Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(929 Reviews)
Rating breakdown 929 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
14
1 Star
26
46%of customers recommend this product.
(
32 out of
70)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
4
Love my terrace
on September 25, 2024
Posted by: 1234tg
[This review was collected as part of a promotion.] We love the picture. Not even any glare and colors just pop. We are too old to talk about the features. Just wanted a reliable tc that we could watch outside on the deck. The Terrace fits the bill perfectly.
Too private to want to send pictures of our yard, but we love the TV. Remote works from far away too which is a nice feature. Can have tv on and watch from all different parts of the deck and yard.
Too private to want to send pictures of our yard, but we love the TV. Remote works from far away too which is a nice feature. Can have tv on and watch from all different parts of the deck and yard.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worst technology I’ve ever recommended
on May 10, 2025
Posted by: jobeyone
from Chicago, IL
I have seven locations across the country and curate the bedt technology for the highest wealth clients and this is absolutely, bar none the worst piece of technology I’ve ever owned.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, May 12, 2025
jobeyone,
We appreciate your review of Samsung’s Terrace TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your review of Samsung’s Terrace TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
NOT workingwith Xbox Series X
on November 25, 2021
Posted by: Tony
if you plan to play your xbox series x with this tv, hold on.
many customers have complained that since firmware 1506 upgrade, the hdmi port 4 a.k.a. game port doesn't work. tv would suddenly start complaining that it lost signal from the xbox.
see the discussion at samsung community.
https://eu.community.samsung.com/t5/tv/the-frame-2021-xbox-series-x-and-firmware-1506/td-p/3479612/
https://eu.community.samsung.com/t5/tv/the-frame-2021-xbox-series-x-and-firmware-1506/td-p/3479612/
you still can use other hdmi ports for xbox series x, however they don't support better graphics. no 120hz / 4k / hdr / vrr. it's like you're still playing the older xbox one.
samsung didn't release the firmware fix yet although it's been months. until it is fixed, don't buy this tv for gaming.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 29, 2021
Tony,
Thank you for choosing Samsung’s The Frame TV and for sharing the issues you are experiencing with connected devices. Please be sure your firmware is up to date with version 1805.4 which includes input device performance updates. You can check this by going to: Settings > Support > Software Update.
If the issue persists, here are a few additional troubleshooting steps you can try:
- Connect your console to HDMI port number 4.
- Turn on Input Signal Plus. Press Home and navigate to Settings> General > External Device Manager > Input Signal Plus and turn it on for HDMI 4.
I hope this helps. Should you need further assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing Samsung’s The Frame TV and for sharing the issues you are experiencing with connected devices. Please be sure your firmware is up to date with version 1805.4 which includes input device performance updates. You can check this by going to: Settings > Support > Software Update.
If the issue persists, here are a few additional troubleshooting steps you can try:
- Connect your console to HDMI port number 4.
- Turn on Input Signal Plus. Press Home and navigate to Settings> General > External Device Manager > Input Signal Plus and turn it on for HDMI 4.
I hope this helps. Should you need further assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Brand new...doesn't work
on March 30, 2021
Posted by: Mike
this is my 2nd frame (also have 55" 2020 model - love it) so excited to see how it compares. i had no problem with the mounts, and love the thinner profile. the big issue is the tv wouldn't turn on!
when i try to, it just makes a clicking sound in the one connect box, and that's it...now i have to wait over a week for a tech to come out and repair a brand new tv. will send it back if they don't just provide a replacement.
don't recommend.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 6, 2021
Mike:
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
You can also use LiveChat, Facebook, Twitter, or visit the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~ Samsung Solutions
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment. Should you need further assistance after your service is complete, please contact Samsung Customer Support.
You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
You can also use LiveChat, Facebook, Twitter, or visit the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Blends right in
on October 5, 2020
Posted by: LovemySerif
[This review was collected as part of a promotion.] Great picture, smart tv and looks really great in a space with white walls!
