Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
5
Great tv
on June 29, 2021
Posted by: KevinsBR
[This review was collected as part of a promotion.] Use it in the BR great tv. Watch it evry night. Very clear picture . Neat to move the whole screen.
Written by a customer while visiting Samsung US
Customer Rating
5
Nice
on June 29, 2021
Posted by: Markie
[This review was collected as part of a promotion.] I love having it in the bedroom where I don’t have much wall space.
Written by a customer while visiting Samsung US
Customer Rating
5
Great product!
on June 29, 2021
Posted by: Zak2021
[This review was collected as part of a promotion.] This is a overall great product. It allows me to do everything that I wanted to do with a TV and much more. The amount that came with it allows me to mount it to the wall and make it appear that it looks like a picture rather than a TV coming from people that enter my living room. I thoroughly enjoy that it allows me to switch from Ambient Mode, art mode, and other various modes that I utilize. The picture on the screen is amazing. Definitely would refer this product to my friends.
Written by a customer while visiting Samsung US
Customer Rating
5
A piece of art
on June 29, 2021
Posted by: Cybergypsy
[This review was collected as part of a promotion.] A piece of art, That’s what it is nothing less it is so beautiful you can’t stop looking at it oh yes and it’s a TV and amazing TV as well. I didn’t want another boring black box,I have always been fond of white TVs and this is no exception this is one of the most beautiful TVs ever. The TV is amazing and I also love the white remote the back of the TV is so beautiful that I do not mind floating it in a room.
Written by a customer while visiting Samsung US
Customer Rating
4
Sharp picture and crisp sound
on June 29, 2021
Posted by: Bobert
[This review was collected as part of a promotion.] Using my laptop I can stream my program application to my screen for better viewing
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome TV. Love the Art work But.......
on June 29, 2021
Posted by: Niel
from Atlanta, GA
the only complaint that i have about this tv is youtube tv app crashing!!!!
i have the previous generations of frame tv's.. the 2019 - 49", 2020 - 50", and now the 2021 50" and it improves every year until the black screen from youtube tv takes over... the fix for me is reinstalling the app, or performing a power cycle.....but it is annoying that you have to do this everyday.....besides that, samsung products in general are awesome & i've never been disappointed, so hopefully 1-update will fix this issue and then i'll be ready to buy the 75" frame for the living room... but i won't buy it until the youtube tv app issue is fixed.... like i said, the 2019 & 2020 models do not have any issues....just the 2021
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible product
on June 29, 2021
Posted by: Anonymous
[This review was collected as part of a promotion.] It's not as good as they say it it's? It'd slow glitchy and a waste of money. It's terrible for gaming and streaming is worss
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 30, 2021
Hi RaycHarles,
Thank you for choosing The Serif TV and for sharing your thoughts. The response time issue you are describing may be related to your network connection and quality.
We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
When you use Auto Game Mode, your screen will automatically optimize your screen giving you a smoother gaming experience without motion blur and judder.
You may want to set the optimal resolution based on the brightness for HDR game content by going to: Settings > General > External Device Manager > HGiG
By going to: Settings > General > External Device Manager > Game Mode Settings, you can adjust Surround Sound, Dynamic Black Equalizer, and Game Motion Plus Settings.
I hope this improves your experience. Please contact Samsung Customer Support should you need assistance with other features, functions, or setup. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Serif TV and for sharing your thoughts. The response time issue you are describing may be related to your network connection and quality.
We suggest you try the following:
1. Use 5G Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound.
Go to Settings > Support> Device Care > Start Device Care
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
We also recommend you check that your TV is running the latest firmware.
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. If there aren't any new updates, select OK to exit.
When you use Auto Game Mode, your screen will automatically optimize your screen giving you a smoother gaming experience without motion blur and judder.
You may want to set the optimal resolution based on the brightness for HDR game content by going to: Settings > General > External Device Manager > HGiG
By going to: Settings > General > External Device Manager > Game Mode Settings, you can adjust Surround Sound, Dynamic Black Equalizer, and Game Motion Plus Settings.
I hope this improves your experience. Please contact Samsung Customer Support should you need assistance with other features, functions, or setup. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on June 28, 2021
Posted by: Love2spend
[This review was collected as part of a promotion.] I love everything about it I love the HD visuals the sound everything I would suggest this product to anyone
Written by a customer while visiting Samsung US