Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(930 Reviews)
Rating breakdown 930 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
26
45%of customers recommend this product.
(
32 out of
71)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Simple and Elegant
on September 15, 2021
Posted by: TundraNV
[This review was collected as part of a promotion.] The smart apps included with the frame TV provide a seamless user experience right out of the box. No need for any additional boxes, cables, or remotes. The includes remote is easy to use and appreciate the raised volume and channel buttons for nighttime viewing. And with CEC comparability, the Samsung remote also controls my Samsung Soundbar. Turn the TV off and it instantly disappears into any room as a stylish piece of iconic framed art or recent family vacation photo(s). Pair all this with further seamless integration with my Samsung Galaxy smartphone, well... it's both simple and elegant- thank you Samsung!!
Written by a customer while visiting Samsung US
Customer Rating
3
This has some issues
on September 15, 2021
Posted by: Athena
[This review was collected as part of a promotion.] It has some issues like glitching and the screen turning off but I will draw it's all right
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 16, 2021
Athena,
Thank you for purchasing the 2021 Frame TV and for sharing the details of the issues you are experiencing. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
6) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Settings > General > Power and Energy Saving > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
Please also keep in mind the following:
When The Frame TV is in Art Mode, your screen may turn off automatically when surrounding ambient light dims.
Dot not block your TV's motion sensor (located at the bottom of the TV), as this can affect the brightness and color tone of the screen, making it seem as if your TV is turned off.
I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing the 2021 Frame TV and for sharing the details of the issues you are experiencing. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
6) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
If your TV appears to turn off by itself, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Settings > General > Power and Energy Saving > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
Please also keep in mind the following:
When The Frame TV is in Art Mode, your screen may turn off automatically when surrounding ambient light dims.
Dot not block your TV's motion sensor (located at the bottom of the TV), as this can affect the brightness and color tone of the screen, making it seem as if your TV is turned off.
I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us: For additional Chat & Text options, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals & Software
3) Warranty Info
4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Good tv
on September 15, 2021
Posted by: Teletellephonewatch
[This review was collected as part of a promotion.] I love tv I love TV and I love the tv good picture and sound and clarity . My favorite channels always work good
Written by a customer while visiting Samsung US
Customer Rating
5
The amazing
on September 16, 2021
Posted by: RememberingGrandad
[This review was collected as part of a promotion.] Wow what can I say. I love playing gears of war 5 and halo 5 on my Samsung TV. It s the best way to pass the time. Playing these games reminds me of times I affluent with my grandfather as a child. Thank you Samsung for helping me remind myself of these memories
Written by a customer while visiting Samsung US
Customer Rating
5
Great Outdoor Set
on September 17, 2021
Posted by: Cindysamples19
from Fresno
Gender:Female
[This review was collected as part of a promotion.] We recently finished our outdoor patio and were in the market for an outdoor television to entertain our children. We searched online for days until we decided the Samsung Terrace was the winner for our needs. The installation was a breeze too. We went with the Samsung Terrace mount to get that “no gap” look, and we are impressed with the finish product. This outdoor television outperforms any set we have ever owned. The picture and sound quality with the soundbar make it a pleasure to be outdoors. We have it under a patio but at certain times of the day the sun does peek inside, and I am beyond amazed on how bright the picture quality is. We are so excited for the cooler months to come so we can spend more nights outside watching movies. Overall, it is a beautiful set and highly recommend to our friends and family. For transparency, “I received this product at a discount in return for my honest review.”
Written by a customer while visiting The Insiders
Customer Rating
5
Awesome
on September 17, 2021
Posted by: Hello
[This review was collected as part of a promotion.] Well done this is a great tv sports are great game playing is perfect an u all know Samsung are really
Written by a customer while visiting Samsung US
Customer Rating
5
This product is my best TV by far
on September 17, 2021
Posted by: NaughtyVid
[This review was collected as part of a promotion.] I use my TV for Webcam modeling. I chat with my clients and the picture is terrific. I prefer my TV over my pc for streaming. It's been very beneficial for my business
Written by a customer while visiting Samsung US
Customer Rating
5
Smart featured
on September 17, 2021
Posted by: Nixnatashaabc
[This review was collected as part of a promotion.] It is simply awesome. I love the sync features also. The picture and sound is amazing. It is also very user friendly.
Written by a customer while visiting Samsung US