Hey Ash! Thank you for sharing your experience. We’re sorry to hear about the issues you’ve faced with navigation freezing and missing features like the photos tab in messages. We are to help troubleshoot this issue and find a fix for this. Please complete our self- service form, so that our experts can contact you and help you further: https://www.att.com/get-support/?source=ILC208383817. You can also try these troubleshooting steps and check if it makes any changes:


Force Restart: Quickly press and release the Volume Up button, then the Volume Down button, and finally press and hold the Side button until the Apple logo appears. This can help resolve temporary freezes or app crashes.
2. Update or Reinstall iOS: If the issue persists, consider updating or reinstalling the operating system. This can fix bugs and improve performance.
3. Check for App Issues: Sometimes, a specific app may be causing the freezing. Try force quitting the problematic app and reinstalling it from the App Store.
4. Factory Reset: If the device is still unresponsive, a factory reset may be necessary. This will erase all data but can help if the device is facing severe software issues.
5. Check for Hardware Issues: If the device is still unresponsive, there may be a hardware issue. In such cases, you may need to seek professional repair or you can also reach out to Apple support for further assistance.