPhone 17 for my daughter. She loves it!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Jumpstart
from El Paso,!TX
Verified Purchase:Yes
Absolutely superior I am completely satisfied with this product
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Marrero LA
Verified Purchase:Yes
Amazing ! Camera is quality is insane, sooo good!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Unsatisfied customer2026
Verified Purchase:Yes
Never received the service due to not knowing how old my uncle was on the security question. I havnt seen or spoken to my uncle in over 20 years! Thanks att
Response from ATT.comBy AT&T CARE - Isabella, March 31, 2026
Hi, and thank you for sharing your experience with us.
We're very sorry to hear that you weren't able to activate your service due to an old security question. We understand the frustration you must have felt; this is definitely not the situation we want our customers to experience, and we'd love to make it right.
At AT&T, protecting our customers’ accounts is a top priority, and identity verification is an important step to prevent unauthorized access or fraudulent activity. While this process is necessary, we understand that it can sometimes feel inconvenient.
To help ensure a smoother experience, you may want to schedule an appointment at your nearest AT&T corporate store to complete your order. You can book an appointment using this link:
🔗https://pre-www.att.com/stores/
(Please note that only corporate locations offer appointment scheduling.)
Bringing a valid government-issued photo ID, such as a driver's license, passport, or alien Registration Receipt Card, along with the credit or debit card used for the purchase, can help verify your identity quickly and efficiently. We appreciate your understanding of these important security measures.
Your feedback is very important to us, and we truly appreciate you taking the time to share your review.
We're very sorry to hear that you weren't able to activate your service due to an old security question. We understand the frustration you must have felt; this is definitely not the situation we want our customers to experience, and we'd love to make it right.
At AT&T, protecting our customers’ accounts is a top priority, and identity verification is an important step to prevent unauthorized access or fraudulent activity. While this process is necessary, we understand that it can sometimes feel inconvenient.
To help ensure a smoother experience, you may want to schedule an appointment at your nearest AT&T corporate store to complete your order. You can book an appointment using this link:
🔗https://pre-www.att.com/stores/
(Please note that only corporate locations offer appointment scheduling.)
Bringing a valid government-issued photo ID, such as a driver's license, passport, or alien Registration Receipt Card, along with the credit or debit card used for the purchase, can help verify your identity quickly and efficiently. We appreciate your understanding of these important security measures.
Your feedback is very important to us, and we truly appreciate you taking the time to share your review.
Written by a customer while visiting ATT.com
Posted by: IEATASS
from URANUS
Verified Purchase:Yes
Has many glitches, wish i had my iphone 14 pro max back
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, April 1, 2026
Hello there! 🙋♀️
We appreciate you telling us about your experience with the iPhone 17 Pro Max.
We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry the one you got isn't working as expected.
If you're experiencing glitches regularly, please follow these quick troubleshooting steps:
🔄Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
📲Update your phone to the latest iOS version available.
💾Check your storage. Sometimes phones freeze when storage is nearly full.
🕵️♂️Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
⚙️Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If nothing of this works, please contact Apple Support, so they can run diagnostics to determine whether this is a software or display issue.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
At AT&T, we want every customer to feel confident and satisfied with their device choice.
If you’re considering alternatives or need assistance exploring other options that better fit your needs, our team is here to help.
We appreciate your input and hope to support you in finding the perfect device. 💙
We appreciate you telling us about your experience with the iPhone 17 Pro Max.
We totally get how important it is to have a reliable phone that gives the best performance possible, and we're sorry the one you got isn't working as expected.
If you're experiencing glitches regularly, please follow these quick troubleshooting steps:
🔄Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
📲Update your phone to the latest iOS version available.
💾Check your storage. Sometimes phones freeze when storage is nearly full.
🕵️♂️Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
⚙️Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
If nothing of this works, please contact Apple Support, so they can run diagnostics to determine whether this is a software or display issue.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
At AT&T, we want every customer to feel confident and satisfied with their device choice.
If you’re considering alternatives or need assistance exploring other options that better fit your needs, our team is here to help.
We appreciate your input and hope to support you in finding the perfect device. 💙
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Washington State
Verified Purchase:Yes
I love it and glad I got it
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Gill G
from Colorado
Verified Purchase:Yes
I went from a 16 pro max to 17 pro max. It’s quicker than my 16. The pictures are way better! If you take as many pictures as I do you’ll be happy with the outcome of all the pictures. I also enjoy the color!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Crappie 63
from Alabama
Verified Purchase:Yes
Love the phone I just couldn’t get the color I wanted Slap it in a case and no one knows the difference
I would recommend this to a friend!
Written by a customer while visiting ATT.com