Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
1
Not Built for the Long Haul
on June 22, 2026
Posted by: Benny013
from Cincinnati
[This review was collected as part of a promotion.] While the TV initially worked great and I enjoyed it outside, over time the screen started to accumulate water spots that works not go away despite covering the TV frequently and using many different screen cleaners. Then recently the TV would power on and off just for a 1/2 second but with no picture. A repair tech indicated it needs a "new panel" which costs more than I originally paid for the TV. So in short it was a very expensive 4 year TV. May as well buy a cheap one to move in and outside if they only last that long. So I am.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, June 22, 2026
Benny013,
Thanks for your review. If there's anything else we can assist with, we're here to help. Call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• LiveChat with an agent
• Manuals, Software, and Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Thanks for your review. If there's anything else we can assist with, we're here to help. Call us at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun), or reach us via text anytime. You can also visit ‘Support’ on our website for:
• LiveChat with an agent
• Manuals, Software, and Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
These TVs are absolute garbage
on March 25, 2026
Posted by: Westy9876321
from Ohio
I've owned a Custom AV business for 15 years. We've installed around a dozen of these, and all have had screen failures within 2 years. The anti-reflective screens begin peeling or streaking. Doesn't matter if they are Full Sun, Partial Sun models, under cover, with a dust cover. They all turn to crap. BEWARE!!!!!
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Great TV but it's not made to last and no repair.
on September 8, 2025
Posted by: SamsungUser2005
from Colorado
TV was really great for the first few years. Very bright and easy to view outside in direct sunlight. On year 5 the TV screen started to bubble and peel. The frustrating part is there's no way to get anyone to repair it. I understand it's out of warranty but it was a very expensive TV and they don't have a way to fix the screen when it was designed to be an outside TV is frustrating.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
2
Nice Picture but Not Reliable
on May 12, 2025
Posted by: KWilker
from Houston, TX
The Terrace has a great picture for outdoors in partial sun and full sun whether watching sports or a movie. Unfortunately, while built solid and is quite heavy, it does not stand up to being outdoors as advertised even when using the Terrace cover while not in use and under shelter (never exposed to elements). Worked for two years and now we have thick horizontal black lines obstructing the view.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Worst technology I’ve ever recommended
on May 10, 2025
Posted by: jobeyone
from Chicago, IL
I have seven locations across the country and curate the bedt technology for the highest wealth clients and this is absolutely, bar none the worst piece of technology I’ve ever owned.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, May 12, 2025
jobeyone,
We appreciate your review of Samsung’s Terrace TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your review of Samsung’s Terrace TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Crapped out
on February 7, 2025
Posted by: Susan
Bought in 2021 and it has crapped out!! After researching it appears it’s a common problem with the tv. The box is stuck on a loop and goes in and out repeatedly for seconds at a time. Would have to replace one connect to fix problem. Love the art mode but didn’t last long enough for the money.
Written by a customer while visiting Samsung US
Customer Rating
4
Love my terrace
on September 25, 2024
Posted by: 1234tg
[This review was collected as part of a promotion.] We love the picture. Not even any glare and colors just pop. We are too old to talk about the features. Just wanted a reliable tc that we could watch outside on the deck. The Terrace fits the bill perfectly.
Too private to want to send pictures of our yard, but we love the TV. Remote works from far away too which is a nice feature. Can have tv on and watch from all different parts of the deck and yard.
Too private to want to send pictures of our yard, but we love the TV. Remote works from far away too which is a nice feature. Can have tv on and watch from all different parts of the deck and yard.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Pavilion TV
on September 10, 2024
Posted by: Love2BeOutdoors
[This review was collected as part of a promotion.] Love this tv and the picture quality is amazing. Expensive but well worth it for the environment it is in.
Value
5
Written by a customer while visiting Samsung US