Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(930 Reviews)
Rating breakdown 930 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
26
45%of customers recommend this product.
(
32 out of
71)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
What channel changer
on June 28, 2021
Posted by: Space
[This review was collected as part of a promotion.] Call we like having fun with it watching our TV shows family night eating dinner it's just a good TV right clear picture
Written by a customer while visiting Samsung US
Customer Rating
3
Great tv with connectivity issues.
on June 28, 2021
Posted by: JOHN
[This review was collected as part of a promotion.] This tv is a center piece, it sits above my fireplace and looks amazing paired with the bezel. It really does look like artwork. The picture quality is also amazing with high details and contrats. Unfortunately, it keeps disconnecting overnight. I have to restart it every morning if i want it to have internet. Hopefully this will be patched with an update.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 28, 2021
Hi John,
Thank you for purchasing Samsung’s new 2021 Frame TV. I am happy to hear setup was easy and that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.
We appreciate you sharing the details of your issue with Internet connectivity. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing Samsung’s new 2021 Frame TV. I am happy to hear setup was easy and that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.
We appreciate you sharing the details of your issue with Internet connectivity. A network issue may be the cause. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
I hope these tips help. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
The picture on this TV is phenomenal
on June 28, 2021
Posted by: Way2muchinfo
[This review was collected as part of a promotion.] This is the best TV I've ever owned in my life I was so happy beyond happy I purchased another one for my work shop in my garage needless to say I haven't got much work done since the NBA playoffs are on cannot keep my eyes off of the TV..... Thanks Samsung for making the best TV'S
Written by a customer while visiting Samsung US
Customer Rating
5
Has a clear picture
on June 28, 2021
Posted by: Rww1902
[This review was collected as part of a promotion.] I use mine for all my streaming an daily entertainment needs
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great color and picture.
on June 28, 2021
Posted by: Tduncan0920
[This review was collected as part of a promotion.] I use my Samsung TV for playing Xbox one and watching my favorite Netflix shows. The picture quality is fantastic and I would recommend it to all my friends.
Written by a customer while visiting Samsung US
Customer Rating
5
The best experience
on June 28, 2021
Posted by: Juan1975
[This review was collected as part of a promotion.] I use my tv for ganes, see basketball, baseball and i use the more apps possible. I use all my streaming channels.
Written by a customer while visiting Samsung US
Customer Rating
5
This product is amazing
on June 28, 2021
Posted by: B1l1r1
[This review was collected as part of a promotion.] I watch all the sports and it has great framrs per second
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV
on June 28, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] Perfect for streaming and looks great on the wall. Easy to set up, has a great picture quality, very easy to use (especially when switching between streaming services) and the art looks great on wall. Looks like an actual painting hang there. Haven't even gotten a sound bar yet but the sound quality is excellent in my medium size room.
Written by a customer while visiting Samsung US