Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
4
Great TV, but compromised experience
on June 29, 2021
Posted by: HappyButUnhappy
[This review was collected as part of a promotion.] I love the TV and its features. Great features: the picture, ability to display artwork, etc., and that's what's most important. But everything else about the TV is not so great. SOFTWARE: performance is erratic. Sometimes it's very responsive, sometimes it sits there while you try to navigate, so you keep pressing remote buttons thinking it didn't get it the first time, then it executes all your button presses which of course messes up whatever you were trying to do. Some Apps are not working, even after I try all the troubleshooting procedures. REMOTE: I love the concept of the minimalist design, but the result is horrible. Some buttons have multiple functions depending on context, which is really efficient. But the different functionalities are not documented ANYWHERE. Yet the minimalist design includes buttons that in practice will never be used! Why clutter the device with them? The remote is not backlit, which means that in a darkened room I constantly hit the wrong button, often causing me to exit whatever I was viewing. USER GUIDES: The manual for the remote is worse than useless, because not only does it not document much of the remote's functionality, what it does document includes incorrect information! And the User Guide itself is awful. For example, I still can't figure out whether my unit supports PIP. Supplemental info online isn't any better. CONCLUSION: Great TV, but mediocre software, remote and manuals really take away from the experience.
Written by a customer while visiting Samsung US
Customer Rating
5
Exceeded Expectations!
on June 29, 2021
Posted by: SanCarlos
[This review was collected as part of a promotion.] We chose the Samsung Terrace to hang in our backyard as the spot receives about 3 hours of direct sunlight per day. The choice to go with Samsung was name brand, reviews and the only outdoor TV with smartTV applications. It has not disappointed! The anti-glare feature allows for full color in direct or non-direct sunlight with a great picture. The smart tv allows me to stream Xfinity cable as well as other services(Netflix, Hulu, etc) for local sports or movies for the kids in the backyard. Only an outlet was necessary. The volume on the tv itself isn’t bad, but being that it’s Bluetooth-enabled, I hooked up portable sonos speakers that can be placed wherever. I can always add the sound bar when needed.
In all, it has down everything I’ve asked and has made the larger ticket price definitely worth it!
Written by a customer while visiting Samsung US
Customer Rating
5
My Sero TV experience!
on June 29, 2021
Posted by: Angela
[This review was collected as part of a promotion.] The pandemic kept us indoors for the most part. My family and I were running out of new experiences or things to do at home. Ordered a Sero TV and the things I’ve been able to do have been endless. I even keep it on at home when I have guests over or working on my laptop. I use it as my own personal digital signage sometimes. LOL. Portraits of the kids, videos even small gifs when celebrating a family get together. It’s all become significantly more interesting haha!
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Television
on June 29, 2021
Posted by: seanmbr
[This review was collected as part of a promotion.] The dimensions of the TV fit wonderfully into our living room setup. The OneConnect box is a stroke of genius and the functionality of the TV is everything I could ask for. My one improvement would be to the overall brightness of the TV, as it does remain quite dim at times. Also, the Art Mode Slideshow is not intuitive. I would expect that to be fixed in subsequent updates. The TV itself is stunning, functionally sound and I would recommend this at any size point to anyone interested!
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 29, 2021
Hi seanmbr,
Thank you for purchasing The Frame TV and for your review. I am happy to hear that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.
If the default brightness is not to your liking, you can customize the brightness level between 0 – 50. Go to Home > Settings > Picture > Expert Settings > Brightness.
You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > Picture > Picture Mode for the below choices:
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.
I hope you can use these adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for purchasing The Frame TV and for your review. I am happy to hear that you are enjoying the realistic picture quality delivered to your screen with our Quantum Dot technology which powers over a billion brilliant shades of vivid and lifelike colors that stay true regardless of the scene’s brightness.
If the default brightness is not to your liking, you can customize the brightness level between 0 – 50. Go to Home > Settings > Picture > Expert Settings > Brightness.
You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > Picture > Picture Mode for the below choices:
1) Standard: Is the default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Is suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
Intelligent Mode also enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Home > Settings > General > Intelligent Mode Settings. Adaptive Picture, which is among the options, optimizes brightness and provides the best picture quality in real time, based on the lighting condition and the content you're viewing.
I hope you can use these adjustment recommendations to set the image to your liking. If you would like further assistance with settings, features, or functions, please reach out to Samsung Customer Support at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great Idea but Connection Issues
on June 29, 2021
Posted by: SeroTV43
[This review was collected as part of a promotion.] I love the idea of having a flip TV but having to connect to 2.4 GHz wifi band and not been able to Tap and connect make it not worth it of what you pay for it. Even using Samsung phone last generation.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 29, 2021
Hi SeroTV43,
Thank you for choosing The Sero TV and for your review. We appreciate your feedback regarding the connectivity issues you are experiencing with your TV. The Sero supports both 2.4GHz and 5GHz Wi-Fi. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please also make sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Thank you for choosing The Sero TV and for your review. We appreciate your feedback regarding the connectivity issues you are experiencing with your TV. The Sero supports both 2.4GHz and 5GHz Wi-Fi. You may want to go through these steps to check your network connection:
1) Make sure that no items that can generate electromagnetic interferences are placed between the TV and the wireless/wired access point.
2) Check if the access point is turned on. If it is on, turn it off, wait 1 or 2 minutes, and then turn it on. Enter the correct password if required.
3) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
4) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
5) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Please also make sure that you are always running the latest firmware update. You can check this by going to Settings > Support > Software Update or you can enable Auto Update for convenience.
I hope this helps. Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing, One of a Kind Swivel TV!
on June 29, 2021
Posted by: Kentopia26
[This review was collected as part of a promotion.] The Sero by Samsung is a work of Art. It looks like a display peice that also provides a high quality picture for TV, Movies and Gaming. A Must for modern technology lovers. This TV and its unqiue Swiveling Screen is a Show Stopper for any home. The Angle is perfect for viewing content and the picture quality is top notch. I LOVE MY SERO.
Written by a customer while visiting Samsung US
Posted by: Joel
[This review was collected as part of a promotion.] This type of TV is not very common nowadays, where all TVs look alike and this one does not. The image quality is exceeding our expectation and it sounds great. The only downside of it is sometimes the Airplay feature does not work properly but other than that, we are very happy about this product.
Written by a customer while visiting Samsung US
Customer Rating
5
Unusual interior TV
on June 29, 2021
Posted by: denisberezhnoy
[This review was collected as part of a promotion.] This is a very unusual TV. I put it in the middle of the room, it looks very nice. I bought wheels for it so that I can change it in space. Very nice to watch Instagram stories in vertical mode the TV switches automatically.
Samsung, as always, is at its best! I expected that the TV will be beautiful, now I enjoy the fact that I bought it.
Samsung, as always, is at its best! I expected that the TV will be beautiful, now I enjoy the fact that I bought it.
Written by a customer while visiting Samsung US