Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(929 Reviews)
Rating breakdown 929 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
14
1 Star
26
46%of customers recommend this product.
(
32 out of
70)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
4
Great TV, but compromised experience
on June 29, 2021
Posted by: HappyButUnhappy
[This review was collected as part of a promotion.] I love the TV and its features. Great features: the picture, ability to display artwork, etc., and that's what's most important. But everything else about the TV is not so great. SOFTWARE: performance is erratic. Sometimes it's very responsive, sometimes it sits there while you try to navigate, so you keep pressing remote buttons thinking it didn't get it the first time, then it executes all your button presses which of course messes up whatever you were trying to do. Some Apps are not working, even after I try all the troubleshooting procedures. REMOTE: I love the concept of the minimalist design, but the result is horrible. Some buttons have multiple functions depending on context, which is really efficient. But the different functionalities are not documented ANYWHERE. Yet the minimalist design includes buttons that in practice will never be used! Why clutter the device with them? The remote is not backlit, which means that in a darkened room I constantly hit the wrong button, often causing me to exit whatever I was viewing. USER GUIDES: The manual for the remote is worse than useless, because not only does it not document much of the remote's functionality, what it does document includes incorrect information! And the User Guide itself is awful. For example, I still can't figure out whether my unit supports PIP. Supplemental info online isn't any better. CONCLUSION: Great TV, but mediocre software, remote and manuals really take away from the experience.
Written by a customer while visiting Samsung US
Customer Rating
5
Great piece for living room.
on June 29, 2021
Posted by: BOBMAR
[This review was collected as part of a promotion.] We use it for Streaming, Movies, & Sports. It does a great job from the point of a processor in TV. The picture stays extremely clear in all kinds of action. We are very pleased with the lighting as our 55" Frame Tv stays stays clear in a very bright room with a lot of windows. My wife loves the ability to turn off the TV and be able to view a picture which is the point of the TV. Many visitors comment about that ability to view it as a picture. People love that.
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I wanted!
on June 29, 2021
Posted by: Ryancrev
[This review was collected as part of a promotion.] The frame is amazing. Simply put
The fact that I can use my own pictures using the “smart things” app is great.
We have the TV in our bedroom and we use it to display newborn pictures of our son. The size is perfect for our bedroom. Couldn’t be happier with the TV.
Written by a customer while visiting Samsung US
Customer Rating
4
Love the picture but not the bottom menu
on June 29, 2021
Posted by: KKzoo
[This review was collected as part of a promotion.] The quality of the picture is amazing, but the preloaded apps are annoying and I don’t use any of them
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 6, 2021
Hi KKzoo,
Thank you for choosing The Frame TV and for your review. Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking. Simply select an app, press & hold the Enter key. You will see a popup menu with options to move or remove it.
You can also choose what your TV does when you turn it on by going to Settings > General > Smart Features
1) When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. Please know that the Last App Used function may not work with all apps.
I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Frame TV and for your review. Please know that you can customize the Smart Hub by removing apps from or adding apps to the home screen. You can also rearrange apps to your liking. Simply select an app, press & hold the Enter key. You will see a popup menu with options to move or remove it.
You can also choose what your TV does when you turn it on by going to Settings > General > Smart Features
1) When you set Autorun Smart Hub to on, the TV displays the Home Screen automatically when you turn the TV on.
2) If Autorun Last App is set to on, the last used app is automatically run when you turn on the TV. Please know that the Last App Used function may not work with all apps.
I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
One of the smartest buys I've ever made!
on June 29, 2021
Posted by: Dadybear1234
[This review was collected as part of a promotion.] I love Streaming on this TV I have quite a few I can choose from both paid & free. If a movie happens to be 4K or better, Look Out!
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has wonderful features.
on June 29, 2021
Posted by: TerraceTV1
[This review was collected as part of a promotion.] We use it on our patio for viewing sports and regular shows, as well as streaming. Whether early during the day or late evening/night, the color is always bright.
Written by a customer while visiting Samsung US
Customer Rating
5
Design and Clarity
on June 29, 2021
Posted by: seaside
[This review was collected as part of a promotion.] We use the TV with a sound bar and subwoofer for news, shows, sports, art/photo display, and music. The overall quality is very fine, from the styling, to the clarity of picture, including ability to see well from an angle (at least 30 degrees), and the ease of access.
Written by a customer while visiting Samsung US
Customer Rating
5
WOW All Tvs should have this option!
on June 29, 2021
Posted by: mqhb2021
[This review was collected as part of a promotion.] We purchased this TV for commercial use, primarily because it's not immediately noticeable as a TV. Because its set up to look like a picture frame (we purchased the white frame add-on), its incredibly slim and doesn't detract from the rest of the room's style particularly when set to art mode.
Its still a Samsung Smart TV so you have access to all the standard apps (we use it to play music, music videos, shows, movies...) but you can also toggle on an art or ambient mode which allows you to display artwork (with or without an art frame border) and relaxing animations. You can also easily upload & display your own art instead of the pre-baked ones - This works well for promotions!
My only gripe is that you can't display art mode AND play music via another tv app like Spotify (you CAN toggle on Art mode and play audio from your phone if you have a Samsung phone via the Samsung app - but I have an iPhone).
Overall its a beautiful, clear, and loud TV and I'm happy with my purchase. This tv offers the flexibility I need .... in a package that's beautiful! OH and the Solar-powered remote control is a very nice touch!!
Written by a customer while visiting Samsung US