Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(930 Reviews)
Rating breakdown 930 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
26
45%of customers recommend this product.
(
32 out of
71)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
This product has a very good features
on May 2, 2021
Posted by: DaniS333
[This review was collected as part of a promotion.] You can place your TV anywhere you want.
You have more realistic images, like in the movies.
Leave behind the fear of the burned-out effect of the screen.
Greater comfort to navigate with a single remote control.
Written by a customer while visiting Samsung US
Customer Rating
4
great tv...but...
on May 2, 2021
Posted by: robert
from NY
i love this tv, its the third samsung i own and they keep getting better! minus i star because of the fact that they must have listened to the complaints about the wall mount difficulty, because the model i received was totally different than all the how to videos on the internet (there are many) and the typical wordless/ picture only instructions are accompanied by a paper template. before i tackle the job i wish samsung had posted an online updated instruction video, or at least an updated written verson to accompany this change as it does not look too sturdy
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, May 3, 2021
robert:
Thank you for sharing your feedback regarding the mounting instructions of your 2021 Frame TV. Your experience is very important to us and will be shared with our product teams. Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
If you have any questions about features, settings, etc., Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your feedback regarding the mounting instructions of your 2021 Frame TV. Your experience is very important to us and will be shared with our product teams. Should you ever have questions or need help, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
If you have any questions about features, settings, etc., Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Price and quality is right
on May 4, 2021
Posted by: P2a0u3l3
[This review was collected as part of a promotion.] Alitle of everting is how we us it here my kids love it and I injoy watching movie and gaming
Written by a customer while visiting Samsung US
Customer Rating
4
Pt 1: overall great, have realistic expecations
on June 3, 2021
Posted by: 312 feedback
somehow this review is limited to 800 characters. this is pt. 1. so far, and it's only been 2 days, this tv is really good., but i'll try to help the community that may be evaluating it.
i have the 65 inch version. the screen faces east for me and is under about a 8 foot overhang with slats on the northside (so partial shade, and open on the south side. for the most part there is no or limited glare in the 2-4pm time frame as of june in chicago. you can squint and see some but the picture is bright enough that you really have to pay attention to it to notice. once the sun is farther down, it's really as sharp as our indoor tvs. and at night, it's jaw dropping. more info in pic
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Expensive TV, Cheap Mount
on June 13, 2021
Posted by: Matt
from Seattle
for this expensive of a tv, i had high expectations. seeing the 2020 no-gap mount, i was expecting the same (or better) from the 2021 version, but that isn't the case. the new mount no longer mentions "no-gap" and is poorly designed. it doesn't have cutouts in the back of the tv for the mount to fit into. it's easy enough to calculate where to place the mount based on the chart provided, but there are no drywall anchors included (only concrete). this meant a trip to the store to buy my own toggle bolts. i don't know who decided to change the design, but i'm disappointed.
i'm sure the automated reply will link a youtube video, but watch it and you'll see at 1:48 the noticeable gap behind the tv.
i am contemplating returning the tv for the 2020 model strictly for better mount.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 15, 2021
Hello Matt,
Thank you sharing your experience with the wall mount included with The Frame TV. Your thoughts on the wall mount design are appreciated and will be shared with our internal teams. We appreciate your feedback on the YouTube video designed to assist you in wall mount installation as well! Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience.
Should you wish to obtain the updated wall mount manual and template to assist you in installation, please call Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Thank you sharing your experience with the wall mount included with The Frame TV. Your thoughts on the wall mount design are appreciated and will be shared with our internal teams. We appreciate your feedback on the YouTube video designed to assist you in wall mount installation as well! Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience.
Should you wish to obtain the updated wall mount manual and template to assist you in installation, please call Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Good life
on June 22, 2021
Posted by: Marshun
[This review was collected as part of a promotion.] I use my TV too watch it and too play games on it I really love my TV
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best TV I have owned
on June 22, 2021
Posted by: Valoria
[This review was collected as part of a promotion.] This television is the best one 8 have owned i use it to game everyday and it also has the best pictures when I am watching a 4k movie.
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I was expecting
on June 22, 2021
Posted by: Hisqueen
[This review was collected as part of a promotion.] So my mother had got a new tv and asked if I would like to have hers. Well how could I say no it was pretty much new. She said the only thing wrong with it was it wasnt loud enough for her. So I took it home and plugged it in and tried to watch it Ithe volume was all the way on 0 so i cut it up and at 14 it was already blowing me away. I cut it all the way up and i knew their was Noway she had the volume up I told her the next day to find out she had the remote upside down like she did her new tv and said it wasnt loud enough. I use it to watch Netflix and chill and it's great for fortnight
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 23, 2021
Hi Hisqueen,
I am glad to hear that you are very enjoying The Sero TV! Not only does its screen rotates so you can watch your favorite content whether it's in portrait or landscape, The Sero also displays an optimized aspect ratio so you can enjoy content, apps, and social media on the entire screen.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
I am glad to hear that you are very enjoying The Sero TV! Not only does its screen rotates so you can watch your favorite content whether it's in portrait or landscape, The Sero also displays an optimized aspect ratio so you can enjoy content, apps, and social media on the entire screen.
If you are experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US