Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
It is really great product
on April 26, 2021
Posted by: Olobok
[This review was collected as part of a promotion.] Easy to use, looks great even with time.
Easy to setup and customize.
Easy to setup and customize.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the TV
on April 26, 2021
Posted by: Beast
[This review was collected as part of a promotion.] Put it in my room love the fact that looks like a art
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value
on April 26, 2021
Posted by: Pghguyinva
[This review was collected as part of a promotion.] this TV is phenomenal
the pic is insane so clear & crisp
the pic is insane so clear & crisp
Written by a customer while visiting Samsung US
Customer Rating
5
Its mine an I love it
on April 26, 2021
Posted by: Tweakiesmama
[This review was collected as part of a promotion.] It's all ive ever wanted in a television
I am looking to upgrade
I am looking to upgrade
Written by a customer while visiting Samsung US
Customer Rating
2
Keeps disconnecting from wi-fi
on April 26, 2021
Posted by: Keeps disconnecting
from Houston, TX
i love the design and picture quality of the t.v. however, this tv and another samsung tv (older model) i own, keep disconnecting from my wifi, overnight and during the day. i've tried changing the router channels, rebooting the tvs, and other tips i've found online and nothing works. this doesn't happen on any other device or tvs i have from other brands which makes it really frustrating. a tv without connection is pretty useless. i wish they release an update or something to fix this issue.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 28, 2021
Keeps disconnecting:
Thank you for purchasing the 2021 Frame TV and for sharing the details of your issue with Wi-Fi connectivity. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for purchasing the 2021 Frame TV and for sharing the details of your issue with Wi-Fi connectivity. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Is really good product
on April 26, 2021
Posted by: Yeison13
[This review was collected as part of a promotion.] I use my tv for play video games. And I want to buy in the future the 8k
Written by a customer while visiting Samsung US
Customer Rating
5
The best quality I've seen yet
on April 26, 2021
Posted by: LarasEsposa
[This review was collected as part of a promotion.] simple use for streaming, games movies ect. Watching a movie, well let's just say you definitely feel as if your in the sceen yourself...
Written by a customer while visiting Samsung US
Customer Rating
5
The product have great features and colors
on April 25, 2021
Posted by: Shelly
[This review was collected as part of a promotion.] Streaming gaming love to shop on the tv play games and streaming food chanels
Written by a customer while visiting Samsung US