Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Average customer rating
4.3
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
460
4 Stars
50
3 Stars
35
2 Stars
23
1 Star
56
82%of customers recommend this product.
(
412 out of
505)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Posted by: iDavid
from Atlanta, Ga
Verified Purchase:Yes
Great phone so far hands down.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Bilynda
from Texas
Verified Purchase:Yes
I love it but hate that the camera follows while on FaceTime
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Stanley North Carolina
Verified Purchase:Yes
Good phone,I absolutely love it
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
5
Love my new phone. Great upgrade from the 16.
on January 25, 2026
Posted by: Yvone
from Montclair, CA
Verified Purchase:Yes
Camera quality made a great difference from the 16.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Bandit1985
from Oklahoma
Verified Purchase:Yes
Great phone! So far I really like it!
Written by a customer while visiting ATT.com
Posted by: Abby normal
Verified Purchase:Yes
Noticed a lot more slowing and issues loading apps on this one compared to my iPhone 11. The camera portion sticks out as well so unless you buy a protective cover good luck keeping your lens from getting scratched.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Aiken sc
Verified Purchase:Yes
They said it won’t overheat which it does. They said battery won’t die fast which it does. I can’t play my game on it. I wish I still had my old phone. This one sucks. Thanks Apple
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, January 30, 2026
Hey there, and thank you for sharing your concerns with us, Michelle.
We’re sorry to hear that your iPhone 17 Pro Max hasn’t felt like an improvement over your previous device.
While every new phone should feel like a step forward, issues like faster‑than‑expected battery drain and overheating can sometimes be improved by restarting the device, checking for the latest software update, or resetting network settings.
If your battery overheats:
-Avoid direct sunlight/heat.
-Close background apps: Heavy multitasking (gaming, video editing, navigation) stresses the CPU and battery.
-Check your charging set up: Use only Apple-certified chargers. Faulty cables or adapters can cause overheating.
A few basic steps that can sometimes help with battery life:
-Check for and install any available software updates.
-Review Battery Usage in Settings to see which apps are using the most power.
-Reduce screen brightness.
-Disable background app refresh for nonessential apps.
We recommend you check this iPhone User Guide:
https://support.apple.com/guide/iphone/welcome/ios
where you can learn more about your phone, its features, and how to maximize it.
If the issues continue, please complete our self‑service form at https://www.att.com/get-support/?source=ILC309046520
Our team will be happy to help you find the best solution for your situation.
At AT&T, we’re committed to helping you get the most from your technology—whether it’s maximizing device features, managing upgrades, or finding the best plan to fit your needs. If you have any questions or would like personalized tips for your iPhone 17 Pro Max, we’re here to help!
We’re sorry to hear that your iPhone 17 Pro Max hasn’t felt like an improvement over your previous device.
While every new phone should feel like a step forward, issues like faster‑than‑expected battery drain and overheating can sometimes be improved by restarting the device, checking for the latest software update, or resetting network settings.
If your battery overheats:
-Avoid direct sunlight/heat.
-Close background apps: Heavy multitasking (gaming, video editing, navigation) stresses the CPU and battery.
-Check your charging set up: Use only Apple-certified chargers. Faulty cables or adapters can cause overheating.
A few basic steps that can sometimes help with battery life:
-Check for and install any available software updates.
-Review Battery Usage in Settings to see which apps are using the most power.
-Reduce screen brightness.
-Disable background app refresh for nonessential apps.
We recommend you check this iPhone User Guide:
https://support.apple.com/guide/iphone/welcome/ios
where you can learn more about your phone, its features, and how to maximize it.
If the issues continue, please complete our self‑service form at https://www.att.com/get-support/?source=ILC309046520
Our team will be happy to help you find the best solution for your situation.
At AT&T, we’re committed to helping you get the most from your technology—whether it’s maximizing device features, managing upgrades, or finding the best plan to fit your needs. If you have any questions or would like personalized tips for your iPhone 17 Pro Max, we’re here to help!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from San Clemente California
Verified Purchase:Yes
The I-phone 17 Pro Max meets my expectations. I have had the phone for a couple of months, so I am eager to see the battery longevity.
I would recommend this to a friend!
Written by a customer while visiting ATT.com