Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Average customer rating
4.3
(625 Reviews)
Rating breakdown 625 reviews
5 Stars
461
4 Stars
50
3 Stars
35
2 Stars
23
1 Star
56
82%of customers recommend this product.
(
413 out of
506)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Posted by: L De
Verified Purchase:Yes
I’m happy with the purchase
Written by a customer while visiting ATT.com
Customer Rating
5
Love Apple products
on December 22, 2025
Posted by: Krystal Ann
from Glen Allen va
Love this phone! The camera is amazing
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Nick Jr
from NC
Verified Purchase:Yes
This phone has incredible features and battery life. The iPhone 17 falls short on reception, it seems my 14 Pro was better in that regard. I almost regret upgrading because of this issue.
Response from ATT.comBy AT&T CARE - Isabella, December 24, 2025
Thank you for letting us know about this issue, Nick.
The iPhone 17 Pro Max is Apple’s most advanced iPhone yet, with a smarter processor, improved cameras, enhanced zoom, longer battery life, and a tougher design. It’s great to hear that you’re enjoying its features!
We recommend referring to the iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
which shows you how to set up, customize, and get the most out of your device.
We’re sorry to hear that your reception doesn’t seem as strong as it was with your iPhone 14 Pro. To help resolve this, please follow the steps in this Wireless Troubleshooting Guide: https://www.att.com/support/article/wireless/KM1062174/
If the issue persists, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520 Our team will assist you as soon as possible and work to find the best solution.
We're always happy to help you.
Thanks for being part of our community!
The iPhone 17 Pro Max is Apple’s most advanced iPhone yet, with a smarter processor, improved cameras, enhanced zoom, longer battery life, and a tougher design. It’s great to hear that you’re enjoying its features!
We recommend referring to the iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
which shows you how to set up, customize, and get the most out of your device.
We’re sorry to hear that your reception doesn’t seem as strong as it was with your iPhone 14 Pro. To help resolve this, please follow the steps in this Wireless Troubleshooting Guide: https://www.att.com/support/article/wireless/KM1062174/
If the issue persists, please complete this self-service form: https://www.att.com/get-support/?source=ILC309046520 Our team will assist you as soon as possible and work to find the best solution.
We're always happy to help you.
Thanks for being part of our community!
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
If you are an iPhone fan, the newest version doesn’t disappoint. Not really much new, to speak of, for everyday users, but still a nice upgrade if you are looking for a new phone. Battery life is still a bit disappointing, as I have not noticed a noticeable improvement, but that is to be expected while the phone is completing new installs.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: tanuki
from Los Ángeles, CA
Verified Purchase:Yes
Good phone, but not hight-and-day as compared with the iPhone 14 Pro Max I traded in for it. The much-touted battery doesn't seem to last much longer than the old phone -- even after several years of use. There's a lot of foof in the OS, though it looks cool, it doesn't generally represent useful improvements. I haven't learned some of the new features, so grain of salt. Overall, a decent purchase and trade-in, especially since I already have an 'unlimited' data plan. Very different story if I'd needed to upgrade from a 'limited' plan.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, December 30, 2025
Hey there, thank you for taking the time to share such a thoughtful review on the iPhone 17 Pro Max. We’re glad to hear you’re enjoying the camera quality and overall performance of your new phone. We understand your perspective on the battery life and operating system changes, it can take a little time to adjust to new features and settings. If you’d like, we can walk you through battery optimization tips and help you get the most out of the new OS tools. We truly appreciate your loyalty and your trade-in, and we hope your experience continues to improve as you explore more of what your device can do. Thanks again for your feedback it helps us keep making our products better for everyone, you can also check out this link: https://www.apple.com/batteries/maximizing-performance/ and get to learn tips on how to optimize your battery life.
Written by a customer while visiting ATT.com
Posted by: Phone necessity
from Mo
Verified Purchase:Yes
Siri seems to hear like my kids- only when it wants to- so not crazy about that
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, December 30, 2025
Hello there, thank you for sharing your experience on the iPhone 17 Pro Max. We’re sorry to hear Siri hasn’t been responding as reliably as you’d like, we know how frustrating that can be, especially when you’re counting on quick answers. While Siri is designed to improve over time as it learns your voice, occasional hiccups can happen. You might find it helpful to check your device’s Siri settings, ensure your microphone is clear, and update to the latest software for the best performance. If you’d like, we can walk you through some quick troubleshooting steps to get Siri listening more consistently.
In the meantime here are few steps you can try and see if it helps with resolving the Siri issues:
1.Make sure “Hey Siri” is enabled: Go to Settings > Siri & Search and ensure that Listen for ‘Hey Siri’ is turned on. You can also toggle it off and back on to re-train Siri.
2.Verify your microphone is working and unobstructed, and that your device isn’t muted.
3.Ensure your iPhone has a stable internet connection, as Siri needs this to respond accurately.
4.Restarting your iPhone can help clear temporary glitches.
5.Consider updating to the latest iOS version if an update is available.
If these steps don’t resolve the issue, Apple Support can provide further guidance to help Siri respond reliably. We appreciate your patience and hope these tips help Siri work better for you.
In the meantime here are few steps you can try and see if it helps with resolving the Siri issues:
1.Make sure “Hey Siri” is enabled: Go to Settings > Siri & Search and ensure that Listen for ‘Hey Siri’ is turned on. You can also toggle it off and back on to re-train Siri.
2.Verify your microphone is working and unobstructed, and that your device isn’t muted.
3.Ensure your iPhone has a stable internet connection, as Siri needs this to respond accurately.
4.Restarting your iPhone can help clear temporary glitches.
5.Consider updating to the latest iOS version if an update is available.
If these steps don’t resolve the issue, Apple Support can provide further guidance to help Siri respond reliably. We appreciate your patience and hope these tips help Siri work better for you.
Written by a customer while visiting ATT.com
Posted by: J lunde
Verified Purchase:Yes
I really like my iPhone 17 Pro Max! It is a little heavier built than the 12 Pro Max and for me that’s good. Put it in a good case and a nice screen protector and you are good to go. It is so responsive it isn’t funny. All it takes is a light touch so be careful you don’t accidentally erase an app from you Home Screen (I’ve had to restore a few).
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Calvin w
from New jersey
Verified Purchase:Yes
Good phone love the camera features and the overall look and functionality.
I would recommend this to a friend!
Written by a customer while visiting ATT.com