Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Average customer rating
4.3 out of 5
4.3
(625 Reviews)
Open Ratings Snapshot
Rating breakdown 625 reviews
5 Stars
461
4 Stars
50
3 Stars
35
2 Stars
23
1 Star
56
82%of customers recommend this product. 
(
413 out of 506
)
Best Buy Privacy Policy
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Customer Rating
5 out of 5
5
New phone.
on December 24, 2025
Posted by: Anonymous
from Maine
Verified Purchase:Yes
This is my 3rd pro max and I always like them.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Great phone
on December 24, 2025
Posted by: Gordons111
from Atlanta GA
Verified Purchase:Yes
This is a great phone! Works well was an update to my 14 ProMax. I wanted AI.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
2 out of 5
2
It’s just okay
on December 24, 2025
Posted by: Nerp1220
from Phoenix
Verified Purchase:Yes
It’s nice looking but always loses service randomly
No, I would not recommend this to a friend.
Response from ATT.comBy -EliAT&T CAREJanuary 19, 2026
Hey there, thank you for taking the time to leave a review! We’re pleased that you think the iPhone 17 Pro Max looks nice. We also value your honesty that it feels “just okay,” as feedback like yours helps us understand how we can improve and continue providing great products. Regarding the device losing service randomly we are here to troubleshoot and check what we can do to get a fix for the service connection or you can also consider reaching out to Apple support as they can run a diagnostic on the device and check if the issue is related to the hardware or software.

In the meantime, you can try these steps to see if it helps with the service issue:

1.Restart your iPhone: This can help reconnect your device to the carrier and fix the 'No Service' issue.

2.Check your network settings: Ensure that your carrier's coverage is available in your area and that your SIM card is activated and properly set up.

3.Toggle Airplane Mode: Turn on Airplane Mode for at least 15 seconds, then turn it off to reset your connection.

4.Contact your carrier: If the problem persists, contact your carrier to check for local outages or issues with your service plan.
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
N/A
on December 25, 2025
Posted by: No Discussion
Verified Purchase:Yes
Very good quality !!!!!!!!!
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
iCloud keeps signing out
on December 25, 2025
Posted by: 12AAAA
from South Carolina
Verified Purchase:Yes
Too much problems . iCloud
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - IsabellaJanuary 7, 2026
Thanks for letting us know about this issue, Sierra.

We understand how annoying it can get when iCloud keeps signing out. This is also extremely inconvenient, and we're sorry you're going to through this.

Here are some helpful things that you can try:

-Make sure your software is up to date: iCloud sign‑in bugs often get fixed in updates.
Go to Settings → General → Software Update and install anything pending.
-Make sure your Apple ID password hasn’t recently changed: If you updated your password on another device, your iPhone or iPad may repeatedly sign out until you enter the new one everywhere.
-Make sure two‑factor authentication is working: If Apple can’t verify your identity, it may sign you out. Check that your trusted phone number and devices are up to date under Settings → Your Name → Password & Security.
-Sign out of iCloud manually, then sign back in: Sometimes a clean re‑login fixes the loop.
Settings → Your Name → Sign Out, then sign back in.

If nothing of this works, we recommend contacting Apple Support so they can help you from their side.

Thank for being part of our community! We hope Apple can resolve this quickly for you.
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Please don’t order online they took my number
on December 25, 2025
Posted by: Why is nun
Verified Purchase:Yes
Rip off don’t do it sucks
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - IsabellaJanuary 7, 2026
We deeply appreciate you taking the time to share your situation with us.

We're sorry your order process was not as smooth and reliable as we would have wanted. This is definitely not the kind of situations we want our customers to experience.

We want to help you change the perception you have about us. please complete our self-service form: https://www.att.com/get-support/?source=ILC309046520
with more details about what you experienced, and our team will assist you as soon as possible.

Thanks for your feedback, it helps us improve.
Written by a customer while visiting ATT.com
Customer Rating
4 out of 5
4
Decent phone
on December 25, 2025
Posted by: vwvan
Verified Purchase:Yes
Decent phone. Liquid Glass Interface not so much. Great camera(s).
Response from ATT.comBy -EliAT&T CAREJanuary 5, 2026
Hello there, thank you for sharing your thoughts on the iPhone 17 Pro Max! We can see that you find the iPhone decent. We want to let you know that the iPhone is packed with features designed to enhance your experience, from the advanced camera capabilities to the powerful performance. If you have any favorite features or tips, we'd love to hear more about them. Your feedback helps us continue to improve for all our customers, thanks for choosing AT&T and investing in our products!
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Sucks
on December 26, 2025
Posted by: AlphaTauri _69
from Suck Red State
Verified Purchase:Yes
Suck color suck size plain looking
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
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