Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(930 Reviews)
Rating breakdown 930 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
26
45%of customers recommend this product.
(
32 out of
71)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
1
TV doesn’t work and won’t stay on
on January 21, 2022
Posted by: PM123
from New York
Expertise:Expert
I bought this TV in November and finally received it in January. It won’t stay on and it doesn’t work. It’s also already installed on my wall, so that doesn’t help either. I have spent many hours with customer service and they have not been able to help. They also won’t exchange my TV saying it’s not in stock. This has been the worst experience!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 21, 2022
PM123,
Thank you for purchasing the Samsung Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. If the TV screen is black, it is generally caused by a loose power cord, or a connected external device is turned off. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
6. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on.
- If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
- Make sure that the correct source is selected on the Home Screen.
If the same problem continues, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Settings > General > Power and Energy Saving > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
If the TV continues to turn off by itself continuously, please contact us again for further troubleshooting assistance or for setting up a warranty service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for purchasing the Samsung Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. If the TV screen is black, it is generally caused by a loose power cord, or a connected external device is turned off. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
6. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on.
- If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
- Make sure that the correct source is selected on the Home Screen.
If the same problem continues, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Settings > General > Power and Energy Saving > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
If the TV continues to turn off by itself continuously, please contact us again for further troubleshooting assistance or for setting up a warranty service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
No Complaints!!! For real!!
on April 28, 2021
Posted by: David
[This review was collected as part of a promotion.] Watching football and, lol I mostly watch sports but catch on the latest crazy news as well. It is by far my nicest tv.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing, One of a Kind Swivel TV!
on June 29, 2021
Posted by: Kentopia26
[This review was collected as part of a promotion.] The Sero by Samsung is a work of Art. It looks like a display peice that also provides a high quality picture for TV, Movies and Gaming. A Must for modern technology lovers. This TV and its unqiue Swiveling Screen is a Show Stopper for any home. The Angle is perfect for viewing content and the picture quality is top notch. I LOVE MY SERO.
Written by a customer while visiting Samsung US
Customer Rating
5
this product is perfect for the family
on July 6, 2021
Posted by: nowhope588
[This review was collected as part of a promotion.] We use it for family night and gaming .
Streaming is quick and reliable
Picture quality is through the roof
Very easy-to-use and amazing for movie n gaming night
Streaming is quick and reliable
Picture quality is through the roof
Very easy-to-use and amazing for movie n gaming night
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 7, 2021
Hi nowhope588,
I'm glad to hear that you & your family are very happy with your new Sero TV! Not only does its screen rotate so you can watch your favorite content whether it's in portrait or landscape, The Sero also displays an optimized aspect ratio so you can enjoy content, apps, and social media on the entire screen. Another cool feature is the optional Sero Wheels that allow you to easily move your TV so you can enjoy it in any room of the house.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
I'm glad to hear that you & your family are very happy with your new Sero TV! Not only does its screen rotate so you can watch your favorite content whether it's in portrait or landscape, The Sero also displays an optimized aspect ratio so you can enjoy content, apps, and social media on the entire screen. Another cool feature is the optional Sero Wheels that allow you to easily move your TV so you can enjoy it in any room of the house.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Great until you want to use You Tube TV App
on May 21, 2021
Posted by: Jeff
from Doylestown, PA
great tv but unlike other samsung tvs, the you tube tv app crashes every time you use it. look up the black screen of death issues everyone has. every other samsung works great with you tube tv except this very expensive one. all this trouble to hang and set up and now i have to figure out how to get tv that works. save your money, buy real art and a real tv.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 24, 2021
Hi Jeff,
Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible mount
on June 30, 2021
Posted by: Adrian
to echo other reviews, there's almost no way to install the tv according to their instructions. their instructions call for four screws per bracket, but the brackets aren't long enough to guarantee hitting two studs (they would need to be at least 24" wide). basically if you're lucky, you can hit one stud, and then have to try something with drywall (or take the drywall out and add wood blocking behind the wall).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 1, 2021
Hi Adrian,
We appreciate you sharing your experience with the wall mount included with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
You can reach us via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
We appreciate you sharing your experience with the wall mount included with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
You can reach us via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Awesomely Designed TV
on April 25, 2021
Posted by: ExploreTheTechnoclogy
[This review was collected as part of a promotion.] Out of Box experience was really straight forward. After that setup was super smooth. Overall transition between Portrait and Landscape mode is really amazing. Picture quality is at par. Space was also super comfortable and fits into my office room perfect.
However bit disappointed with less support of Portrait mode Apps. I wanted to try some of the streaming apps in Portrait mode but seems the support is not there. But a good side is if you open any App and the TV is set to portrait mode, with user input it does switches to landscape mode.
So far really happy with the TV.
Written by a customer while visiting Samsung US
Customer Rating
5
The Sero is more than just a Smart TV
on June 29, 2021
Posted by: DotE
[This review was collected as part of a promotion.] The Sero is amazing. I use it as a Smart TV for streaming my favorite shows and it's always cool to show family and friends how it rotates not only with my remote but with my Samsung phone as well. I love how easy it is to pair with the Smart Things app, which doubles as a remote but also makes it a seamless experience to mirror my phone. This is where that uniqueness comes in when I want to view my social media feeds on the big screen. It brings a whole new level of experience to viewing social media content. I can view pictures as well and it's great being able to share content with others in the house rather than hovering over the phone. Music sounds great and it's easy to use my music apps on the TV. Another great feature is the Ambient mode and Cinemagraph feature. I can select a nature scene and listen to calming sounds before bed, while the screen dims automatically. It's very calming and I enjoy the many options available from the fireplace to a rainy day. One other feature that may not be discussed as much is, I also use this as a second display. The Sero has an HDMI port but I was curious to see if I could connect my computer wirelessly to it. I was able to have the Sero be a wireless extended display from my Windows laptop. The Sero is more than just a Smart TV. It displays artwork which adds to the background in the home. It serves as a way to share my phone content in Portrait Mode & as a second display. There's so much more to explore with this rotating TV!
Written by a customer while visiting Samsung US