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV
on June 29, 2021
Posted by: Loveitsomuch
[This review was collected as part of a promotion.] Watch TV, games and streaming
I use it almost everyday now
It has been such a good experience
Overall I am very pleased
I use it almost everyday now
It has been such a good experience
Overall I am very pleased
Written by a customer while visiting Samsung US
Customer Rating
1
The new wall mount badly designed
on March 12, 2021
Posted by: Mike
i just received the 2021 frame tv i pre-ordered and the new wall mount extremely badly designed and engineered. the gaps between the holes for screws are so tight and the screws caps are so big that i can't fit 2 screws in place.
there is also a big gap no mater how i adjust it.
don't buy yet, wait until they fix the tv mount issue ... save your time and frustration.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, March 15, 2021
Mike:
We appreciate you sharing your experience with mounting your 2021 Frame TV. Please contact Samsung Customer Support, and we will be happy to send you the screws that fit your specific setup.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
We appreciate you sharing your experience with mounting your 2021 Frame TV. Please contact Samsung Customer Support, and we will be happy to send you the screws that fit your specific setup.
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
1
TV doesn’t work and won’t stay on
on January 21, 2022
Posted by: PM123
from New York
Expertise:Expert
I bought this TV in November and finally received it in January. It won’t stay on and it doesn’t work. It’s also already installed on my wall, so that doesn’t help either. I have spent many hours with customer service and they have not been able to help. They also won’t exchange my TV saying it’s not in stock. This has been the worst experience!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, January 21, 2022
PM123,
Thank you for purchasing the Samsung Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. If the TV screen is black, it is generally caused by a loose power cord, or a connected external device is turned off. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
6. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on.
- If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
- Make sure that the correct source is selected on the Home Screen.
If the same problem continues, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Settings > General > Power and Energy Saving > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
If the TV continues to turn off by itself continuously, please contact us again for further troubleshooting assistance or for setting up a warranty service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Thank you for purchasing the Samsung Frame TV. We appreciate your feedback regarding the issues you are experiencing with turning your TV on. If the TV screen is black, it is generally caused by a loose power cord, or a connected external device is turned off. Please try a few troubleshooting steps that may help solve the issue:
1. Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2. If your TV does not turn on, check whether the remote control sensor is on. By holding a reflective object like mirror under the TV, you can easily find the remote control sensor.
3. If the remote control sensor is not turned on, unplug the power cable and plug it back in.
4. Disconnect and reconnect the One Invisible Connection or One Connect Cable between the TV and the One Connect
Box. Make sure that the One Invisible Connection or One Connect Cable is not pinched or bent sharply.
5. Check the remote control sensor again. If the LED is turned on, press the power button on your remote control to turn
on your TV.
- If the remote control sensor turns off when you press the power button, your TV is correctly connected to the power supply.
- If the TV screen is still blank, softly tap it with your finger. If the part of the screen you tapped on blinks, your TV is correctly connected to the power supply.
6. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
On the remote, press the Home button. If the Home Screen appears, the TV is turned on but the connected external device does not work or is not connected correctly. Please check the following:
- Check the connection of the HDMI cable to your TV or One Connect Box. - Make sure that the external device is turned on.
- If it does not turn on, make sure the power cable is properly connected to the device and to the wall outlet.
- Make sure that the correct source is selected on the Home Screen.
If the same problem continues, try disabling some of the TV's energy efficiency functions.
See if Sleep Timer has been enabled. The Sleep Timer automatically turns the TV off after a specific period of time. Go to: Settings > General > System Manager > Time > Sleep Timer
If the Sleep Timer has not been enabled, see if Auto Power Off or Off Timer have been enabled and disable it.
- Settings > General > Power and Energy Saving > Auto Power Off
- Settings > General > System Manager > Time > Off Timer
If the TV continues to turn off by itself continuously, please contact us again for further troubleshooting assistance or for setting up a warranty service appointment. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM - 12AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
2) Manuals, Software, & Warranty Info
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US