Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Average customer rating
4.3 out of 5
4.3
(625 Reviews)
Open Ratings Snapshot
Rating breakdown 625 reviews
5 Stars
461
4 Stars
50
3 Stars
35
2 Stars
23
1 Star
56
82%of customers recommend this product. 
(
413 out of 506
)
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Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Customer Rating
4 out of 5
4
Underwhelming “Upgrade?”
on December 13, 2025
Posted by: Anonymous
from Anchorage, AK
Verified Purchase:Yes
Been using for about a month and I have not been wowed. I traded my 14 Pro Max for the 17 Pro Max expecting improvement in performance but I swear it is running slower. Little lags here and there makes me second guess my decision to (upgrade?). Yes, the camera is SO much better. But it’s a phone, camera, handheld COMPUTER. Emphasis on the handheld computer. Added thinness is negated by the CAMERA. And where is all this added processing speed from the new A19 CHIP supposed to witnessed? Well, I at least have get to buy new cases and cables (lightning to USB-C). I do get to reuse the C charger block that came with my 14 Pro Max. Good thing too, cause the 17 Pro Max doesn’t even come with a charger block, ONLY a c to c cord. ☹️
I would recommend this to a friend!
Response from ATT.comBy -EliAT&T CAREDecember 23, 2025
Hey Ronnie, thank you for taking the time to share your experience on the iPhone 17 Pro Max. We completely understand your concerns about performance, and we appreciate your honest feedback. While the iPhone offers significant improvements in camera capabilities there can occasionally be variations in performance depending on usage patterns, background apps, or software updates. We recommend ensuring your device is running the latest iOS version and checking for any apps that may be affecting speed. If the slower performance persists, we would be happy to help troubleshoot and optimize your device for the best experience.

About the A19 chip brings a number of performance and efficiency improvements, but some of these enhancements are most noticeable under demanding tasks such as gaming, video editing, or running multiple apps simultaneously.

Regarding accessories, you’re right—Apple now provides only a USB-C to USB-C cable with the 17 Pro Max, so if your older cases or Lightning cables aren’t compatible, new purchases may be necessary. It’s great that you can still reuse your USB-C charger block from the 14 Pro Max, which helps reduce extra costs while transitioning to the new device.

We appreciate your feedback; it highlights both the performance improvements and the practical changes in accessory compatibility that are affecting users. Thanks for choosing AT&T, we are here to help!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
As expected, the Iphone 17 pro max is excellent.
on December 14, 2025
Posted by: direct007
from Vineland, NJ
Verified Purchase:Yes
Every generation iphone gets better with a faster processor, improved battery life and camera.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
nice upgrade form the 15pro max
on December 15, 2025
Posted by: Deeavia
from FLA
Verified Purchase:Yes
i like the color, the weight is a lil heavier but its cool with me. i would recommend a upgrade to those that are using a 15pro max, or lower.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
3 out of 5
3
How I am finding the product - Iphone 17 pro max
on December 15, 2025
Posted by: Amurrell
from Georgia
Verified Purchase:Yes
I have had this phone around a month. My opinion is that it so far is just another phone. I only got it because I need more memory. If I could have done that with my trade in, I think I would have stayed with the trade in. I mead having to upgrade all my accessories was not worth the upgrade in my opinion.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
1 out of 5
1
Worst phone I ever used
on December 15, 2025
Posted by: Cathysj
from CA
Verified Purchase:Yes
I find this phone not worth the price at all, I am very disappointed, seems so slow and the AI is 200% worse than my Samsung device, I am actually trying to sell the iPhone because I don't even use it, very bad decision I made to buy an iPhone
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Amazing
on December 15, 2025
Posted by: Llama23
from Md
Verified Purchase:Yes
Awesome camera awesome program
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
Love my Apple products
on December 16, 2025
Posted by: Take a bite of an Apple
Verified Purchase:Yes
I have attempted to try “the other guy’s smart phone” but keep coming down to the quality and usability of the iPhone. So far absolutely no issues (as usual). Easy setup and great battery life!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
5 out of 5
5
I had to upgrade to iPhone 📱 17 Pro
on December 17, 2025
Posted by: SRC7
from Hoffman Estates IL
Verified Purchase:Yes
Great phone fast long battery life and nice camera
I would recommend this to a friend!
Written by a customer while visiting ATT.com
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