Response from ATT.comBy -Eli, AT&T CARE, December 17, 2025
We appreciate you taking the time to share your feedback about your iPhone 17 Pro Max. It's great to hear that you are enjoying the sleek color and the high-quality camera, as we know these features are important to our users. Your satisfaction is our priority, and we’re thrilled that the device meets your expectations. If you have any questions, want tips on getting the most out of your camera, or need assistance with any features, our team is here to help. You can also check out this link: https://www.att.com/device-support/index/Apple/iPhone17ProMax/ and learn more about your device.
My new phone is very intuitive and the battery life is excellent. Slight delay when opening new tabs or apps.
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, December 17, 2025
Hey Tayon, we appreciate you sharing your thoughts about your new phone, the iPhone 17 Pro Max. It’s great to hear you’re enjoying its intuitive design and excellent battery life. We can see how even a slight delay when opening new tabs or apps can be a bit frustrating, when you’re used to smooth performance. We are committed to help find tips or check options so that you can enjoy the device and have seamless experience across all features.
Meanwhile, here are few potential solutions to address the device delay issue:
1.Restart the iPhone: A simple restart can refresh the device's memory and improve performance. Press and hold the side button and either volume button until "slide to power off" appears, then slide your finger across the display to power off. After powering off, press and hold the Side button again until the Apple logo appears. 2.Update iOS and Apps: Keeping the device's operating system and apps up to date can fix bugs and improve performance. Go to Settings > General > Software Update to check for updates. 3.Clear Storage: A full storage can slow down the device. Uninstall apps you don't use, remove old photos, videos, or large files, and offload apps you rarely use. 4.Limit Background App Refresh: Apps running in the background can use memory and processing power. Limit background refresh for apps you don't need to reduce system load. 5.Disable Visual Effects: Heavy graphics and motion features can affect speed. Disabling visual effects can help improve performance. 6.Force Restart: If the device is unresponsive, force restarting can help resolve temporary bugs and fix lagging issues. If the delay persists after trying these solutions, you can also consider reaching out to Apple Support for further assistance
The only issue with this phone is when scrolling through emails or texts it’s not fluid at all and appears to stutter
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, December 17, 2025
Hi there, It's great to hear that you're enjoying your new device. We completely agree with you about the remarkable new design, triple 48MP Pro Fusion cameras with 8x optical zoom, which provide studio quality shots and the size of the device just comfortable enough to fit in your hands and pockets. In the meantime, to address the scrolling issues, we can help with tips and troubleshoot steps to help resolve it so that you may get the experience you expected from the device.
You can also go ahead and try these steps from your end and see if it helps:
1.Restart Your iPhone: Press and hold the side button with a volume button until the power-off slider appears, turn off, and restart the device. This clears temporary software bugs 2.Update iOS: Go to Settings > General > Software Update and install any available updates for bug fixes and optimizations 3.Close Background Apps: Swipe up from the bottom (or double-press Home button if present) and close apps not in use 4.Check Low Power Mode: Disable Low Power Mode under Settings > Battery to restore full performance 5.Free Up Storage: Delete unused apps, large attachments, or offload apps to ensure at least 1–2 GB of free space 6.Reset All Settings: Navigate to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings to clear potential configuration issues without erasing data 7.App Reinstallation: For apps that stutter (e.g., Mail or Messages), delete and reinstall them to remove corrupted caches 8.Force Restart (if persistent): Quickly press and release volume up, then volume down, then press and hold the side button until the Apple logo appears 9.Monitor App Animations: Some third-party apps may limit frame rates; using apps optimized for iOS tends to improve smoothness.
Sleek and smooth operation with a sensitive button
on November 20, 2025
Posted by: RavErn
from Limington, Maine
Verified Purchase:Yes
I love my new iPhone 17 pro max! The only thing that has been an issue for me, is the side button that comes setup for your camera. Even with the screen locked, I take pictures of my pocket, hand or tables. All of the other features are spot on for my lifestyle!
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, December 17, 2025
Thank you for sharing your feedback on the iPhone 17 Pro Max. We can see that the side button being set up for the camera has caused some unintended photos, even when your screen is locked. We can imagine how frustrating it must be to see pictures of your pocket, hand, or table appearing unexpectedly, especially when you are enjoying all the other features you love. Rest- assured, we’re here to help you find the best way to adjust or manage this feature so that you can continue enjoying your iPhone seamlessly without this interruption. You can also visit this link: https://www.att.com/device-support/index/Apple/iPhone17ProMax/ where you can learn the device features and settings.
Love the fact that unlike other carriers I did not have to put a huge deposit on the phone just to get the latest model. Love the weight and size and battery life is great. Just never thought we would finally be at a model 17 I still remember getting the iPhone 2 back in the early 2000's