Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Average customer rating
4.3
(625 Reviews)
Rating breakdown 625 reviews
5 Stars
461
4 Stars
50
3 Stars
35
2 Stars
23
1 Star
56
82%of customers recommend this product.
(
413 out of
506)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Posted by: Anonymous
from Bronx New York
Verified Purchase:Yes
The phone is a very good upgrade. I like the unique look and premium feel of the phone. The battery life is amazing and lasts a very long time. The charging is very fast as well. Also the new features on the phone are helpful and interesting. Overall, really good phone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Trap Queen
Verified Purchase:Yes
AS I EXPECTED GOOD PHONE AND QUALITY
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Chicago IL
Verified Purchase:Yes
Same as 15 but slower wouldn’t recommend upgrade
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from GA
Verified Purchase:Yes
Loving my new phone. Great!
Written by a customer while visiting ATT.com
Posted by: Drdru
Verified Purchase:Yes
New and improved - works fast and user feiendly
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: hfjacinto
from New Jersey
Verified Purchase:Yes
I recently got a new Iphone 17 Pro Max and honestly I am not impressed. The phone wouldn't complete a copy, its quirky and honestly its not that great.
When I tried to copy the data from my Iphone 14 Max. It kept failing, I tried different times and it just would not copy, I ended up having to use the icloud copy which took hours.
The next major issue is that new software, I really think its buggy. It sometimes does the passwords and face ID and other times it won't take the passwords, you have to go searching for them. Its also quirky, messages lock up, pressing a close screen or changing screens don't work. It froze on apple car play.
I would not recommend upgrading. It really isn't ready for release. If the battery on the Iphone 14 Max wasn't at 80% I would have kept the iPhone 14 for a few more years.
Usually when I read these, I blame the user, but I work in IT, and I'm very technically savy, so I'll take some blame, but I think the phone and software still need work.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, December 17, 2025
Hey there! Thank you for sharing your experience with the iPhone 17 Pro Max. We regret that transferring your data from the iPhone 14 Max was frustrating and did not meet your expectations. We recognize the importance of a seamless migration and appreciate the detailed feedback you provided.
To improve your data transfer experience, please ensure that both devices are updated to the latest iOS version, connected to a reliable Wi-Fi network, and sufficiently charged. Since the direct copy method was unsuccessful, using iCloud for migration was a suitable alternative, even though it took more time. If issues persist, Apple Support can provide specialized assistance to troubleshoot device transfers and identify potential causes.
We understand how software glitches—including inconsistent Face ID and password recognition, message freezes, and Apple CarPlay lockups—can be disruptive. Your observations about the device’s readiness and performance help us pinpoint areas requiring improvement. We apologize for any impact on your workflow and acknowledge any hesitation in upgrading from the iPhone 14 Pro Max.
Please ensure your device has the latest patches installed, as Apple regularly releases updates to resolve these issues, and consider contacting Apple Support for ongoing solutions if problems continue.
To improve your data transfer experience, please ensure that both devices are updated to the latest iOS version, connected to a reliable Wi-Fi network, and sufficiently charged. Since the direct copy method was unsuccessful, using iCloud for migration was a suitable alternative, even though it took more time. If issues persist, Apple Support can provide specialized assistance to troubleshoot device transfers and identify potential causes.
We understand how software glitches—including inconsistent Face ID and password recognition, message freezes, and Apple CarPlay lockups—can be disruptive. Your observations about the device’s readiness and performance help us pinpoint areas requiring improvement. We apologize for any impact on your workflow and acknowledge any hesitation in upgrading from the iPhone 14 Pro Max.
Please ensure your device has the latest patches installed, as Apple regularly releases updates to resolve these issues, and consider contacting Apple Support for ongoing solutions if problems continue.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Slideell, LA
Verified Purchase:Yes
It’s not much different than my iPhone 15
I would recommend this to a friend!
Response from ATT.comBy -Eli, AT&T CARE, December 17, 2025
Hello Cyndi! Thank you for your feedback! We're glad to hear that you find the ZAGG Invisible Shield Glass Elite+ Screen Protector works well. We appreciate your suggestion about the width and your input helps us make the best possible experience for our customers.
For replacements, you can visit an AT&T store or register online through ZAGG to have a replacement shipped to you. Ensure to have your proof of purchase and the original screen protector for in-store replacements. A processing fee applies, and you must return the original protector within 60 days of ordering the replacement to avoid additional costs.
For replacements, you can visit an AT&T store or register online through ZAGG to have a replacement shipped to you. Ensure to have your proof of purchase and the original screen protector for in-store replacements. A processing fee applies, and you must return the original protector within 60 days of ordering the replacement to avoid additional costs.
Written by a customer while visiting ATT.com
Posted by: Sunlovr59
from Laguna Beach, CA
Verified Purchase:Yes
Simple enough to transfer all the data yourself. Like that it isn't too much later and the camera is a lot better quality
I would recommend this to a friend!
Written by a customer while visiting ATT.com