Great phone. Consistent with Apple products and environment with the enhancements. Disappointed with the service available at the local store though. They basically said I would be better off going through the website and doing everything on my own. They said their ability to provide support for upgrading to new phones was limited at best and it would be quicker to use the website. I'm not sure what there purpose is, if you can't walk-in and get an upgrade.
My son says he'd rather have his 14 since his upgrade to the 17 Pro Max didn't give him much more than what he already had with the 14.
Response from ATT.comBy -David, AT&T CARE, January 11, 2026
Thank you for sharing your honest feedback. We understand that upgrading from the iPhone 14 to the iPhone 17 Pro Max may not feel like a big leap for everyone, especially if the 14 was already meeting your needs. The 17 Pro Max does offer enhancements or improvements like the camera upgrades, battery life, or performance boosts, but we know the value of these features can vary from person to person. We truly appreciate your perspective. We’d be happy to walk you through some of the new capabilities or features of your iPhone 17 Pro Max so you can get the most out of your device. Thanks again for being part of our AT&T family, we are here to help.
What you would expect from Apple’s iPhone. Has been my go to phone since the beginning. Upgraded from an iPhone max 11 pro which was still in use but was running out of space for the updates.