Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Average customer rating
4.3
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
460
4 Stars
50
3 Stars
35
2 Stars
23
1 Star
56
82%of customers recommend this product.
(
412 out of
505)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Posted by: D G P
from TN
Verified Purchase:Yes
Just getting use to the features
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Mississippi
Verified Purchase:Yes
You all keep messaging me about a review but I can’t review a product you all refuse to give me. I’ve been to an actual store 3 times and called sales over the phone and cannot understand how you all “cannot verify my identity” with all the necessary information provided! It’s ridiculous. I shouldn’t have to go to another carrier just because you all don’t want to accept my identity! And the sad part is no one can tell me why! Please do better!
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Loyal user of OtteBox
from North FL
Verified Purchase:Yes
I like the Pro Max units Apple makes
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: AShowalter
from Princeton, WV
Verified Purchase:Yes
I feel like the iPhone 17 Pro Max is much slower than what I traded in, an iPhone 14 Pro Max. Also, I don’t feel like the battery like is any better like it’s projected. I also don’t like the new update but that’s on any iPhone right now. The iPhone 17 Pro Max just seems to “buffer” and it can sometimes take a few seconds before anything happens after touching something on the screen.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, February 3, 2026
Hello there.
Thank you for sharing your feedback! We understand how important it is to feel the value of your investment, especially when upgrading to a new device. The iPhone 17 Pro Max offers new features and performance enhancements, but we know the difference may not always feel dramatic coming from a well-cared-for device like your 14 Pro Max.
We recognize how valuable it is to get the most out of your current device. If you’d like, our team can help review trade-in options or explore ways to optimize your experience with your new iPhone.
We highly recommend you taking a look at this iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
where you can learn tips on how maximize your iPhone experience.
At AT&T, we’re committed to helping you get the most from your technology—whether it’s maximizing device features, managing upgrades, or finding the best plan to fit your needs. If you have any questions or would like personalized tips for your iPhone 17 Pro Max, we’re here to help!
Thank you for choosing AT&T. Your feedback helps us serve you better.
Thank you for sharing your feedback! We understand how important it is to feel the value of your investment, especially when upgrading to a new device. The iPhone 17 Pro Max offers new features and performance enhancements, but we know the difference may not always feel dramatic coming from a well-cared-for device like your 14 Pro Max.
We recognize how valuable it is to get the most out of your current device. If you’d like, our team can help review trade-in options or explore ways to optimize your experience with your new iPhone.
We highly recommend you taking a look at this iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
where you can learn tips on how maximize your iPhone experience.
At AT&T, we’re committed to helping you get the most from your technology—whether it’s maximizing device features, managing upgrades, or finding the best plan to fit your needs. If you have any questions or would like personalized tips for your iPhone 17 Pro Max, we’re here to help!
Thank you for choosing AT&T. Your feedback helps us serve you better.
Written by a customer while visiting ATT.com
Posted by: bffff
Verified Purchase:Yes
awesome phone with much better battery life!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Bewe
from Charlotte Hall, md
Verified Purchase:Yes
Great phone. I enjoy the camera much more than previous models
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Triple O
from Brighton, MI
Verified Purchase:Yes
This phone has been a dissappointment so far. It freezes a lot and show incomplete display on the screen. Sometimes, the keyboard freeze on the screen when testing . Is SLOW. It performance is worse than my iphone 14 Pro Max. I do not like and I will not recommend it
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, February 25, 2026
Thank you for sharing your thoughts about the iPhone 17 Pro Max.
We completely understand the importance of being satisfied and confident with our purchases, and we apologize if this wasn't the case this time.
The iPhone 17 Pro Max is Apple's most advanced iPhone yet since it has a smarter brain, better cameras, bigger zoom, longer battery life and tougher design.
We recommend checking out the iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use.
If your screen is freezing:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
At AT&T, we’re committed to helping you get the most from your technology—whether it’s maximizing device features, managing upgrades, or finding the best plan to fit your needs. If you have any questions or would like personalized tips for your iPhone 17 Pro Max, we’re here to help!
We completely understand the importance of being satisfied and confident with our purchases, and we apologize if this wasn't the case this time.
The iPhone 17 Pro Max is Apple's most advanced iPhone yet since it has a smarter brain, better cameras, bigger zoom, longer battery life and tougher design.
We recommend checking out the iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios It’s a helpful resource with clear explanations of new features, tips for customizing your settings, and practical advice to improve battery life and overall performance. We hope this makes your iPhone easier and more enjoyable to use.
If your screen is freezing:
-Start with a force restart by quickly pressing and releasing Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.
-Update your phone to the latest iOS version available.
-Check your storage. Sometimes phones freeze when storage is nearly full.
-Identify problematic apps. If freezes happen while using a specific app, try reinstalling or updating that app.
-Reset settings: Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. This won’t delete your data but resets system preferences.
At AT&T, we’re committed to helping you get the most from your technology—whether it’s maximizing device features, managing upgrades, or finding the best plan to fit your needs. If you have any questions or would like personalized tips for your iPhone 17 Pro Max, we’re here to help!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from HUntsville AL
Verified Purchase:Yes
Great phone my boy friend is enjoying the phone!
Written by a customer while visiting ATT.com