Bought this 17 Pro Max in December 2025, good so far, battery life is exceptional! Have not been back to the corporate store yet but I will. Paying full price for a SIM card that is locked is not acceptable!
Response from ATT.comBy AT&T CARE - Isabella, January 26, 2026
Hello there! Thank you for bringing this to our attention.
We’re glad to hear you’ve been enjoying the battery life on your iPhone 17 Pro Max. At the same time, we’re sorry to learn that your SIM card/eSIM has been locked throughout this period. That’s certainly not the experience we want for anyone, and we understand how frustrating and disappointing that must feel.
Our team at any AT&T corporate store—or through our support channels—can take a closer look at your SIM setup and help determine the best next steps.
Thank you for sharing your feedback; it truly helps us improve. And thank you for being part of AT&T.