when purchasing a new phone, they site failed to explain that the $1000 off would be applied to my balance owed on the phone which was $500, so the new phone only had a $500 off. Had I known this I would have waited. So, my monthly bill went up, and I was not expending that.
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, November 27, 2025
Thank you for taking the time to share your experience. We’re sorry to hear that the details around your $1000 offer weren’t as clear as they should have been. We know how important it is to understand exactly how promotions work, especially when upgrading to a new phone like the iPhone 17 Pro Max.
Your feedback matters, and we’re always looking for ways to make our offers and information more transparent for our customers. If you ever have questions about how a promotion might apply to your account, our team is here to help walk you through the details before you make a decision.
We value your business and want to make sure your experience with AT&T is a positive one. Thank you for choosing us, and we appreciate your input as we work to serve you better in the future!
Response from ATT.comBy -David, AT&T CARE, October 29, 2025
Thank you so much for your positive feedback, Thomas! We’re thrilled to hear that you love the iPhone 17 Pro Max, especially the color. Your enthusiasm means a lot to us, and we hope it continues to exceed your expectations every day.