Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(929 Reviews)
Rating breakdown 929 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
14
1 Star
26
46%of customers recommend this product.
(
32 out of
70)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
This TV gets done
on July 24, 2021
Posted by: Aghahah
[This review was collected as part of a promotion.] I like how the ecosystem works and I can use my phone and send things directly to my television it's very helpful when I am searching things online like recipes or how to fix something.
Written by a customer while visiting Samsung US
Customer Rating
4
Art or TV…you choose!
on July 24, 2021
Posted by: Blueirish
[This review was collected as part of a promotion.] The art feature is great! It really looks beautiful and adjusts to the light of the room. I am still learning about the pieces but it offers some for free and then you need a monthly subscription to access others. I want to learn more about this feature and if you can use jpegs from elsewhere.
The TV is thin and has a rack that places it directly on the wall. This is ideal!
My only drawback so far is the frame was not cheap and it only looks so-so. It would be better for that price to get one from the art gallery I get my frames done at.
Overall it has a lot of bells and whistles and will be fun to explore all of the options!
The TV is thin and has a rack that places it directly on the wall. This is ideal!
My only drawback so far is the frame was not cheap and it only looks so-so. It would be better for that price to get one from the art gallery I get my frames done at.
Overall it has a lot of bells and whistles and will be fun to explore all of the options!
Written by a customer while visiting Samsung US
Customer Rating
3
Software Sucks
on July 26, 2021
Posted by: Derek
from Burbank, Ca
the tv looks great, i had no problems installing it and it sits flush to the wall and really does look like a picture frame.
the problem i have is the apps you download to stream like pbs and att now, just dont work very well and are really frustrating!
i would suggest buying 3rd party hardware to stream through like apple tv …. samsung software sucks, its glitchy and frustrating to use.
even the samsung tv apps are horrible to use and are not intuative at all.
even the samsung tv apps are horrible to use and are not intuative at all.
i doubt samsung will address the issue, so if your budgeting for a tv and this is your desired tv you should budget another $200 for 3rd party hardware to make watching tv enjoyable and not frustrating.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 27, 2021
Derek,
Thank you for choosing The Frame QLED TV and taking the time to share your experience with your TV's response time and app functionality. These issues may be related to your network connection and quality. We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
If the issue persists, please also try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung, we hope to hear from you.
~ Samsung Specialist
Thank you for choosing The Frame QLED TV and taking the time to share your experience with your TV's response time and app functionality. These issues may be related to your network connection and quality. We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
You may want to enable automatic updates for conveniences.
Go to Settings > Support > Software Update, then select Auto Update.
Additionally, to optimize the smart TV performance, please try Device Care option under the Support Menu. Go to Settings > Support> Device Care > Start Device Care.
This improves your apps performance as it frees up unused cached memory and closes background apps.
If the issue persists, please also try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
I hope these tips help! Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung, we hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
THIS PRODUCT HAS GREAT FEATURES
on July 26, 2021
Posted by: MEATBALLS
[This review was collected as part of a promotion.] I USE MY TV FOR STREAMING,LOVE TO WATCH ALL MY SPORTS LISTEN TO MY MUSIC BECAUSE I ALSO HAVE THE TERRACE SOUND BAR WHICH MAKES REALLY ENJOY WATCHING MOVIES ON MY TV
Written by a customer while visiting Samsung US
Customer Rating
4
Enjoy the Frame TV
on July 26, 2021
Posted by: spg01
[This review was collected as part of a promotion.] Great for streaming.
Fantastic clear picture.
Truly a beautiful television.
Written by a customer while visiting Samsung US
Customer Rating
5
TV is great for our outside patio
on July 31, 2021
Posted by: 1wkp
[This review was collected as part of a promotion.] TV has great picture and all the features we wanted. We are enjoying the watching TV outside in the cooler evenings
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Tv’s
on August 14, 2021
Posted by: Eclark3
[This review was collected as part of a promotion.] This is our third Frame Tv and we will be getting another, they are awesome! They look really smart in our home especially with the matching bezels installed. The software, the picture quality and all of the Samsung content just solidifies my inclination to purchase a forth tv! Great job on this product!!!
Written by a customer while visiting Samsung US
Customer Rating
5
The Behemoth Outdoor Entertainment
on September 3, 2021
Posted by: Lawrence5
from Franklinton
Gender:Male
[This review was collected as part of a promotion.] Where do I start. At first glance of this behemoth 75” The Terrace Partial Sun Outdoor QLED 4K Smart TV and The Terrace Outdoor Soundbar, you have to just stand back and say OMG! It’s intimidating, overwhelming and so satisfying and it’s doing all of these things at the same time. It’s a beauty. For transparency, “I received this product at a discount in return for my honest review”, however this will not cloud my judgement on being honest about my experience and so far, I’m loving this TV set up almost as much as my wife!
Now that I have gotten started, first things first, the big bright, and powerful QLED 4K picture quality is amazing. We can literally see the picture from any angle. It’s best suited for setup in partial shade. We had the perfect place already set up and waiting. The high resolution paired with the 240 Motion rate and HRD is butter smooth. We all know that The Terrace is made for the outdoors right. Well get this; the tv is weather resistant with a super tough and durable IP55 rating. You can indulge in all your sports, movies, etc., rain or shine, year-round and no issues at all and that’s exactly what my family and I plan to do. We love it so far. This is the latest and greatest of The Terrace line-up so you should expect all the bells and whistles and you won’t be disappointed. They have all of the smarts on this TV. Smart TV is built right in! You can mirror from your phone with ease. With the help of Bixby, Alexa and Google, you are in command. We prefer Google but hey, to each his or her own. How convenient is that, all of your favorite App at your fingertips? The remote seems to have been thought out. It feels good, looks good, and because it’s for outdoor use, of course, it's weatherproof. The remote is called the OneRemote and is IP56 rated. Looks amazing! We connect wireless, sit back and enjoy with the soundbar paired delivering amazing sound quality.
I will leave with simply saying that this is an amazingly innovative product and I would highly recommend it to anyone, especially if you want to add to your outdoor living space like my family and I have. WE love it and so will you!
Written by a customer while visiting The Insiders
