Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(932 Reviews)
Rating breakdown 932 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
28
44%of customers recommend this product.
(
32 out of
73)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
2
Terrible mount
on June 30, 2021
Posted by: Adrian
to echo other reviews, there's almost no way to install the tv according to their instructions. their instructions call for four screws per bracket, but the brackets aren't long enough to guarantee hitting two studs (they would need to be at least 24" wide). basically if you're lucky, you can hit one stud, and then have to try something with drywall (or take the drywall out and add wood blocking behind the wall).
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 1, 2021
Hi Adrian,
We appreciate you sharing your experience with the wall mount included with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
You can reach us via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
We appreciate you sharing your experience with the wall mount included with your Frame TV. Samsung is committed to providing the best possible product experience, quality, and value & we have implemented updates to our wall mount manual and mechanical design based on feedback like yours. Improvements to installation information are available, and we ask that you contact Samsung Customer Support for the updated wall mount template. We also recommend referring to this video on how to install the wall mount for The Frame TV: https://www.youtube.com/watch?v=Ja30z7NizRU
You can reach us via any of the below options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Nice
on June 30, 2021
Posted by: Weezee
[This review was collected as part of a promotion.] All that I can answer being Abe to enjoy with the family.
Written by a customer while visiting Samsung US
Customer Rating
5
Looks so much better than a regular TV
on June 30, 2021
Posted by: Andrew
[This review was collected as part of a promotion.] I was skeptical of the Frame TV when my wife pitched it to me. But after hanging it and adding a white bezel I can say that I am in love. It's so nice having something that doesn't standout in the room (unless we want it to).
Written by a customer while visiting Samsung US
Customer Rating
5
My Serif Experience is off the Wall
on June 30, 2021
Posted by: 4EverYoung
[This review was collected as part of a promotion.] As my title suggested, this is a unique but very versatile use in my 3-in-one loft office for work, entertainment, and exercises. Serif is the center piece for all the 3 activities, because it can stand on it's with 4 poles or on table, or desk! A great versatile frame design. I use a small turn table underneath it when on desk or table, it can be easily rotate 360 degree for different viewing situations, on spin bike, sofa, of office desk. Serif is the only TV in the world that allows this. I love my Serif. All my family and friends love it too.
Written by a customer while visiting Samsung US
Customer Rating
5
Love the quality
on June 30, 2021
Posted by: DataDyne17
[This review was collected as part of a promotion.] No matter what I'm doing: streaming, gaming, getting my news; the frame rate and connections never fail.
Written by a customer while visiting Samsung US
Customer Rating
5
This groduct is amazing
on June 30, 2021
Posted by: Love4ever
[This review was collected as part of a promotion.] I use tv for watching netflix. The image so clear n pretty
Written by a customer while visiting Samsung US
Customer Rating
5
Full of features for the future.
on June 30, 2021
Posted by: Louie
[This review was collected as part of a promotion.] I love this television it is the bigger version of my phone . I use it to stream I get the weather on it .I use it for gaming and everything else f. I watch my shows on it daily . I cast movies to my television any time a new movie is available . I have it on a swivel wall mount so I do not miss a thing when I am watching it . I am a big big fan for sure . People out there get you one you'll understand .
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 2, 2021
Hi Louie,
I am glad to hear that you are very happy with your new The Sero TV! To compliment the visual entertainment experience, your Sero TV comes with a powerful 4.1 Channel, 60 Watt premium built-in speaker system.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
I am glad to hear that you are very happy with your new The Sero TV! To compliment the visual entertainment experience, your Sero TV comes with a powerful 4.1 Channel, 60 Watt premium built-in speaker system.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST M-F (9AM – 6PM EST Sat). Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thank you for choosing Samsung TVs!
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Something very unique.
on June 30, 2021
Posted by: Joeybjab05
[This review was collected as part of a promotion.] The Sero I have is a very unique television. I had a DirecTV fell and tell me that it was something he's never seen before; that's pretty awesome considering the features. I really like how I can view vertically when I connect my phone. Sound is pretty powerful, so that everyone in the room can hear. I do wish it came in a larger size, but it works for me. I like that I can use the device as a floor model, I don't have to worry about it falling over.
If it included a webcam it would be the best TV I've ever owned, but it's my first digital television and I really like it. Hopefully this inspires you to check it out and see for yourself what the Sero is like. The spinning feature and the many apps that are already available without download make this a special buy. Try it for yourself and see what you like.
If it included a webcam it would be the best TV I've ever owned, but it's my first digital television and I really like it. Hopefully this inspires you to check it out and see for yourself what the Sero is like. The spinning feature and the many apps that are already available without download make this a special buy. Try it for yourself and see what you like.
Written by a customer while visiting Samsung US