Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
4
Drops the internet connection often
on July 9, 2021
Posted by: Martini4200
[This review was collected as part of a promotion.] Great picture & color, but the picture stretches sometimes on fast moving motion. Also dark scenes can be too dark, like you can't see scenes filmed in dark locations. Adjusted the settings for the dark scenes, also I have a very good internet connection. Overall I still really like the TV.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 12, 2021
Hi Martini4200,
Thank you for choosing The Terrace TV and for your review. We appreciate your feedback regarding image quality as well as Internet connectivity issues you are experiencing. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
. If the colors on your TV are correct but just a little too dark or bright you can try the different Picture Modes or manually adjust the Brightness settings to your liking.
Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic
Or manually adjust the Brightness and other settings to your liking. Press the HOME button on your remote, then navigate to: Settings > Picture > Expert Settings
You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption.
Go to Settings> General> Eco Solution> Power Saving Mode.
Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness.
Go to Settings> General> Eco Solution> Ambient Light Detection
I hope this helps to improve your connection and picture. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Terrace TV and for your review. We appreciate your feedback regarding image quality as well as Internet connectivity issues you are experiencing. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
. If the colors on your TV are correct but just a little too dark or bright you can try the different Picture Modes or manually adjust the Brightness settings to your liking.
Dynamic Picture Mode will make pictures brighter and clearer in bright viewing environments. Go to: Settings > Picture > Picture Mode > Dynamic
Or manually adjust the Brightness and other settings to your liking. Press the HOME button on your remote, then navigate to: Settings > Picture > Expert Settings
You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption.
Go to Settings> General> Eco Solution> Power Saving Mode.
Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness.
Go to Settings> General> Eco Solution> Ambient Light Detection
I hope this helps to improve your connection and picture. Should you need further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic picture and sound quality
on July 10, 2021
Posted by: PlanMyDemise
[This review was collected as part of a promotion.] Been using the TV daily since Black friday. Absolutely love it! Works fantastic for all the streaming and movies I watch on it. Nice crisp and clear picture. Sounds amazing and easy to use with your Samsung Smart phone for casting! 10/10 would recommend
Written by a customer while visiting Samsung US
Customer Rating
5
An Amazing TV with One Caveat
on July 10, 2021
Posted by: SimGuy
[This review was collected as part of a promotion.] This TV occupies a very visible location in our family room and is used primarily for streaming.
Samsung's smart TV features are amazing and offer a large variety of free streaming choices out of the box. The remote control and menu interface are intuitive providing well designed, ergonomic interactions.
But this is a Samsung television. It is impossible to not note the visual quality, which is just WOW. I'm not a videophile but I like a TV with high visual quality and Samsung never fails to deliver.
This model, "The Frame" is part of the "Lifestyle Series" and features the intent to have the TV be more than a large black rectangle suspended in space when it is unused. This model is built unbelievably thin in order to be hung flat against the wall and has a customizable skin to better blend with the surrounding environment with the appearance as a framed portrait. There is a channel available to select art pieces that will be displayed when operating in this mode. This option requires an additional monthly subscription fee. As a free alternative, the Ambient mode can be used to display more basic designs and background patterns or useful information such as time, weather or news headlines.
The Frame characteristics of this model require a monthly subscription to truly experience its features. Even without the artwork subscription, this model has the effect of being an amazing viewing portal built directly into your wall.
It is hard to choose poorly choosing a Samsung.
Written by a customer while visiting Samsung US
Customer Rating
4
TV works great
on July 14, 2021
Posted by: Biggie
[This review was collected as part of a promotion.] TV is clear, looks great, and easy to use . I would recommend it to anyone. I like that when I turn it on, it works. And when I don't watch it, it turns off after a certain amount of time.
Written by a customer while visiting Samsung US
Customer Rating
4
I live this tv could watch all day long !
on July 15, 2021
Posted by: Klow1738
[This review was collected as part of a promotion.] Great view love watching this tv I can do lot of good stuff like g.j oibg on Netflix and search lots of good tv movies and shows
Written by a customer while visiting Samsung US
Customer Rating
5
Pog.
on July 15, 2021
Posted by: Jesh
[This review was collected as part of a promotion.] It's just really pog. Nothing else to it. It's a TV that works and can display my consoles well for my games.
Written by a customer while visiting Samsung US
Customer Rating
5
I live my Samsung TV...
on July 17, 2021
Posted by: Barb
[This review was collected as part of a promotion.] I use it for streaming, watch YouTube on it. My Meditation. I live it. Samsung has there own channels. My Smart TV is the best.
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung experience
on July 18, 2021
Posted by: Willie
[This review was collected as part of a promotion.] I use to have a Vizio it played well but still felt there was something missing . Well it quit on me after 2years.I go an as I'm looking for a new TV .My eyes get fixed on this one screen that clear as I've ever seen Everything looked so life like so crystal clear. The pic on the screen was of a creek an to see the water as it flowed over this rock it was as if I were on the river bank. Then to hear the amazing sounds it produces from the speakers of the very crackling of the Stream as it was forced to bend its ways an be split by the simple rock that pushed its way to the surface To see and hear all these sounds an feel those emotions just from looking at a TV screening knew then it must go home with me The rest of the extras Samsung offers on the TV I'm sure are top of the lines For me tho I've shared my experience of what sold me everyone has their own likes an dislikes call me old fashion but to have me drawn into the picture screen like that as if I'm right there this was a first for me and I desire that as I watch movies an such . Thank you Samsung forever a customer..
Written by a customer while visiting Samsung US