Customer reviews from Samsung US
Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Average customer rating
4.6
(930 Reviews)
Rating breakdown 930 reviews
5 Stars
694
4 Stars
160
3 Stars
35
2 Stars
15
1 Star
26
45%of customers recommend this product.
(
32 out of
71)
Customer Reviews for Samsung - 65" Class The Terrace Series QLED Outdoor Full Sun 4K UHD Smart Tizen TV (2021)
Customer Rating
4
The Frame
on April 19, 2021
Posted by: Lena
[This review was collected as part of a promotion.] I did not like the free channels because there were no parental controls included. I was able to remove the free channels, so I chose to keep the tv. If not for that option, I would have returned the tv. My favorite feature is the option to view the tv with artwork on it.
Response from Samsung USBy Samsung Solutions, Samsung Brand Ambassador, April 22, 2021
Lena:
Thank you for your review of the 2021 Frame TV. Using the Program Rating Lock function can be useful for controlling what programs children can watch on the TV based on their ratings. This does not block programs originating from external sources such as Blu-ray players, DVD players, or USB files.
Go to: Settings > Broadcasting > Program Rating Lock Settings
Every time you access Program Rating Lock Settings, you just enter the security PIN. You must also enter this PIN to watch a blocked program. The default PIN in “0000”. To change the PIN, go to Settings > General > System Manager > Change PIN.
I hope this helps. For further assistance, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Thank you for your review of the 2021 Frame TV. Using the Program Rating Lock function can be useful for controlling what programs children can watch on the TV based on their ratings. This does not block programs originating from external sources such as Blu-ray players, DVD players, or USB files.
Go to: Settings > Broadcasting > Program Rating Lock Settings
Every time you access Program Rating Lock Settings, you just enter the security PIN. You must also enter this PIN to watch a blocked program. The default PIN in “0000”. To change the PIN, go to Settings > General > System Manager > Change PIN.
I hope this helps. For further assistance, please contact Samsung Customer Support. You can reach us at 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week. Or text HELP to 62913.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) More ‘Contact Us’ options – LiveChat, Facebook, Twitter, Samsung Community, Samsung Members app
2) Manuals & Software
3) Warranty Info
4) Product Registration: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing picture quality
on April 19, 2021
Posted by: Jess
[This review was collected as part of a promotion.] We got the frame tv to replace our old tv.I can’t even begin to describe the difference. The picture is so clear and lifelike that I almost feel like I am inside it, 3D like. The setup was easy, the Home Screen is so intuitive to use that my 4.5yo has already mastered it. Adding apps was simple too. I have yet to explore all the tv has to offer including the picture set up when the tv is off so can’t speak to that of yet. I also can’t speak of the wall mount since we will be moving soon and will wait to mount at the new apartment. Overall worth every penny. It is a gorgeous tv.
Written by a customer while visiting Samsung US
Customer Rating
5
Glorious TVs!
on April 19, 2021
Posted by: JPCMD
[This review was collected as part of a promotion.] I have three Frame TVs, a 55'', 65'', and 32'' and will probably buy another for the guest room and one for the workout studio. These are, by far, the best TVs I've ever seen. They are bright and clear, the sound on the larger units is shockingly good, the interface is easy to use and very responsive. (It's easy to move between Netflix, HBO max, Apple TV, Amazon video, etc.). They also look great. The tv fades into the room and is no longer an eyesore.
One disappointment: the 32'' version comes with a much thinker one connect cable than the larger TVs, which can't easily be hidden or made discreet. So it works much less well on the wall unless you add an outlet behind the TV itself.
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic
on April 19, 2021
Posted by: BigFrameGuys
[This review was collected as part of a promotion.] We put it above the fireplace and it’s a perfect piece. Classy or fun art all day until I want to watch a ball game while cooking. 10/10
We also love the single silver cable that keeps the tv looking neat and fresh.
Written by a customer while visiting Samsung US
Customer Rating
5
Just what we wanted
on April 19, 2021
Posted by: Bimmer323
[This review was collected as part of a promotion.] We ordered a 43 inch Frame TV to put above the fireplace in the kitchen. We did not want it to stick out from the wall. This TV it sits flat and when not in use you can have artwork instead of a blank screen. The picture quality is nice and the features are excellent. It does everything that we wanted. Samsung makes great quality products.
Written by a customer while visiting Samsung US
Customer Rating
5
Nice style and panel
on April 19, 2021
Posted by: jleung
[This review was collected as part of a promotion.] I got this to use in my bedroom as a secondary TV and also as a product that looks good and fits the aesthetics.
I'm happy to say that the TV performs on all of those levels. It looks good and not out of place as it sits in the middle of the bedroom. The TV functions just as I need to as well, as the smart functions work well. Time will tell if the processor can keep up and not slow down, but I'll have to continue using it to see.
I'm happy to say that the TV performs on all of those levels. It looks good and not out of place as it sits in the middle of the bedroom. The TV functions just as I need to as well, as the smart functions work well. Time will tell if the processor can keep up and not slow down, but I'll have to continue using it to see.
Written by a customer while visiting Samsung US
Customer Rating
4
Works great and can move around the house
on April 19, 2021
Posted by: Reddy4
[This review was collected as part of a promotion.] Loved the TV, initially had issues connecting to wifi every time the Sero is turned on. I had to reset the network and then factory reset resolved the issue.
Also if there was a way to keep the Sero in landscape mode when it is turned off, that would be nice. I mostly use it in Landscape mode and every time I turn on and off I have to change it to landscape mode manually which I feel is an essential feature.
In future larger size TVs in Sero might be nice to introduce and many people will like this
Also if there was a way to keep the Sero in landscape mode when it is turned off, that would be nice. I mostly use it in Landscape mode and every time I turn on and off I have to change it to landscape mode manually which I feel is an essential feature.
In future larger size TVs in Sero might be nice to introduce and many people will like this
Written by a customer while visiting Samsung US
Customer Rating
5
Love the TV
on April 19, 2021
Posted by: Happy
[This review was collected as part of a promotion.] We have always struggled with a TV plus picture and this TV solved the issue. We are not the most tech savvy, but love the picture and sound quality as well as the available picture galleries. We also bought a white frame for the TV and it matches our living room decor perfectly. Have had for almost 6 months, no issues at all, love it.
Written by a customer while visiting Samsung US