Customer reviews from ATT.com
Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Average customer rating
4.3
(624 Reviews)
Rating breakdown 624 reviews
5 Stars
460
4 Stars
50
3 Stars
35
2 Stars
23
1 Star
56
82%of customers recommend this product.
(
412 out of
505)
Customer Reviews for Apple - iPhone 17 Pro Max 256GB - Deep Blue (Universal - Internal Use Only)
Posted by: Nick Mallia
from Somerville, MA
Verified Purchase:Yes
Probably the worst upgrade I’ve ever had with iPhone. This phone is absolutely filled with glitches that make me want to throw it across the room on a daily basis. The hardware is the same as previous versions for the most part but the software was a major step backwards. I honestly regret trading my last phone in.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, November 17, 2025
Hey Nick, we appreciate you taking the time to share about your upgrade on the iPhone 17 Pro Max. We are sorry to hear that this upgrade has been far from what you expected, and the glitches are making it really frustrating to use your phone. We can imagine how disappointing it must feel to trade in a device you were comfortable with, only to face issues with the new one. Your satisfaction is our top priority and we are here to work together to address these glitches and explore solutions so you can get the smooth, reliable experience you should have from your new iPhone.
Meanwhile, here are few steps you can try form your end and see if it helps with resolving the glitches:
Force Restart: Press and quickly release the volume up button, then the volume down button, and finally press and hold the side button until the Apple logo appears.
2. Update or Reinstall iOS: Ensure your device's software is up to date. Go to Settings > General > Software Update. If necessary, reinstall the operating system.
3. Check for App Issues: Force quit any problematic apps by swiping up from the bottom edge of the screen, swiping left and right to find the app, and swiping up to close it.
4. Clean the Display: Use a soft, slightly damp, lint-free cloth to clean the display. Avoid using products containing bleach or hydrogen peroxide.
5.Check for Hardware Damage: If the issue persists, it may be due to hardware damage. You can also consider contacting Apple support for further assistance.
Meanwhile, here are few steps you can try form your end and see if it helps with resolving the glitches:
Force Restart: Press and quickly release the volume up button, then the volume down button, and finally press and hold the side button until the Apple logo appears.
2. Update or Reinstall iOS: Ensure your device's software is up to date. Go to Settings > General > Software Update. If necessary, reinstall the operating system.
3. Check for App Issues: Force quit any problematic apps by swiping up from the bottom edge of the screen, swiping left and right to find the app, and swiping up to close it.
4. Clean the Display: Use a soft, slightly damp, lint-free cloth to clean the display. Avoid using products containing bleach or hydrogen peroxide.
5.Check for Hardware Damage: If the issue persists, it may be due to hardware damage. You can also consider contacting Apple support for further assistance.
Written by a customer while visiting ATT.com
Posted by: Briella
from Arizona
Verified Purchase:Yes
Such a great phone, i’ve had it for about 2 months now and i have had no problems with it!
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: thebigalboski
from Louisiana
Verified Purchase:Yes
So far so good. Battery life is a huge upgrade and the new camera is great. I really like this phone.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Lansing, IL
Verified Purchase:Yes
I love my new Iphone 17 Pro Max. So much faster charging and clear pictures and videos
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: KelleyC
from OKC
Verified Purchase:Yes
I am part of the Next program, so I upgrade every year. The last several years the new phones have all been the same pretty much. Nothing crazy or super noticeable between models. If you have a 15 or 16 Pro already, I’d consider holding off for now.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Spaceranger
from Arizona
Verified Purchase:Yes
Easy to get to know and understand.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Megara
Verified Purchase:Yes
I was very excited by the marketing of the 17PM, and I don't usually upgrade often but really wanted an all in one camera phone. I have fotoenvy of some Android flagships, and I used to be a die hard LG girlie, and emotionally switched to Apple when they left the mobile phone field. The zoom is a bit better, the battery is a bit better. But not better enough to justify the hassle of upgrading. I was highly disappointed. I'm seriously considering going back to Android because the camera function is slightly worse than previous models, but if you can force it to focus, it does have slightly better quality. Meh.
Response from ATT.comBy -Eli, AT&T CARE, November 17, 2025
Hi Megara, thank you for taking the time to share your thoughts on the 17ProMax. We hear your excitement about upgrading to an all-in-one camera phone and understand how it can be disappointing when certain features, like the camera zoom and battery improvements, don't fully meet expectations.
Your feedback regarding focus challenges and overall camera performance is important to us. We’re constantly looking for ways to enhance the user experience and your insights help guide those improvements. Please click on the link https://support.apple.com/en-us/101967#camera1 to troubleshoot your iPhone 17 Pro Max camera.
We value your feedback and thank you for being a part of the AT&T family.
Your feedback regarding focus challenges and overall camera performance is important to us. We’re constantly looking for ways to enhance the user experience and your insights help guide those improvements. Please click on the link https://support.apple.com/en-us/101967#camera1 to troubleshoot your iPhone 17 Pro Max camera.
We value your feedback and thank you for being a part of the AT&T family.
Written by a customer while visiting ATT.com
Posted by: Rafael Nicasio
from San Diego Ca
Verified Purchase:Yes
I had this phone for about a month now and the service I get with it is the worse I ever had. Don’t know what it is but service totally ruins it. The phone is real nice but the service doesn’t on it just sucks.
No, I would not recommend this to a friend.
Response from ATT.comBy -Eli, AT&T CARE, November 17, 2025
Hi Rafel, thank you for taking the time to share your experience with the iPhone 17 Pro Max. We’re truly sorry to hear the service hasn’t met your expectations. We understand how important a reliable connection is, and we’d like to help get things back on track for you. Let’s work together to find the right solution, please follow few troubleshooting steps to get your phone working again.
1) Turn your phone off and back on.
2) Try calling the number again.
3) Make sure your device software is up to date https://www.att.com/device-support/index/9007013/.
4)Confirm you have wireless service. Make sure you have a signal. Check our network coverage map https://www.att.com/maps/wireless-coverage.html.
5) Turn off call forwarding. Press #21# on your phone and then the Call, Send, Talk, or Receiver key.
6) Check that you aren’t blocking calls https://www.att.com/device-support/index/9006127. If you still assistance, please complete our self- service form: https://www.att.com/get-support/?source=ILC208383817, where our experts can get in touch with you and help you with all your network issue.
Your satisfaction matters to us, and we value your honest feedback.
1) Turn your phone off and back on.
2) Try calling the number again.
3) Make sure your device software is up to date https://www.att.com/device-support/index/9007013/.
4)Confirm you have wireless service. Make sure you have a signal. Check our network coverage map https://www.att.com/maps/wireless-coverage.html.
5) Turn off call forwarding. Press #21# on your phone and then the Call, Send, Talk, or Receiver key.
6) Check that you aren’t blocking calls https://www.att.com/device-support/index/9006127. If you still assistance, please complete our self- service form: https://www.att.com/get-support/?source=ILC208383817, where our experts can get in touch with you and help you with all your network issue.
Your satisfaction matters to us, and we value your honest feedback.
Written by a customer while visiting ATT.com