Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
4
Pt 1: overall great, have realistic expecations
on June 3, 2021
Posted by: 312 feedback
somehow this review is limited to 800 characters. this is pt. 1. so far, and it's only been 2 days, this tv is really good., but i'll try to help the community that may be evaluating it.
i have the 65 inch version. the screen faces east for me and is under about a 8 foot overhang with slats on the northside (so partial shade, and open on the south side. for the most part there is no or limited glare in the 2-4pm time frame as of june in chicago. you can squint and see some but the picture is bright enough that you really have to pay attention to it to notice. once the sun is farther down, it's really as sharp as our indoor tvs. and at night, it's jaw dropping. more info in pic
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No wall mount for portrait any TV
on May 27, 2021
Posted by: Danidee
from FL
there is no wall mount for this samsung television. or any samsung that allows the televisions to be mounted in portrait (vertical) mode. the promise was that one would be released this year. still none. i am sad.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 28, 2021
Hi Danidee,
Thank you for choosing The Sero and for sharing your thoughts regarding the TV’s design. The 4.1ch 60-watt audio system, input panel, multiple sensors (Eco, remote, sound) and TV Controller button are all housed within The Sero’s All-in-1 Floor Stand. The TV itself is not intended to be removed from the stand or wall mounted.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Sero and for sharing your thoughts regarding the TV’s design. The 4.1ch 60-watt audio system, input panel, multiple sensors (Eco, remote, sound) and TV Controller button are all housed within The Sero’s All-in-1 Floor Stand. The TV itself is not intended to be removed from the stand or wall mounted.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Great until you want to use You Tube TV App
on May 21, 2021
Posted by: Jeff
from Doylestown, PA
great tv but unlike other samsung tvs, the you tube tv app crashes every time you use it. look up the black screen of death issues everyone has. every other samsung works great with you tube tv except this very expensive one. all this trouble to hang and set up and now i have to figure out how to get tv that works. save your money, buy real art and a real tv.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, May 24, 2021
Hi Jeff,
Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Your experience with the YouTube TV app has been shared with our product teams. Please make sure that Auto Update is turned on so that your apps can stay current with the latest updates and patches. Navigate to the Settings within the App Store and set Auto Update to: On.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Product is only for Samsung phone users
on May 9, 2021
Posted by: MIck
from NY
a. if you have an iphone. screen mirroring does not work in portrait mode.
b. several in-tv apps like youtube do not work in portrait mode.
c. you cannot get full picture in landscape mode when watching movies etc...
b. several in-tv apps like youtube do not work in portrait mode.
c. you cannot get full picture in landscape mode when watching movies etc...
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, May 13, 2021
MIck:
Thank you for sharing your experience with the Samsung Sero TV. Samsung is working to enable Vertical AirPlay 2 and vertical YouTube support on this series. In addition, we recommend enabling automatic updates to ensure your TV features and functions are always optimized. To enable automatic updates, select Settings > Support > Software Update > Auto Update.
To see full picture in landscape mode, you can go to Settings > Picture > Picture Size Settings > Fit To Screen
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for sharing your experience with the Samsung Sero TV. Samsung is working to enable Vertical AirPlay 2 and vertical YouTube support on this series. In addition, we recommend enabling automatic updates to ensure your TV features and functions are always optimized. To enable automatic updates, select Settings > Support > Software Update > Auto Update.
To see full picture in landscape mode, you can go to Settings > Picture > Picture Size Settings > Fit To Screen
Should you have questions or need further assistance, you can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Tv
on May 5, 2021
Posted by: Nesa
[This review was collected as part of a promotion.] I use my TV to watch movies . I sometimes watch YouTube videos . I watch Hulu .I am now watching the series Heartland. I am loving ❤ it can't wait to watch the whole series.
Written by a customer while visiting Samsung US
Customer Rating
5
Price and quality is right
on May 4, 2021
Posted by: P2a0u3l3
[This review was collected as part of a promotion.] Alitle of everting is how we us it here my kids love it and I injoy watching movie and gaming
Written by a customer while visiting Samsung US
Customer Rating
5
This product has features that I love to use
on May 4, 2021
Posted by: Snickers
[This review was collected as part of a promotion.] I use all the features given for this model ,I stream movies youtube and use to view my pictures
Written by a customer while visiting Samsung US
Customer Rating
5
awesomeness at your fingertips.
on May 3, 2021
Posted by: cfa91
[This review was collected as part of a promotion.] I use television on a daily, usually start off my morning with coffee breakfast and HD news. Usually spend time watching Jurrasic Park films in 4k HD. Sound is pretty loud and very defined so no need for very loud volume. Whether its contemplating what to watch next or just wanting to be informed from time to time. The quality sound and experience is always amazing. Thank you Samsung.
Written by a customer while visiting Samsung US