Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Average customer rating
4.3
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
460
4 Stars
50
3 Stars
35
2 Stars
23
1 Star
56
82%of customers recommend this product.
(
412 out of
505)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Customer Rating
5
My son loved the phone; his happiness at having it
on January 13, 2026
Posted by: leidimar
from Chicago, Il
Verified Purchase:Yes
My son loved the phone; his happiness at having it is priceless. He loves the camera and the sounds.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: shaeeee
from shreveport louisiana
Verified Purchase:Yes
i love it , it has a lot of new features .
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: KMil1020
from AR
Verified Purchase:Yes
The Bluetooth is awful. Will not stay connected at all.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Jessica, February 13, 2026
Thank you for your feedback. We’re sorry to hear you’re experiencing Bluetooth connection issues—that can definitely be frustrating.
You may want to try turning Bluetooth off and back on, restarting your device, and ensuring your iPhone is running the latest software. Forgetting and re‑pairing the Bluetooth device or resetting network settings can also help resolve connection problems. If the issue continues, our team can assist with additional troubleshooting.
Please contact us at 800‑331‑0500 or visit att.com/support for help.
You may want to try turning Bluetooth off and back on, restarting your device, and ensuring your iPhone is running the latest software. Forgetting and re‑pairing the Bluetooth device or resetting network settings can also help resolve connection problems. If the issue continues, our team can assist with additional troubleshooting.
Please contact us at 800‑331‑0500 or visit att.com/support for help.
Written by a customer while visiting ATT.com
Posted by: Over iphone
Verified Purchase:Yes
The video quality glitches during the playback shows green streaks
Response from ATT.comBy AT&T CARE - Jessica, February 26, 2026
Hi, thank you for sharing your feedback.
We’re sorry to hear about the video playback issues and green streaking—that’s not expected behavior.
If this is still happening, please try restarting your device, checking for the latest iOS update, and testing playback in more than one app. If the issue continues, Apple Support can run diagnostics to determine whether this is a software or display issue.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
If the issue seems related to streaming over cellular data, AT&T Support can also help review your network connection:
AT&T Wireless Support:
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support
We appreciate you taking the time to leave a review and share your experience.
We’re sorry to hear about the video playback issues and green streaking—that’s not expected behavior.
If this is still happening, please try restarting your device, checking for the latest iOS update, and testing playback in more than one app. If the issue continues, Apple Support can run diagnostics to determine whether this is a software or display issue.
Apple Support:
📞 1‑800‑275‑2273
🔗 https://support.apple.com
If the issue seems related to streaming over cellular data, AT&T Support can also help review your network connection:
AT&T Wireless Support:
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support
We appreciate you taking the time to leave a review and share your experience.
Written by a customer while visiting ATT.com
Posted by: AlexMatt
from Aurora,CO
Verified Purchase:Yes
its weird that with the newest technology, I experience the worst cell coverage I have ever had. I cannot make calls or access the internet unless I am connected to WiFi. It is quite ridiculous that I live in a very populated urban area and not some rural town and have this awful of service.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: PepeS
from San Antonio tx
Verified Purchase:Yes
Chip and scratch very easy
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, March 3, 2026
We appreciate you taking the time to review your iPhone 17 Pro Max.
We understand how frustrating it can be when a device shows wear sooner than expected. A durable case and screen protector are strongly recommended for this model to help reduce chips and scratches during everyday use.
If you’d like, we can check your device and go over protection or repair options that may help.
We suggest you refer to this iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
that shows you how to set up, customize, and get the most out of your iPhone.
If you require further assistance, please contact our team support; we're always happy to help! 💙
We understand how frustrating it can be when a device shows wear sooner than expected. A durable case and screen protector are strongly recommended for this model to help reduce chips and scratches during everyday use.
If you’d like, we can check your device and go over protection or repair options that may help.
We suggest you refer to this iPhone User Guide: https://support.apple.com/guide/iphone/welcome/ios
that shows you how to set up, customize, and get the most out of your iPhone.
If you require further assistance, please contact our team support; we're always happy to help! 💙
Written by a customer while visiting ATT.com
Customer Rating
5
I love the camera, the different set up and the pi
on March 5, 2026
Posted by: Latoya West
from Houston,Texas
Verified Purchase:Yes
I absolutely love my new phone!!!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: LaMora
Verified Purchase:Yes
Top of the line phone. Tons of issues right off the bat. E sim not working Apple car play not working, screen glitches delayed screen this thing has been a mess from day one
Response from ATT.comBy AT&T CARE - Isabella, December 27, 2025
Hello there!
We're really sorry to hear that your experience with the iPhone 17 Pro Max has not met yout expectations.
We want to help you to have the best experience with your phone. To run basic troubleshooting:
For your eSIM:
-Restart the device.
-Settings → Cellular → Turn Off → Turn On
-Reinstall your eSIM: Settings → Cellular
Tap your eSIM → Delete eSIM
Re-add it using your carrier’s QR code or app.
You can also learn more about eSIM troubleshooting over here: https://www.att.com/support/article/wireless/KM1062174/
For CarPlay:
-Settings → General → CarPlay
Select your car → Forget This Car
Re‑pair from scratch
For the screen glitch:
-A force restart is often helpful; press and release Volume Up, then Volume Down, and hold the Side button until the Apple logo appears.
-Make sure your device is updated to the latest iOS version, since updates often fix performance issues.
-It’s also worth checking your storage, as low space can cause freezing.
-If the problem happens in a specific app, try reinstalling or updating it. You can also reset your settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings, which keeps your data but refreshes your system preferences.
If none of these steps help, reaching out to Apple may be the best next move. Your device comes with a one‑year limited warranty, and Apple can assist with repair options, exchanges, or further troubleshooting. Visiting an Apple Store or contacting Apple Support with your device and proof of purchase can get the process started.
You can also complete our self-service form: https://www.att.com/get-support/?source=ILC309046520
and our team will contact you as soon as possible to solve this out.
We truly appreciate your feedback.
Thank you for being part of AT&T.
We're really sorry to hear that your experience with the iPhone 17 Pro Max has not met yout expectations.
We want to help you to have the best experience with your phone. To run basic troubleshooting:
For your eSIM:
-Restart the device.
-Settings → Cellular → Turn Off → Turn On
-Reinstall your eSIM: Settings → Cellular
Tap your eSIM → Delete eSIM
Re-add it using your carrier’s QR code or app.
You can also learn more about eSIM troubleshooting over here: https://www.att.com/support/article/wireless/KM1062174/
For CarPlay:
-Settings → General → CarPlay
Select your car → Forget This Car
Re‑pair from scratch
For the screen glitch:
-A force restart is often helpful; press and release Volume Up, then Volume Down, and hold the Side button until the Apple logo appears.
-Make sure your device is updated to the latest iOS version, since updates often fix performance issues.
-It’s also worth checking your storage, as low space can cause freezing.
-If the problem happens in a specific app, try reinstalling or updating it. You can also reset your settings by going to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings, which keeps your data but refreshes your system preferences.
If none of these steps help, reaching out to Apple may be the best next move. Your device comes with a one‑year limited warranty, and Apple can assist with repair options, exchanges, or further troubleshooting. Visiting an Apple Store or contacting Apple Support with your device and proof of purchase can get the process started.
You can also complete our self-service form: https://www.att.com/get-support/?source=ILC309046520
and our team will contact you as soon as possible to solve this out.
We truly appreciate your feedback.
Thank you for being part of AT&T.
Written by a customer while visiting ATT.com